FCA: most-reported complaints
Automated analysis of 101 public Trustpilot reviews published 2023-05-09 to 2026-09-21. TrustScore 1.3 from 352 total reviews — see the Trustpilot page. Quick answer: is FCA legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report issues categorized as 'Other,' accounting for 47% of the 74 complaints identified across 101 reviews. Support-related problems are also frequent, with 35% of complaints citing unhelpful assistance and 14% noting that support was unreachable. Additionally, 5% of complaints involve aggressive collections practices. While support unhelpfulness is trending downward and support unreachable is rising, the 'Other' and 'Aggressive collections' issues remain flat.
Trustpilot lists this business as no longer collecting reviews. New reviews are not currently being gathered for its profile. See the Trustpilot page for the current status.
The company claimed its Trustpilot profile on 2018-10-29. We last checked this profile on 2026-09-26 and found 0 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
Companies House: FCA UK LIMITED (no. 05869067), active, incorporated 2006 (20.2 years); next accounts due 2026-12-31, last accounts filed 2025-06-04, 1 registered charge. 3 current officers (4 on record historically); 2 filings in the last 12 months (59 filings on record). official record — public register facts, not an indicator of wrongdoing; officer changes are routine in many company structures. Live Companies House status as of 2026-09-23.
Forum footprint: 6 MoneySavingExpert forum discussions mention this company (browse). Roughly 0 of the top, relevance-sorted search results were posted in the last 90 days — an approximate figure by construction, not a true recency count. Recent thread titles: “MSE News: Santander is most-complained about bank, FCA figures show”, “Changes to FCA & my bank account”, “Monese,utterly outrageous BE WARNED!!”.
Severity: 39% of this company’s 74 graded complaints were classified as severe (money lost, an essential service cut off, or a problem unresolved for months). See the harm index.
Reviewers here waited a median of 0.9 days between the experience and publishing their negative review (99 reviews record both dates).
Sector benchmark: other makes up 47% of this company’s complaints vs a 20% median across 148 ranked companies in its sector.
Review velocity: 38 of this company’s 352 Trustpilot reviews (11%) were written in the last 12 months.
What are the most common complaints about FCA?
Other
35 reports · 47% of complaintssteady“It is clear this is a dishonest institution and has denied 1000's of victims of fraud by banks and insurance companies justice.”
8 readers marked this review helpful on Trustpilot.
“Waited 8 years for them to find someone I dealt with guilty who owes me thousands of pounds”
6 readers marked this review helpful on Trustpilot.
“I lost my private pension because of this awful and totally incompetent organisation.”
4 readers marked this review helpful on Trustpilot.
Support unhelpful
26 reports · 35% of complaintsfalling“The person I spoke did not even know what the phrase "terms of reference" means!”
4 readers marked this review helpful on Trustpilot.
“Their veracity is very vert questionable and Sophie Clancy from the FCA is totally incompetent”
3 readers marked this review helpful on Trustpilot.
“being pursued for a debt we don’t owe, that their is a case ongoing against their client all ignored”
2 readers marked this review helpful on Trustpilot.
Support unreachable
10 reports · 14% of complaintsrising since 2025-08“Did I get an answer. NO. Just loads of generic waffle about my pension company.”
4 readers marked this review helpful on Trustpilot.
“tried to close my Account online couldn't do it so phoned and gave up”
2 readers marked this review helpful on Trustpilot.
“No customer service, lack of intelligence, contradicting”
1 reader marked this review helpful on Trustpilot.
Aggressive collections
4 reports · 5% of complaintssteady“being pursued for a debt we don’t owe, that their is a case ongoing against their client all ignored”
2 readers marked this review helpful on Trustpilot.
“Taking 30 months to remove a default from my credit file”
1 reader marked this review helpful on Trustpilot.
“awful just received my 3rd £250 fine for not answering a e mail on time”
1 reader marked this review helpful on Trustpilot.
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-09-23.