opensky®: most-reported complaints
Automated analysis of 587 public Trustpilot reviews published 2026-03-10 to 2026-09-23. TrustScore 4.6 from 14,909 total reviews — see the Trustpilot page. Quick answer: is opensky® legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report issues with account and app problems, which accounted for 26% of the 97 complaints identified. Billing errors were the second most common concern, representing 23% of complaints, while unhelpful support was cited in 21% of cases. Support being unreachable was reported in 16% of the complaints. The trend for unhelpful support is rising, while the other issues remain flat.
How to reach opensky®
These are the contact details opensky® publishes on its Trustpilot profile, as of our last check on 2026-09-23 — phone 800-859-6412, address PO Box 660924, Dallas, 75266, US.
The company claimed its Trustpilot profile on 2022-11-28, uses Trustpilot’s paid features, uses Trustpilot’s AI-assisted replies, and last replied to a negative review on 2026-09-08. Trustpilot ranks it 14 of 26 in Bank. We last checked this profile on 2026-09-23 and found 22 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
TrustScore over time
4.6 → 4.6 across 12 census measurements since 2026-08-17. Our own record, independent of Trustpilot’s display.
Reply behaviour over time
Solid: % of negative reviews replied to. Dashed: typical days to reply. Both as reported on this company’s Trustpilot profile, recorded whenever our census re-checked it and a figure had changed — the gaps between points are not equal: 2026-08-20 (29%, 3.9d) · 2026-08-24 (31%, 4.4d) · 2026-08-27 (34%, 4.5d) · 2026-09-01 (33%, 4.4d) · 2026-09-04 (33%, 4.3d) · 2026-09-07 (32%, 4.3d) · 2026-09-11 (33%, 4.3d) · 2026-09-14 (33%, 4.3d) · 2026-09-17 (33%, 4.3d) · 2026-09-20 (32%, 4.3d) · 2026-09-23 (32%, 4.3d).
Severity: 22% of this company’s 97 graded complaints were classified as severe (money lost, an essential service cut off, or a problem unresolved for months). See the harm index.
1★ share of negative reviews over time
Share of 1–3★ Trustpilot reviews that were 1★
In May 2025, 62% of 13 one-to-three-star reviews were 1★; in September 2026, 50% of 14.
Counted from May 2025 onward — the period for which our capture of 1★, 2★ and 3★ reviews is complete for all three. Months with fewer than 10 such reviews are omitted.
Reviewers here waited a median of 2.2 days between the experience and publishing their negative review (615 reviews record both dates).
Measured reply time: across 115 negative reviews that received a public reply, the median wait was 2.9 days — the company profile reports an average of 4 days. The two are measured differently: ours counts only replies we captured to negative reviews.
Reply quality: of 115 company replies to negative reviews analysed, 43% engaged with the specific problem and 44% were generic templates.
57% of its 449 recent 5★ reviews came from accounts that had written only that one review when we captured it (the median across companies is about 39%). A high share is a reason to look closer, not evidence of fake reviews.
Sector benchmark: account/app problems makes up 26% of this company’s complaints vs a 25% median across 100 ranked companies in its sector.
Review velocity: 2,346 of this company’s 14,909 Trustpilot reviews (16%) were written in the last 12 months.
What are the most common complaints about opensky®?
Account/app problems
25 reports · 26% of complaintssteady“Have my lawyer working on a case now where they opened a fraudulent account in my name.”
The company replied on 2026-07-13: “Thank you for the message. This is not the experience we strive for. Please message us privately with more details or call us at 1-800-859-6412. When you call, the automated system will ask for your…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
1 reader marked this review helpful on Trustpilot.
“My account keeps getting "locked" and will not let me log in to make a payment”
The company replied on 2026-08-20: “Thank you for your message. We recommend calling 1-800-859-6412. When you call, the automated system will ask for your account number. If you do not have an account number handy, do not type anything…”
Our classifier read this reply as a template response.
1 reader marked this review helpful on Trustpilot.
“can t even pay or log in”
1 reader marked this review helpful on Trustpilot.
Billing errors
22 reports · 23% of complaintssteady“I got charged a late fee. I paid the late fee, but apparently paid the late fee outside of my closing date and get charged another late fee.”
1 reader marked this review helpful on Trustpilot.
“drains your money with all the charges you have no idea where they're coming from”
1 reader marked this review helpful on Trustpilot.
“refused to send deposit back. After I paid everything off!!!!”
1 reader marked this review helpful on Trustpilot.
Support unhelpful
20 reports · 21% of complaintsrising since 2026-08“I got charged a late fee. I paid the late fee, but apparently paid the late fee outside of my closing date and get charged another late fee.”
1 reader marked this review helpful on Trustpilot.
“I created an account based on an advertised APR of 28%, but I was charged over $500”
1 reader marked this review helpful on Trustpilot.
“they take weeks to process payments”
1 reader marked this review helpful on Trustpilot.
Support unreachable
16 reports · 16% of complaintssteady“I still have not received the card yet and it has been 3 weeks”
The company replied on 2026-08-25: “Thank you for the message. This is not the experience we strive for. Please message us privately with more details or call us at 1-800-859-6412. When you call, the automated system will ask for your…”
Our classifier read this reply as a template response.
1 reader marked this review helpful on Trustpilot.
“Never received card I applied for and can’t get anyone on the phone”
The company replied on 2026-08-20: “Thank you for your message. We recommend calling 1-800-859-6412. When you call, the automated system will ask for your account number. If you do not have an account number handy, do not type anything…”
Our classifier read this reply as a template response.
1 reader marked this review helpful on Trustpilot.
“You do not have a chat or email option for support questions.”
1 reader marked this review helpful on Trustpilot.
Overcharging
13 reports · 13% of complaintsfalling“they now charging me 18$ monthly late payments for nothing”
“when I asked why my $500 deposit hadn't been put towards a unsecured credit card AS advertised on their website”
“to tie up 4300.00 for 30 days to make as much as you can”
Aggressive collections
7 reports · 7% of complaintsfalling“The limits are so small plus you report to all credit Bureaus”
“They attached someone else’s account to mine and I’m currently involved in a long dispute to get it removed.”
The company replied on 2026-08-25: “We’re currently investigating your account and will have one of our representatives reach out to you directly via phone or email.”
Our classifier read this reply as a template response.
“screw up your credit and keep your money”
The company replied on 2026-07-31: “We’re currently investigating your account and will have one of our representatives reach out to you directly via phone.”
Our classifier read this reply as a substantive response.
It promised: to make contact.
Compare opensky® with…
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-09-23.