Your Company Formations: most-reported complaints
Automated analysis of 463 public Trustpilot reviews published 2025-07-08 to 2026-09-23. TrustScore 4.8 from 10,129 total reviews — see the Trustpilot page. Quick answer: is Your Company Formations legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report that customer support is unhelpful, accounting for 60% of the 72 complaints identified. Issues regarding unreachable support staff were also common, representing 28% of complaints and showing a rising trend. Other concerns included a lack of responses via email or phone, while a smaller number of reviewers cited overcharging and hidden costs.
How to reach Your Company Formations
These are the contact details Your Company Formations publishes on its Trustpilot profile, as of our last check on 2026-09-23 — phone 0207 689 7888, email [email protected], address 128 City Road, London, EC1V 2NX, GB.
The company claimed its Trustpilot profile on 2015-10-13, uses Trustpilot’s paid features, and last replied to a negative review on 2026-09-22. Trustpilot ranks it 9 of 23 in Business Administration Service. We last checked this profile on 2026-09-23 and found 19 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
Forum footprint: 0 MoneySavingExpert forum discussions mention this company (browse). Roughly 0 of the top, relevance-sorted search results were posted in the last 90 days — an approximate figure by construction, not a true recency count.
Elsewhere: 4.9★ on Google (0 reviews)
TrustScore over time
4.8 → 4.8 across 15 census measurements since 2026-08-11. Our own record, independent of Trustpilot’s display.
Reply behaviour over time
Solid: % of negative reviews replied to. Dashed: typical days to reply. Both as reported on this company’s Trustpilot profile, recorded whenever our census re-checked it and a figure had changed — the gaps between points are not equal: 2026-08-11 (100%, 0.0d) · 2026-08-14 (100%, 0.0d) · 2026-08-18 (100%, 0.0d) · 2026-08-21 (100%, 0.0d) · 2026-08-24 (100%, 0.0d) · 2026-08-27 (100%, 0.0d) · 2026-08-30 (98%, 0.0d) · 2026-09-02 (100%, 0.0d) · 2026-09-05 (100%, 0.0d) · 2026-09-08 (98%, 0.0d) · 2026-09-11 (98%, 0.0d) · 2026-09-14 (100%, 0.0d) · 2026-09-17 (100%, 0.0d) · 2026-09-20 (100%, 0.0d) · 2026-09-23 (100%, 0.0d).
Severity: 29% of this company’s 72 graded complaints were classified as severe (money lost, an essential service cut off, or a problem unresolved for months). See the harm index.
Reviewers here waited a median of 0.9 days between the experience and publishing their negative review (175 reviews record both dates).
What their policy promises
complaint process: 0207 689 7888
“contact our customer service team by calling us on 0207 689 7888”
complaint process: within 4 hours
“confirm receipt within 4 hours of our working day (Mon – Fri 9.00am – 5.00pm)”
complaint process: 5 working days
“respond in full within 5 working days”
Quoted verbatim from the company’s own published policy (source page); complaint counts are census classifications. As of 2026-09-12.
Policy-page monitoring
We monitor this company’s published policy page for changes. 1 change detected since we started watching on 2026-09-01:
- 2026-09-08: +1/-1 lines; added: Companies House Services Confirmation Statement - £90 Companies House Identity Verification - £24.99 Director Appointment & Resignation - £19.99 Company Name Change - £40 Company Dissolution - £50 Issue of Shares - £98 Transfer of Shares – £98 Dormant Company Accounts - £118.00; removed: Companies House Services Confirmation Statement - £90 Companies House Identity Verification Director Appointment & Resignation - £19.99 Company Name Change - £40 Company Dissolution - £50 Issue of Shares - £98 Transfer of Shares – £98 Dormant Company Accounts - £118.00 (snapshot)
Automated change detection on the company’s own published policy page — a record of when the page changed, not a judgement on what changed.
Measured reply time: across 227 negative reviews that received a public reply, the median wait was 0.2 days — the company profile reports an average of under a day.
Reply quality: of 227 company replies to negative reviews analysed, 41% engaged with the specific problem and 19% were generic templates.
Review provenance: 289 company-invited reviews in the recent window average 4.89★, while 116 organic (uninvited) reviews average 4.47★.
50% of its 367 recent 5★ reviews came from accounts that had written only that one review when we captured it (the median across companies is about 39%). A high share is a reason to look closer, not evidence of fake reviews.
Sector benchmark: support unhelpful makes up 60% of this company’s complaints vs a 27% median across 320 ranked companies in its sector.
Review velocity: 1,181 of this company’s 10,129 Trustpilot reviews (12%) were written in the last 12 months.
What are the most common complaints about Your Company Formations?
Support unhelpful
43 reports · 60% of complaintssteady“customer service a joke the contact one sided until today the call backs only after i pushed and pushed”
The company replied on 2025-11-07: “Hi Charlie O'Neill. Sorry to hear you have had an issue. I have checked your account and can see your company was incorporated today. PROPERTY COMPANIES LTD I will ask a senior member of staff to…”
Our classifier read this reply as a substantive response.
It promised: to escalate.
2 readers marked this review helpful on Trustpilot.
“Code given to Your Company formations who then ignore the code and ask me to repeat the verification process with themselves.”
The company replied on 2026-04-03: “Hi Chris, Sorry to hear of the issue you are facing. I have escalated this to a senior member of staff who will reach out asap.”
Our classifier read this reply as a substantive response.
It promised: to escalate.
1 reader marked this review helpful on Trustpilot.
“Complete failure to send renewal information”
The company replied on 2026-01-04: “Sorry to hear that you experienced an issue. It sounds like you received an email from us explaining that the service was still in use but had expired. It is important to note that this email would…”
Our classifier read this reply as a deflection.
1 reader marked this review helpful on Trustpilot.
Support unreachable
20 reports · 28% of complaintsrising since 2026-05“customer service a joke the contact one sided until today the call backs only after i pushed and pushed”
The company replied on 2025-11-07: “Hi Charlie O'Neill. Sorry to hear you have had an issue. I have checked your account and can see your company was incorporated today. PROPERTY COMPANIES LTD I will ask a senior member of staff to…”
Our classifier read this reply as a substantive response.
It promised: to escalate.
2 readers marked this review helpful on Trustpilot.
“staff did not want to take accountability for not noticing and not informing me of the issue for days until I called them”
The company replied on 2026-06-29: “Thank you for taking the time to leave such detailed feedback. We are genuinely sorry to hear that your experience did not meet the standard we aim to provide. Whilst we're pleased that our team was…”
Our classifier read this reply as a substantive response.
1 reader marked this review helpful on Trustpilot.
“their communication is painfully slow. One email per day. I needed this company formation done urgently and they are dragging it out”
The company replied on 2026-02-13: “We’re very sorry that things didn’t work out on this occasion. As part of our compliance obligations, we are required to carry out identity checks. In some instances, the identity document provided…”
Our classifier read this reply as a deflection.
1 reader marked this review helpful on Trustpilot.
Other
8 reports · 11% of complaintsrising since 2026-05“no answers in email or phone”
The company replied on 2026-09-01: “Hi Mohamed, We are sorry to see this review, but we do need to clarify some important points as the comments regarding receiving no response do not appear to reflect the correspondence we have on…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
“expect delays to get through all the compliance requirements.”
The company replied on 2026-09-17: “Thank you for your feedback, Daniel. We’re pleased that you found the website and initial ordering process straightforward, although we’re sorry that your subsequent experience with compliance did…”
Our classifier read this reply as a substantive response.
“I sent three emails to them, but received no substantive response, not even a word.”
The company replied on 2026-05-16: “Hi MengZhe Wang, I am very sorry to hear about the issue you encountered, and thank you for providing your order information. I have checked your account and have now instructed a senior member of…”
Our classifier read this reply as a substantive response.
It promised: to escalate.
Overcharging
7 reports · 10% of complaintssteady“Also there are hidden costs, if you don't sign up to their "privacy service' they post your personal address details”
The company replied on 2026-06-29: “Hi AndWe are sorry to read that your experience did not meet your expectations. Having reviewed your comments, we would like to clarify a couple of important points for the benefit of other readers.…”
Our classifier read this reply as a deflection.
1 reader marked this review helpful on Trustpilot.
“they formed the company with the wrong name and the wrong email address - mistakes entirely on their end”
The company replied on 2026-02-19: “We’re very sorry to hear about your experience. This certainly does not reflect the high standards we strive to deliver to all of our clients. At the time of writing, we requested your order…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
“they very quick to take your money, they 24 hours to open a Business company, 14 day later, still nothing except excuses”
The company replied on 2026-02-13: “Hi Jason, Sorry to hear about the issue. Credas is a UK government-approved credit and identity-checking provider, used by thousands of businesses like ours across the UK. As you are aware, we are…”
Our classifier read this reply as a deflection.
Misleading pricing
6 reports · 8% of complaintsfalling“After paying all the fees I find out that they are not an ACSP approved ID KYC checker”
The company replied on 2026-06-21: “Hi Sandeep, We are sorry to read your review, however several of the statements made are factually incorrect and may mislead other readers. Your Company Formations is an authorised ACSP (Authorised…”
Our classifier read this reply as a deflection.
“When I signed up I was promised £155 cash back, then after completing the sign up it was reduced to just £70 with the opening of specific bank accounts.”
The company replied on 2025-10-15: “Hi Chloe, I just wanted to clarify that we pay cashback daily to our clients. Some of our most popular offers include: Barclays (Bank Account)– £50 Cashback GoCardless (Payment processor) – £75…”
Our classifier read this reply as a deflection.
“The customer service staff are unhelpful, rude, and completely uninterested in solving issues”
The company replied on 2025-08-17: “Hi Ryan, Thank you for sharing your feedback with us. We’re sorry to hear that your recent experience did not meet expectations. Please know that we take all client comments seriously, and I will…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
Billing errors
6 reports · 8% of complaintssteady“An unauthorised payment was taken from my card”
The company replied on 2026-09-04: “Hi Oshauna, We’re very sorry that your experience fell below the standard you had come to expect from us as a customer since 2022. We also acknowledge that the information you initially received…”
Our classifier read this reply as a substantive response.
“They took the money. I tried to call and nobody answered.”
The company replied on 2025-12-17: “Polite Follow up. We are not able to locate your account using your name and emails are not being responded to via Trustpilot. Please do take time to review this and respond if this is genuine and…”
Our classifier read this reply as a deflection.
“They refused to refund to any other account”
The company replied on 2025-07-25: “Thank you for reaching out. Unfortunately, we’re currently unable to verify your order as no identifiable details have been provided. Without this information, it is difficult for us to investigate…”
Our classifier read this reply as a deflection.
Compare Your Company Formations with…
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-09-24.