T-Mobile: most-reported complaints
Automated analysis of 626 public Trustpilot reviews published 2026-07-28 to 2026-09-23. TrustScore 1.4 from 8,533 total reviews — see the Trustpilot page. Quick answer: is T-Mobile legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Across 626 Trustpilot reviews analysed, the most-reported issues with T-Mobile were: Support unhelpful (283 reports), Billing errors (152 reports), Poor core service (115 reports).
Trustpilot lists this business as no longer collecting reviews. New reviews are not currently being gathered for its profile. See the Trustpilot page for the current status.
The company claimed its Trustpilot profile on 2020-11-13. We last checked this profile on 2026-09-24 and found 31 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
TrustScore over time
1.4 → 1.4 across 14 census measurements since 2026-08-17. Our own record, independent of Trustpilot’s display.
Reply behaviour over time
Solid: % of negative reviews replied to. Dashed: typical days to reply. Both as reported on this company’s Trustpilot profile, recorded whenever our census re-checked it and a figure had changed — the gaps between points are not equal: 2026-08-17 (0%, 0.0d) · 2026-08-20 (0%, 0.0d) · 2026-08-24 (0%, 0.0d) · 2026-08-27 (0%, 0.0d) · 2026-08-30 (0%, 0.0d) · 2026-09-02 (0%, 0.0d) · 2026-09-05 (0%, 0.0d) · 2026-09-08 (0%, 0.0d) · 2026-09-11 (0%, 0.0d) · 2026-09-14 (0%, 0.0d) · 2026-09-17 (0%, 0.0d) · 2026-09-20 (0%, 0.0d) · 2026-09-24 (0%, 0.0d).
Severity: 44% of this company’s 570 graded complaints were classified as severe (money lost, an essential service cut off, or a problem unresolved for months). See the harm index.
Reviewers here waited a median of 1.1 days between the experience and publishing their negative review (582 reviews record both dates).
What their policy promises
delivery promise: 2 business days
“You'll receive an email when your order is ready for pickup and you'll get two business days to collect it.”
Quoted verbatim from the company’s own published policy (source page); complaint counts are census classifications. As of 2026-09-16.
Policy-page monitoring
We monitor this company’s published policy page for changes. No changes have been detected since we started watching on 2026-09-21.
Automated change detection on the company’s own published policy page — a record of when the page changed, not a judgement on what changed.
Sector benchmark: support unhelpful makes up 50% of this company’s complaints vs a 27% median across 320 ranked companies in its sector.
Review velocity: 2,217 of this company’s 8,533 Trustpilot reviews (26%) were written in the last 12 months.
What are the most common complaints about T-Mobile?
Support unhelpful
283 reports · 50% of complaintssteady“I was upset by now, having been on this call for over 40 minutes and was now being LIED to”
2 readers marked this review helpful on Trustpilot.
“it was way over the agreed upon price”
2 readers marked this review helpful on Trustpilot.
“getting blown off”
2 readers marked this review helpful on Trustpilot.
Billing errors
152 reports · 27% of complaintssteady“They stole over $200 from me with the Wi-Fi service that I did not use for months!!!”
2 readers marked this review helpful on Trustpilot.
“IT TOOK 25 MINUTES ON HOLD TO GET A REPRESENTATIVE TO EVEN TALK TO ME”
2 readers marked this review helpful on Trustpilot.
“I returned home to find a bill for $52.10 telling me that the trial period had already expired.”
2 readers marked this review helpful on Trustpilot.
Poor core service
115 reports · 20% of complaintssteady“service goes out CONSTANTLY”
2 readers marked this review helpful on Trustpilot.
“required payment of the over due balance and $20 per suspended services.”
2 readers marked this review helpful on Trustpilot.
“getting blown off”
2 readers marked this review helpful on Trustpilot.
Overcharging
109 reports · 19% of complaintsfalling“they will not refund me for device I returned and never used”
2 readers marked this review helpful on Trustpilot.
“They stole over $200 from me with the Wi-Fi service that I did not use for months!!!”
2 readers marked this review helpful on Trustpilot.
“all of a sudden a program that had no expiration date is retired which shouldn't be able to be retired and now they're raising my rates”
2 readers marked this review helpful on Trustpilot.
Support unreachable
106 reports · 19% of complaintssteady“service goes out CONSTANTLY”
2 readers marked this review helpful on Trustpilot.
“IT TOOK 25 MINUTES ON HOLD TO GET A REPRESENTATIVE TO EVEN TALK TO ME”
2 readers marked this review helpful on Trustpilot.
“It looks like they are doing a completely no human contact form of customer care”
2 readers marked this review helpful on Trustpilot.
Misleading pricing
59 reports · 10% of complaintsrising since 2026-09“Tmobile suck in order to upgrade ur phone u have to pay it off to be able yo up grade”
2 readers marked this review helpful on Trustpilot.
“The sale man framed us by misleading regarding payments for item, and when i asked to return them they refused”
2 readers marked this review helpful on Trustpilot.
“the account was changed to only $250 bill credits, WITH NO PREVIOUS NOTIFICATIONS”
2 readers marked this review helpful on Trustpilot.
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-09-24.