boomerang carnets: most-reported complaints
Automated analysis of 211 public Trustpilot reviews published 2018-09-03 to 2026-09-23. TrustScore 4.9 from 1,416 total reviews — see the Trustpilot page. Quick answer: is boomerang carnets legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report issues with registration failures and unhelpful support, with each category accounting for 38% of the 13 identified complaints. Delivery failures were also cited, representing 15% of the reported issues. Trends for these specific complaints could not be established due to a low volume of reviews.
How to reach boomerang carnets
These are the contact details boomerang carnets publishes on its Trustpilot profile, as of our last check on 2026-09-24 — phone 800.282.2900, email [email protected], address 8715 Cary Algonquin Road, Cary, 60013, US.
The company claimed its Trustpilot profile on 2018-04-24. Trustpilot ranks it 5 of 247 in Business to Business Service. We last checked this profile on 2026-09-24 and found 1 new review. These are facts Trustpilot publishes about the profile, as of our last harvest.
TrustScore over time
4.9 → 4.9 across 3 census measurements since 2026-08-17. Our own record, independent of Trustpilot’s display.
What their policy promises
support availability: 1-800-ATA-2900 |1-800-282-2900
“1-800-ATA-2900 |1-800-282-2900”
Quoted verbatim from the company’s own published policy (source page); complaint counts are census classifications. As of 2026-09-17.
Policy-page monitoring
We monitor this company’s published policy page for changes. No changes have been detected since we started watching on 2026-09-01.
Automated change detection on the company’s own published policy page — a record of when the page changed, not a judgement on what changed.
80% of its 198 recent 5★ reviews came from accounts that had written only that one review when we captured it (the median across companies is about 39%). A high share is a reason to look closer, not evidence of fake reviews.
Sector benchmark: other makes up 38% of this company’s complaints vs a 22% median across 249 ranked companies in its sector.
Review velocity: 106 of this company’s 1,416 Trustpilot reviews (7%) were written in the last 12 months.
Not enough reviews to establish a trend.
What are the most common complaints about boomerang carnets?
Other
5 reports · 38% of complaints“you failed to register us appropriately causing issues in foreign countries”
The company replied on 2018-12-10: “Dear sir: My apologies if you felt that you did not receive adequate value for our service. I would like to know more details of the issues you encountered especially regarding the Mexican…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
1 reader marked this review helpful on Trustpilot.
“No one at any of the five countries I entered in the last two months required me to show this very expensive document. Was a waste of time and money.”
The company replied on 2019-06-12: “Dear Sarah: My sincere apology if you felt that you did not receive adequate benefit from the ATA Carnet. I would like to know more details of the issues you encountered during your travel. I will…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
1 reader marked this review helpful on Trustpilot.
“This is how I was robbed twice”
Support unhelpful
5 reports · 38% of complaints“Several instructions were difficult to interpret”
5 readers marked this review helpful on Trustpilot.
“Well, they charged me $130 for the extra vouchers. Forget the fact that they again confirmed that my original order was for 4.”
The company replied on 2018-10-12: “Nicolas: I'm sorry to hear about your experience. This is not the quality of customer service that we strive to deliver to our customers. I will personally look into the issue and contact you…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
1 reader marked this review helpful on Trustpilot.
“I was simply told that the Carnet copy provided was blank and directed back to our freight forwarder”
Delivery failed
2 reports · 15% of complaints“Well, they charged me $130 for the extra vouchers. Forget the fact that they again confirmed that my original order was for 4.”
The company replied on 2018-10-12: “Nicolas: I'm sorry to hear about your experience. This is not the quality of customer service that we strive to deliver to our customers. I will personally look into the issue and contact you…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
1 reader marked this review helpful on Trustpilot.
“FedEx completely dropped the ball on shipping and I ended up having to sit in a parking lot for 5 hours while they looked for it”
The company replied on 2021-07-26: “Dear Katie Ann, we apologize for the difficulty you experienced receiving your carnet via FedEx. It is so frustrating that the solutions we had to work with were limited. Your frustration is…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
Compare boomerang carnets with…
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-09-24.