Ryanair: most-reported complaints
Automated analysis of 503 public Trustpilot reviews published 2026-07-27 to 2026-09-26. TrustScore 1.3 from 32,842 total reviews — see the Trustpilot page. Quick answer: is Ryanair legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report that customer support is unhelpful, citing an absolute refusal to acknowledge legal responsibility. Overcharging is another frequent complaint, with users noting that excessive extra charges result in paying much more than planned. Additionally, some reviewers describe poor core service, including significant flight delays and frequent gate changes without apology.
Trustpilot lists this business as no longer collecting reviews. New reviews are not currently being gathered for its profile. See the Trustpilot page for the current status.
The company has not claimed its Trustpilot profile. We last checked this profile on 2026-09-27 and found 30 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
Companies House: RYANAIR UK LIMITED (no. 01917579), active, incorporated 1985 (41.3 years); next accounts due 2026-12-31, last accounts filed 2025-12-20. 2 current officers (13 on record historically), 1 resignation in the last 24 months; 2 filings in the last 12 months (143 filings on record). official record — public register facts, not an indicator of wrongdoing; officer changes are routine in many company structures. Live Companies House status as of 2026-09-23.
Forum footprint: 6,357 MoneySavingExpert forum discussions mention this company (browse). Roughly 1 of the top, relevance-sorted search results were posted in the last 90 days — an approximate figure by construction, not a true recency count. Recent thread titles: “Ryanair...not on Ryanair.com”, “Ryanair-axes-thousands-flights-Stansted”, “Unfortunate Experience with Ryanair: Seeking Advice on an Unresolved Complaint”.
Elsewhere: 1.4★ on Google (144 reviews)
TrustScore over time
1.3 → 1.3 across 9 census measurements since 2026-08-31. Our own record, independent of Trustpilot’s display.
Reply behaviour over time
Solid: % of negative reviews replied to. Dashed: typical days to reply. Both as reported on this company’s Trustpilot profile, recorded whenever our census re-checked it and a figure had changed — the gaps between points are not equal: 2026-08-31 (0%, 0.0d) · 2026-09-05 (0%, 0.0d) · 2026-09-08 (0%, 0.0d) · 2026-09-11 (0%, 0.0d) · 2026-09-14 (0%, 0.0d) · 2026-09-17 (0%, 0.0d) · 2026-09-20 (0%, 0.0d) · 2026-09-23 (0%, 0.0d) · 2026-09-27 (0%, 0.0d).
Severity: 30% of this company’s 461 graded complaints were classified as severe (money lost, an essential service cut off, or a problem unresolved for months). See the harm index.
Reviewers here waited a median of 1.5 days between the experience and publishing their negative review (811 reviews record both dates).
Sector benchmark: support unhelpful makes up 32% of this company’s complaints vs a 27% median across 320 ranked companies in its sector.
Review velocity: 5,550 of this company’s 32,842 Trustpilot reviews (17%) were written in the last 12 months.
What are the most common complaints about Ryanair?
Support unhelpful
149 reports · 32% of complaintssteady“absolute refusal to acknowledge their legal responsibility”
2 readers marked this review helpful on Trustpilot.
“we were shocked when they asked us to pay for cabin bag (already paid for when buying tickets ) at boarding gate”
2 readers marked this review helpful on Trustpilot.
“charged me £55 for a stupid little receipt”
2 readers marked this review helpful on Trustpilot.
Overcharging
137 reports · 30% of complaintsrising since 2026-09“Ryanair will add excessive extra charges so, in the end, you end up paying much more than planned.”
3 readers marked this review helpful on Trustpilot.
“charged me £55 for a stupid little receipt”
2 readers marked this review helpful on Trustpilot.
“stopped me to board the plane as my hand luggage was 1 cm big”
2 readers marked this review helpful on Trustpilot.
Poor core service
87 reports · 19% of complaintssteady“3 hours late for a 2 hour flight. No apology. Made us change gate 4 times.”
2 readers marked this review helpful on Trustpilot.
“The outbound flight was delayed by more than two hours. Ryanair’s idea of assistance was a £3.50 food voucher”
1 reader marked this review helpful on Trustpilot.
“Ryanair said 'No'. I cannot sit in the wheelchair any longer so i am now lying on a stone floor as the airport is crowded.”
1 reader marked this review helpful on Trustpilot.
Other
63 reports · 14% of complaintssteady“absolute refusal to acknowledge their legal responsibility”
2 readers marked this review helpful on Trustpilot.
“Horrible company service.”
2 readers marked this review helpful on Trustpilot.
“I won’t be holidaying with TUI again.Ryanair are arsoles.”
2 readers marked this review helpful on Trustpilot.
Support unreachable
44 reports · 10% of complaintsrising since 2026-09“Ryanair will add excessive extra charges so, in the end, you end up paying much more than planned.”
3 readers marked this review helpful on Trustpilot.
“Unprofessional and aggressive staff - Vincenzo (from the cabin crew.”
2 readers marked this review helpful on Trustpilot.
“My query then sat in “open” for nearly a month despite me sending a copy of the death certificate”
2 readers marked this review helpful on Trustpilot.
Misleading pricing
36 reports · 8% of complaintsrising since 2026-09“I was trying all day to change flight date. But for me there was no option”
2 readers marked this review helpful on Trustpilot.
“charge a penalty of £55 to check passengers in at the airport”
1 reader marked this review helpful on Trustpilot.
“Ryanair are an awful airline, their staff do not care about customers”
1 reader marked this review helpful on Trustpilot.
Compare Ryanair with…
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-09-27.