Novatech: most-reported complaints
Automated analysis of 288 public Trustpilot reviews published 2024-02-14 to 2026-09-23. TrustScore 4.7 from 22,869 total reviews — see the Trustpilot page. Quick answer: is Novatech legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report unhelpful support, accounting for 31% of the 72 identified complaints out of 288 reviews analyzed. Faulty products are the second most common issue, cited in 29% of complaints, while late delivery and failed delivery account for 19% and 12% respectively. The trend for faulty product complaints is falling, whereas late delivery issues are rising, and support complaints remain flat.
How to reach Novatech
These are the contact details Novatech publishes on its Trustpilot profile, as of our last check on 2026-09-23 — phone 02392 322 500, email [email protected], address Harbour House, Hamilton Road, Portsmouth, PO6 4PU, GB.
The company claimed its Trustpilot profile on 2015-01-14, uses Trustpilot’s paid features, and last replied to a negative review on 2026-09-15. Trustpilot ranks it 28 of 91 in Computer and Accessories Store. We last checked this profile on 2026-09-23 and found 4 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
Forum footprint: 152 MoneySavingExpert forum discussions mention this company (browse). Roughly 0 of the top, relevance-sorted search results were posted in the last 90 days — an approximate figure by construction, not a true recency count. Recent thread titles: “New build PC, Novatech and Paypal. Help!”, “Novatech computer return problems”, “Beware of Novatech!”.
Elsewhere: 4.2★ on Google (757 reviews)
TrustScore over time
4.8 → 4.7 across 10 census measurements since 2026-08-11. Our own record, independent of Trustpilot’s display.
Reply behaviour over time
Solid: % of negative reviews replied to. Dashed: typical days to reply. Both as reported on this company’s Trustpilot profile, recorded whenever our census re-checked it and a figure had changed — the gaps between points are not equal: 2026-08-11 (29%, 3.5d) · 2026-08-14 (29%, 3.5d) · 2026-08-21 (22%, 3.5d) · 2026-08-24 (22%, 3.5d) · 2026-08-27 (22%, 3.5d) · 2026-09-04 (22%, 3.5d) · 2026-09-11 (20%, 3.5d) · 2026-09-14 (20%, 3.5d) · 2026-09-17 (50%, 13.8d) · 2026-09-23 (50%, 13.8d).
Severity: 18% of this company’s 72 graded complaints were classified as severe (money lost, an essential service cut off, or a problem unresolved for months). See the harm index.
1★ share of negative reviews over time
Share of 1–3★ Trustpilot reviews that were 1★
In January 2021, 54% of 33 one-to-three-star reviews were 1★; in May 2022, 30% of 10.
Counted from January 2021 onward — the period for which our capture of 1★, 2★ and 3★ reviews is complete for all three. Months with fewer than 10 such reviews are omitted.
Reviewers here waited a median of 3.7 days between the experience and publishing their negative review (143 reviews record both dates).
What their policy promises
delivery promise: 5pm the Monday following send date
“Offers end at 5pm the Monday following send date.”
delivery promise: while stocks last
“Offers are valid while stocks last.”
delivery promise: correct at time of sending
“Prices are correct at time of sending and may be subject to change.”
delivery promise: reserve the right to change any offer or price
“Novatech reserve the right to change any offer or price advertised if deemed necessary.”
Quoted verbatim from the company’s own published policy (source page); complaint counts are census classifications. As of 2026-09-12.
Policy-page monitoring
We monitor this company’s published policy page for changes. No changes have been detected since we started watching on 2026-09-01.
Automated change detection on the company’s own published policy page — a record of when the page changed, not a judgement on what changed.
Measured reply time: across 371 negative reviews that received a public reply, the median wait was 10.3 days — the company profile reports an average of 14 days. The two are measured differently: ours counts only replies we captured to negative reviews.
Reply quality: of 371 company replies to negative reviews analysed, 36% engaged with the specific problem and 44% were generic templates.
10% of its 207 recent 5★ reviews came from accounts that had written only that one review when we captured it (the median across companies is about 39%). A high share is a reason to look closer, not evidence of fake reviews.
Sector benchmark: support unhelpful makes up 31% of this company’s complaints vs a 38% median across 97 ranked companies in its sector.
Review velocity: 329 of this company’s 22,869 Trustpilot reviews (1%) were written in the last 12 months.
What are the most common complaints about Novatech?
Support unhelpful
22 reports · 31% of complaintssteady“phoned them up several times to get them to sort it but each time i was fobbed off”
2 readers marked this review helpful on Trustpilot.
“Item arrived clearly had been used (dirty and marked).”
2 readers marked this review helpful on Trustpilot.
“I find my order status is “Deleted”. No e-mail, no communication”
1 reader marked this review helpful on Trustpilot.
Faulty product
21 reports · 29% of complaintsfalling“RMA request finally accepted (19/04/23) but these crooks gave 4 BS excuses to reject my RMA”
2 readers marked this review helpful on Trustpilot.
“customer will be forced to accept faulty products and no returns will be honoured.”
2 readers marked this review helpful on Trustpilot.
“phoned them up several times to get them to sort it but each time i was fobbed off”
2 readers marked this review helpful on Trustpilot.
Delivery late
14 reports · 19% of complaintsrising since 2025-08“they email us back that we need to wait another 3-4weeks because some part of the pc is out of stock.”
2 readers marked this review helpful on Trustpilot.
“I find my order status is “Deleted”. No e-mail, no communication”
1 reader marked this review helpful on Trustpilot.
“Three failed (fake) delivery attempts”
1 reader marked this review helpful on Trustpilot.
Delivery failed
9 reports · 12% of complaintsfalling“Item arrived clearly had been used (dirty and marked).”
2 readers marked this review helpful on Trustpilot.
“goods damaged in transit so had to be returned and lost a week.”
1 reader marked this review helpful on Trustpilot.
“dpd did not deliver direct to me. they 'droped ' it inmy rear garden”
1 reader marked this review helpful on Trustpilot.
Other
6 reports · 8% of complaintsrising since 2025-08“I had received no notification that their retail outlet was closing.”
1 reader marked this review helpful on Trustpilot.
“it's all let down by the cost of delivery”
1 reader marked this review helpful on Trustpilot.
“just been told they no longer do the sceam, was never told thats me finished with them”
1 reader marked this review helpful on Trustpilot.
Misleading pricing
6 reports · 8% of complaintsrising since 2025-08“Very disappointed with outrageous pricing on RTX 50-series graphics cards!”
1 reader marked this review helpful on Trustpilot.
“Charging scalping prices for a low tier 5090. I remember when Novatech was a decent company”
1 reader marked this review helpful on Trustpilot.
“He persuaded me I needed regular tech support and I agreed to their five year plan at a cost of £1406!”
Compare Novatech with…
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-09-23.