Uphold: most-reported complaints
Automated analysis of 259 public Trustpilot reviews published 2026-06-13 to 2026-09-22. TrustScore 4.6 from 27,584 total reviews — see the Trustpilot page. Quick answer: is Uphold legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report account and app problems, citing 69 instances out of 102 identified complaints. Support issues are also frequent, with 52 reports of unreachable support and 21 reports of unhelpful assistance. Additionally, seven complaints mention delayed refunds, while trends for account problems and support unhelpfulness remain flat.
How to reach Uphold
These are the contact details Uphold publishes on its Trustpilot profile, as of our last check on 2026-09-23 — it publishes no phone number there, email [email protected].
Trustpilot has posted a consumer alert on this company’s profile. See the Trustpilot page for the current notice.
The company claimed its Trustpilot profile on 2016-05-02, uses Trustpilot’s paid features, and last replied to a negative review on 2025-12-01 — more than six months ago. Trustpilot ranks it 8 of 39 in Cryptocurrency Service. We last checked this profile on 2026-09-23 and found 4 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
Live service status: status.uphold.com.
Elsewhere: 4.6★ App Store (4,220)
TrustScore over time
4.6 → 4.6 across 12 census measurements since 2026-08-17. Our own record, independent of Trustpilot’s display.
Reply behaviour over time
Solid: % of negative reviews replied to. Dashed: typical days to reply. Both as reported on this company’s Trustpilot profile, recorded whenever our census re-checked it and a figure had changed — the gaps between points are not equal: 2026-08-20 (0%, 29.0d) · 2026-08-24 (0%, 29.0d) · 2026-08-27 (0%, 29.0d) · 2026-09-01 (0%, 29.0d) · 2026-09-04 (0%, 29.0d) · 2026-09-07 (0%, 29.0d) · 2026-09-11 (0%, 29.0d) · 2026-09-14 (0%, 29.0d) · 2026-09-17 (0%, 29.0d) · 2026-09-20 (0%, 29.0d) · 2026-09-23 (0%, 29.0d).
Severity: 69% of this company’s 102 graded complaints were classified as severe (money lost, an essential service cut off, or a problem unresolved for months). See the harm index.
1★ share of negative reviews over time
Share of 1–3★ Trustpilot reviews that were 1★
In March 2026, 61% of 44 one-to-three-star reviews were 1★; in September 2026, 93% of 30.
Counted from March 2026 onward — the period for which our capture of 1★, 2★ and 3★ reviews is complete for all three. Months with fewer than 10 such reviews are omitted.
Reviewers here waited a median of 0.9 days between the experience and publishing their negative review (634 reviews record both dates).
Review provenance: 167 company-invited reviews in the recent window average 4.68★, while 93 organic (uninvited) reviews average 1.13★.
67% of its 140 recent 5★ reviews came from accounts that had written only that one review when we captured it (the median across companies is about 39%). A high share is a reason to look closer, not evidence of fake reviews.
Sector benchmark: account/app problems makes up 68% of this company’s complaints vs a 25% median across 100 ranked companies in its sector.
Review velocity: 7,590 of this company’s 27,584 Trustpilot reviews (28%) were written in the last 12 months.
What are the most common complaints about Uphold?
Account/app problems
69 reports · 68% of complaintssteady“They will hold your money and not answer you forever.”
3 readers marked this review helpful on Trustpilot.
“I received an email yesterday saying someone created an account using my email”
3 readers marked this review helpful on Trustpilot.
“My account is now restricted”
2 readers marked this review helpful on Trustpilot.
Support unreachable
52 reports · 51% of complaintsrising since 2026-09“They will hold your money and not answer you forever.”
3 readers marked this review helpful on Trustpilot.
“customer service is non-existent. Ongoing issues with long delays in responses”
2 readers marked this review helpful on Trustpilot.
“they have held thousands of dollar of my hard earn money for days”
2 readers marked this review helpful on Trustpilot.
Support unhelpful
21 reports · 21% of complaintssteady“customer service is non-existent. Ongoing issues with long delays in responses”
2 readers marked this review helpful on Trustpilot.
“All of a sudden they lock my account because I bought alpt of crypto exceeding my income.”
2 readers marked this review helpful on Trustpilot.
“Support does not assist, they "bot" answers and do not resolve problems”
2 readers marked this review helpful on Trustpilot.
Refunds delayed
7 reports · 7% of complaintsfalling“my account has been closed and I can’t transfer or withdraw”
1 reader marked this review helpful on Trustpilot.
“Uphold support was unhelpful, dismissive, and refusing to return my funds back to me”
1 reader marked this review helpful on Trustpilot.
“It has now been over six weeks since my account was closed, and I have still not received my funds or a clear update”
Other
7 reports · 7% of complaintsfalling“SCAM! Never registered for this bullshit.”
2 readers marked this review helpful on Trustpilot.
“They told me they deleted my details, I continued to receive the verification emails.”
1 reader marked this review helpful on Trustpilot.
“Just received an email to verify my account. The problem is that until I saw the email, I hadn't heard of this company.”
1 reader marked this review helpful on Trustpilot.
Overcharging
4 reports · 4% of complaintssteady“can't withdraw my cash money”
“I then put in a ticket and have not heard anything back from them”
“When I buy something they take more money out to cover the cost.”
Compare Uphold with…
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-09-23.