Keeper: most-reported complaints
Automated analysis of 163 public Trustpilot reviews published 2025-04-15 to 2026-09-17. TrustScore 4.8 from 317 total reviews — see the Trustpilot page. Quick answer: is Keeper legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Across 163 Trustpilot reviews analysed, the most-reported issues with Keeper were: Support unhelpful (3 reports), Faulty product (2 reports), Support unreachable (2 reports). There are not enough reviews to establish a trend.
How to reach Keeper
These are the contact details Keeper publishes on its Trustpilot profile, as of our last check on 2026-09-24 — it publishes no phone number there, email [email protected].
Trustpilot lists this business as no longer collecting reviews. New reviews are not currently being gathered for its profile. See the Trustpilot page for the current status.
The company claimed its Trustpilot profile on 2019-07-16, uses Trustpilot’s paid features, and last replied to a negative review on 2026-09-17. Trustpilot ranks it 3 of 20 in Accounting Software Company. We last checked this profile on 2026-09-24 and found 0 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
TrustScore over time
4.8 → 4.8 across 3 census measurements since 2026-08-17. Our own record, independent of Trustpilot’s display.
What their policy promises
support availability: all year
“Every Keeper tax pro is a CPA or IRS enrolled agent, in-house and available all year.”
guarantee: free
“Your first consultation is free on Keeper’s Premium plan free trial.”
guarantee: free
“Your first call is free on the 14 day Premium trial.”
guarantee: free
“No. Reading your return and showing you the strategies it points to is free.”
Quoted verbatim from the company’s own published policy (source page); complaint counts are census classifications. As of 2026-09-17.
Policy-page monitoring
We monitor this company’s published policy page for changes. 2 changes detected since we started watching on 2026-09-01:
- 2026-09-15: +437/-28 lines; added: Formation | Form an LLC Coming soon Set up your business; removed: Track expenses Keep business expenses organized all year Track mileage Coming soon Make every work mile count Track income Coming soon See what you earn and what you keep Uncover deductions Scan expenses for deductions | File taxes Federal and state included Quarterly taxes Coming soon Schedule esti (snapshot)
- 2026-09-08: +3/-3 lines; added: Track expenses Keep business expenses organized all year Track mileage Coming soon Make every work mile count Track income Coming soon See what you earn and what you keep Uncover deductions Scan expenses for deductions | Taxes; removed: Tax Deduction Tracker Automatically find deductions | Tax filing (snapshot)
Automated change detection on the company’s own published policy page — a record of when the page changed, not a judgement on what changed.
70% of its 153 recent 5★ reviews came from accounts that had written only that one review when we captured it (the median across companies is about 39%). A high share is a reason to look closer, not evidence of fake reviews.
Sector benchmark: support unhelpful makes up 60% of this company’s complaints vs a 28% median across 169 ranked companies in its sector.
Review velocity: 121 of this company’s 317 Trustpilot reviews (38%) were written in the last 12 months.
Not enough reviews to establish a trend.
What are the most common complaints about Keeper?
Support unhelpful
3 reports · 60% of complaints“they have just returned to me another draft return that contains the same set of inaccuracies/problems.”
The company replied on 2026-04-28: “Thank you for sharing this feedback. We’re very sorry for the frustration that you experienced. We understand your concerns, especially regarding multiple income sources and rental property…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
1 reader marked this review helpful on Trustpilot.
“impossible to get in touch with anyone”
The company replied on 2025-04-25: “We're truly sorry to hear about your experience and completely understand your frustration. This is not the level of service we aim to provide, and we take your concerns seriously. Our support team…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
“it's not accurately measuring deposits to know my gross revenue (income)”
The company replied on 2025-11-16: “Thanks for taking the time to share your feedback — we really appreciate it. I’m sorry to hear that your experience with Keeper didn’t meet your expectations. Keeper is designed primarily as an…”
Our classifier read this reply as a substantive response.
Faulty product
2 reports · 40% of complaints“they have just returned to me another draft return that contains the same set of inaccuracies/problems.”
The company replied on 2026-04-28: “Thank you for sharing this feedback. We’re very sorry for the frustration that you experienced. We understand your concerns, especially regarding multiple income sources and rental property…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
1 reader marked this review helpful on Trustpilot.
“it's not accurately measuring deposits to know my gross revenue (income)”
The company replied on 2025-11-16: “Thanks for taking the time to share your feedback — we really appreciate it. I’m sorry to hear that your experience with Keeper didn’t meet your expectations. Keeper is designed primarily as an…”
Our classifier read this reply as a substantive response.
Support unreachable
2 reports · 40% of complaints“They say they have a 14-day free trial and then charge your account immediately and ignore emails.”
The company replied on 2026-04-26: “We take concerns like this seriously. Keeper offers a 14-day free trial, and after that, a subscription is required to continue using the service. In some cases, charges may also occur when a return…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
“impossible to get in touch with anyone”
The company replied on 2025-04-25: “We're truly sorry to hear about your experience and completely understand your frustration. This is not the level of service we aim to provide, and we take your concerns seriously. Our support team…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
Compare Keeper with…
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-09-20.