Allpowers: most-reported complaints
Automated analysis of 53 public Trustpilot reviews published 2024-11-14 to 2026-09-24. TrustScore 2.2 from 90 total reviews — see the Trustpilot page. Quick answer: is Allpowers legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report issues with faulty products, which accounted for 68% of the 34 complaints identified. Support-related problems were also frequent, with 38% of complaints citing unhelpful assistance and 18% noting that support was unreachable. Additionally, 21% of complaints involved disputes over warranty coverage. No clear trends could be established for these issues due to insufficient review volume.
Trustpilot lists this business as no longer collecting reviews. New reviews are not currently being gathered for its profile. See the Trustpilot page for the current status.
The company claimed its Trustpilot profile on 2024-08-28. We last checked this profile on 2026-09-25 and found 2 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
TrustScore over time
1.9 → 2.2 across 10 census measurements since 2026-08-17. Our own record, independent of Trustpilot’s display.
Reply behaviour over time
Solid: % of negative reviews replied to. Dashed: typical days to reply. Both as reported on this company’s Trustpilot profile, recorded whenever our census re-checked it and a figure had changed — the gaps between points are not equal: 2026-08-18 (0%, 0.0d) · 2026-08-21 (0%, 0.0d) · 2026-08-25 (0%, 0.0d) · 2026-08-31 (0%, 0.0d) · 2026-09-03 (0%, 0.0d) · 2026-09-13 (0%, 0.0d) · 2026-09-16 (0%, 0.0d) · 2026-09-21 (0%, 0.0d) · 2026-09-25 (0%, 0.0d).
Severity: 62% of this company’s 34 graded complaints were classified as severe (money lost, an essential service cut off, or a problem unresolved for months). See the harm index.
Reviewers here waited a median of 10.9 days between the experience and publishing their negative review (35 reviews record both dates).
What their policy promises
refund window: 30 days
“We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.”
refund window: same condition, unworn or unused, with tags, and in its original packaging
“To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.”
refund window: receipt or proof of purchase
“You’ll also need the receipt or proof of purchase.”
refund window: consumer responsible for shipping fee
“If the return is caused by the consumer, consumer should be responsible for the shipping fee.”
Quoted verbatim from the company’s own published policy (source page); complaint counts are census classifications. As of 2026-09-17.
Policy-page monitoring
We monitor this company’s published policy page for changes. 1 change detected since we started watching on 2026-09-01:
- 2026-09-08: +24/-8 lines; added: Value Pick | SP037; removed: R600+140W | 299Wh l 140W Panel (snapshot)
Automated change detection on the company’s own published policy page — a record of when the page changed, not a judgement on what changed.
Sector benchmark: faulty product makes up 68% of this company’s complaints vs a 25% median across 142 ranked companies in its sector.
Review velocity: 72 of this company’s 90 Trustpilot reviews (80%) were written in the last 12 months.
Not enough reviews to establish a trend.
What are the most common complaints about Allpowers?
Faulty product
23 reports · 68% of complaints“they declined because it wasn't within 30 days of ordering”
3 readers marked this review helpful on Trustpilot.
“They are now not even replying to my emails (I email everyday).”
3 readers marked this review helpful on Trustpilot.
“new power station but its not working , Allpowers wont support”
1 reader marked this review helpful on Trustpilot.
Support unhelpful
13 reports · 38% of complaints“NOT RECEIVED to date 18th Nov. The above tracking on ALLPOWERS site has not changed.”
4 readers marked this review helpful on Trustpilot.
“ALLPOWERS did not honour the warranty and communication was very poor”
3 readers marked this review helpful on Trustpilot.
“new power station but its not working , Allpowers wont support”
1 reader marked this review helpful on Trustpilot.
Warranty disputes
7 reports · 21% of complaints“ALLPOWERS did not honour the warranty and communication was very poor”
3 readers marked this review helpful on Trustpilot.
“When i purchased the unit, it stated in the advertisement that the unit has a 2 year warranty”
2 readers marked this review helpful on Trustpilot.
“Allpowers refused to honour any kind of warranty or repair.”
1 reader marked this review helpful on Trustpilot.
Support unreachable
6 reports · 18% of complaints“They are now not even replying to my emails (I email everyday).”
3 readers marked this review helpful on Trustpilot.
“B1000 does NOT work with R2500”
1 reader marked this review helpful on Trustpilot.
“the customer service has been unresponsive and outright refused to offer repair or replacement.”
1 reader marked this review helpful on Trustpilot.
Refund refused
6 reports · 18% of complaints“they declined because it wasn't within 30 days of ordering”
3 readers marked this review helpful on Trustpilot.
“That refund was not provided.”
1 reader marked this review helpful on Trustpilot.
“Company flat refused”
Delivery late
4 reports · 12% of complaints“NOT RECEIVED to date 18th Nov. The above tracking on ALLPOWERS site has not changed.”
4 readers marked this review helpful on Trustpilot.
“they declined because it wasn't within 30 days of ordering”
3 readers marked this review helpful on Trustpilot.
“website explicitly stated it was "In Stock"”
1 reader marked this review helpful on Trustpilot.
Compare Allpowers with…
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-09-25.