Strong Home Mortgage, LLC: most-reported complaints
Automated analysis of 305 public Trustpilot reviews published 2021-05-04 to 2026-08-31. TrustScore 4.9 from 4,992 total reviews — see the Trustpilot page. Quick answer: is Strong Home Mortgage, LLC legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report that customer support is unhelpful, accounting for 46% of the 92 complaints identified across 305 reviews. Other frequent concerns include issues categorized as 'other,' which made up 20% of complaints, and overcharging, cited in 17% of cases. A smaller portion of reviewers, representing 11% of complaints, noted that support was unreachable, though this specific trend is falling.
How to reach Strong Home Mortgage, LLC
These are the contact details Strong Home Mortgage, LLC publishes on its Trustpilot profile, as of our last check on 2026-09-24 — phone 800-862-7803, email [email protected], address 9408 Grant Avenue, Suite 302, Manassas, 20110, US.
The company claimed its Trustpilot profile on 2020-09-29, uses Trustpilot’s paid features, and last replied to a negative review on 2026-08-31. Trustpilot ranks it 5 of 103 in Financial Institution. We last checked this profile on 2026-09-24 and found 0 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
Elsewhere: 4.7★ on Google (434 reviews)
TrustScore over time
4.9 → 4.9 across 6 census measurements since 2026-08-17. Our own record, independent of Trustpilot’s display.
Reply behaviour over time
Solid: % of negative reviews replied to. Dashed: typical days to reply. Both as reported on this company’s Trustpilot profile, recorded whenever our census re-checked it and a figure had changed — the gaps between points are not equal: 2026-08-20 (0%, 0.0d) · 2026-09-02 (50%, 22.0d) · 2026-09-08 (50%, 22.0d) · 2026-09-11 (50%, 22.0d) · 2026-09-17 (50%, 22.0d).
Severity: 24% of this company’s 92 graded complaints were classified as severe (money lost, an essential service cut off, or a problem unresolved for months). See the harm index.
1★ share of negative reviews over time
Share of 1–3★ Trustpilot reviews that were 1★
In October 2020, 35% of 20 one-to-three-star reviews were 1★; in November 2021, 23% of 13.
Counted from October 2020 onward — the period for which our capture of 1★, 2★ and 3★ reviews is complete for all three. Months with fewer than 10 such reviews are omitted.
Measured reply time: across 158 negative reviews that received a public reply, the median wait was 78.1 days — the company profile reports an average of 22 days. The two are measured differently: ours counts only replies we captured to negative reviews.
Reply quality: of 158 company replies to negative reviews analysed, 1% engaged with the specific problem and 99% were generic templates.
Review provenance: 171 company-invited reviews in the recent window average 4.94★, while 36 organic (uninvited) reviews average 4.69★.
73% of its 198 recent 5★ reviews came from accounts that had written only that one review when we captured it (the median across companies is about 39%). A high share is a reason to look closer, not evidence of fake reviews.
Sector benchmark: support unhelpful makes up 46% of this company’s complaints vs a 27% median across 320 ranked companies in its sector.
Review velocity: 96 of this company’s 4,992 Trustpilot reviews (2%) were written in the last 12 months.
What are the most common complaints about Strong Home Mortgage, LLC?
Support unhelpful
42 reports · 46% of complaintssteady“They still owe me $575.00 from an overcharge that I have asked for over 5 times.”
The company replied on 2021-11-05: “The first way we show our commitment to service is by listening to feedback and learning from it. Please email [email protected] so we can discuss further.”
Our classifier read this reply as a template response.
1 reader marked this review helpful on Trustpilot.
“Communication was poor and he was quite condescending at times”
1 reader marked this review helpful on Trustpilot.
“They pocketed approx. $300 on the home inspection fees that did not go to the independent home inspector.”
The company replied on 2022-03-28: “The first way we show our commitment to service is by listening to feedback and learning from it. Please email [email protected] so we can discuss further.”
Our classifier read this reply as a template response.
1 reader marked this review helpful on Trustpilot.
Other
18 reports · 20% of complaintssteady“This caused our closing to completely stop. We've lost several thousand at this point and are in real risk of losing all of our earnest money.”
“My builder issued me a notice of default.”
The company replied on 2022-08-16: “We apologize for having a less than stellar experience with us. Service is a cornerstone of our business. Please email [email protected] so we can discuss further.”
Our classifier read this reply as a template response.
“Three months to close loan. Wrong title. My questions went unanswered.”
The company replied on 2022-03-02: “We’re very sorry we didn’t deliver as expected. It’s not up to our standards. Please email [email protected] so we can further discuss your experience.”
Our classifier read this reply as a template response.
Overcharging
16 reports · 17% of complaintssteady“They still owe me $575.00 from an overcharge that I have asked for over 5 times.”
The company replied on 2021-11-05: “The first way we show our commitment to service is by listening to feedback and learning from it. Please email [email protected] so we can discuss further.”
Our classifier read this reply as a template response.
1 reader marked this review helpful on Trustpilot.
“They pocketed approx. $300 on the home inspection fees that did not go to the independent home inspector.”
The company replied on 2022-03-28: “The first way we show our commitment to service is by listening to feedback and learning from it. Please email [email protected] so we can discuss further.”
Our classifier read this reply as a template response.
1 reader marked this review helpful on Trustpilot.
“I would need to shell out an additional $1600 at closing to get the rate that I was promised.”
Support unreachable
10 reports · 11% of complaintsfalling“I contacted customer service and got no response. It has been almost 3 weeks”
The company replied on 2022-05-23: “We’re very sorry we didn’t deliver as expected. It’s not up to our standards. Please email [email protected] so we can discuss further.”
Our classifier read this reply as a template response.
“Three months to close loan. Wrong title. My questions went unanswered.”
The company replied on 2022-03-02: “We’re very sorry we didn’t deliver as expected. It’s not up to our standards. Please email [email protected] so we can further discuss your experience.”
Our classifier read this reply as a template response.
“Chris did not return my calls and it cost me an extra $1,000 to fund the loan”
The company replied on 2021-09-20: “When we haven’t done all we should have, we try to pinpoint where we came up short. We adjust. Please email [email protected] to discuss your experience.”
Our classifier read this reply as a template response.
Billing errors
10 reports · 11% of complaintsfalling“They charged me for a home appraisal that they never did.”
The company replied on 2022-07-21: “Your feedback isn’t just important, it guides our business. Please email [email protected] so we don’t rest on an opportunity to learn.”
Our classifier read this reply as a template response.
“Then primary mortgage paid off and not the second mortgage.”
The company replied on 2021-11-22: “We don’t want customers to accept anything less than our best. Your satisfaction is important to us. Please call 800-862-7803 or email [email protected] so we can discuss further.”
Our classifier read this reply as a template response.
“At the time of closing our closing costs were $4500.00.”
Misleading pricing
6 reports · 6% of complaintsrising since 2022-11“I would need to shell out an additional $1600 at closing to get the rate that I was promised.”
“Initially, they entice you with the promise of ZERO closing costs and lender credits during the first call.”
“My client ended up with a much higher interest rate”
The company replied on 2022-11-03: “We apologize for having a less than stellar experience with us. Service is a cornerstone of our business. Please email [email protected] so we can discuss further.”
Our classifier read this reply as a template response.
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Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-09-07.