Companies with the most “switching problems” complaints
What this means and where to escalate →
Problems joining or leaving the provider (energy/telecom switching, number porting). Ranked by reports found in the public Trustpilot reviews we analysed; counts depend on how many reviews of each company are in the census so far.
| Company | TrustScore | Switching problems reports | Share of its complaints |
|---|---|---|---|
| Santander | 3.9 | 62 | 6% |
| Outfox Energy | 4.8 | 47 | 7% |
| SaveOnEnergy.com | 4.7 | 12 | 10% |
| Love Energy Savings | 4.7 | 10 | 10% |
| Enstroga UK | 1.8 | 8 | 14% |
| Good Energy | 4.8 | 6 | 13% |
| Soho66 | 4.9 | 4 | 8% |
| Gatby | 4.8 | 4 | 7% |
| Octopus Energy Germany | 4.8 | 4 | 12% |
| Constellation | 4.2 | 4 | 11% |
| Vida Savings | 4.7 | 3 | 5% |
All companies with evidenced “switching problems” complaints, A–Z
11 companies. Every company listed has at least three reviews our census classified under this issue and passes the evidence gate for it (two or more verbatim quotes from distinct reviews); the table above ranks the fifty with the most reports.
- Constellation (4)
- Enstroga UK (8)
- Gatby (4)
- Good Energy (6)
- Love Energy Savings (10)
- Octopus Energy Germany (4)
- Outfox Energy (47)
- Santander (62)
- SaveOnEnergy.com (12)
- Soho66 (4)
- Vida Savings (3)