MedicareAdvantage.com: most-reported complaints
Automated analysis of 260 public Trustpilot reviews published 2023-08-01 to 2026-09-17. TrustScore 4.7 from 3,008 total reviews — see the Trustpilot page. Quick answer: is MedicareAdvantage.com legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report that support is unhelpful, accounting for 33% of the 51 identified complaints. Other issues, which make up 31% of complaints, include general dissatisfaction and allegations of scams. Additionally, 16% of complaints cite unreachable support, while 12% mention misleading pricing.
How to reach MedicareAdvantage.com
These are the contact details MedicareAdvantage.com publishes on its Trustpilot profile, as of our last check on 2026-09-24 — it publishes no phone number there, address Linwood Plaza 96, Fort Lee, 07024, US.
The company claimed its Trustpilot profile on 2019-02-14, uses Trustpilot’s paid features, uses Trustpilot’s AI-assisted replies, and last replied to a negative review on 2026-09-03. Trustpilot ranks it 13 of 23 in Health Insurance Agency. We last checked this profile on 2026-09-24 and found 0 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
TrustScore over time
4.7 → 4.7 across 10 census measurements since 2026-08-17. Our own record, independent of Trustpilot’s display.
Reply behaviour over time
Solid: % of negative reviews replied to. Dashed: typical days to reply. Both as reported on this company’s Trustpilot profile, recorded whenever our census re-checked it and a figure had changed — the gaps between points are not equal: 2026-08-20 (90%, 1.2d) · 2026-08-24 (90%, 1.2d) · 2026-08-27 (90%, 1.2d) · 2026-08-30 (90%, 1.2d) · 2026-09-02 (82%, 1.2d) · 2026-09-08 (91%, 1.2d) · 2026-09-12 (91%, 1.2d) · 2026-09-18 (91%, 1.2d) · 2026-09-21 (91%, 1.2d).
Severity: 20% of this company’s 51 graded complaints were classified as severe (money lost, an essential service cut off, or a problem unresolved for months). See the harm index.
Reviewers here waited a median of 1.1 days between the experience and publishing their negative review (92 reviews record both dates).
What their policy promises
refund window: one full calendar year
“Medicare claims must be filed **no later than one full calendar year** after the date when the services were provided.”
Quoted verbatim from the company’s own published policy (source page); complaint counts are census classifications. As of 2026-09-17.
Policy-page monitoring
We monitor this company’s published policy page for changes. No changes have been detected since we started watching on 2026-09-01.
Automated change detection on the company’s own published policy page — a record of when the page changed, not a judgement on what changed.
Measured reply time: across 78 negative reviews that received a public reply, the median wait was 0.9 days — the company profile reports an average of 1 days.
Reply quality: of 78 company replies to negative reviews analysed, 5% engaged with the specific problem and 92% were generic templates.
52% of its 184 recent 5★ reviews came from accounts that had written only that one review when we captured it (the median across companies is about 39%). A high share is a reason to look closer, not evidence of fake reviews.
Sector benchmark: support unhelpful makes up 33% of this company’s complaints vs a 28% median across 148 ranked companies in its sector.
Review velocity: 182 of this company’s 3,008 Trustpilot reviews (6%) were written in the last 12 months.
What are the most common complaints about MedicareAdvantage.com?
Support unhelpful
17 reports · 33% of complaintssteady“After giving all my info to the first person (hour long call) she then asked me to give it again.. Why?”
The company replied on 2025-11-05: “Hi Dianne, we appreciate your feedback and would like to learn more about your experience. Please reach out to our team at 862-296-5338 so we can assist you.”
Our classifier read this reply as a template response.
1 reader marked this review helpful on Trustpilot.
“So the second agent just canceled my application”
The company replied on 2024-11-18: “Hi Elizabeth, could you elaborate further on your experience here? We’d love to hear back and make your experience better.”
Our classifier read this reply as a template response.
“I’ve been trying to meet with a doctor to get help and support and it’s been 3 weeks and I still haven’t been able to.”
The company replied on 2024-05-07: “Hi Alfredo, I’m so sorry you did not have the best experience with us. Could you elaborate further on your experience here? We’d love to hear back and make your experience better.”
Our classifier read this reply as a template response.
Other
16 reports · 31% of complaintsfalling“I hope everyone knows this is a scam.”
The company replied on 2025-11-14: “Hi, Phuc, we appreciate your feedback and would like to learn more about your experience. Please reach out to our team at 862-296-5338 so we can assist you”
Our classifier read this reply as a template response.
1 reader marked this review helpful on Trustpilot.
“The Better Business Bureau has thousands of complaints against them.”
The company replied on 2023-08-02: “Thank you for your comment, Patricia! We would like to hear more about your experience. Please share any additional information you would like us to be aware of. Thanks!”
Our classifier read this reply as a template response.
1 reader marked this review helpful on Trustpilot.
“lost medical records times”
The company replied on 2023-08-17: “Thank you for your comment, Brenda! We would like to hear more about your experience. Please reach out with any additional information you would like to share.”
Our classifier read this reply as a template response.
1 reader marked this review helpful on Trustpilot.
Support unreachable
8 reports · 16% of complaintsrising since 2025-10“I’ve been trying to meet with a doctor to get help and support and it’s been 3 weeks and I still haven’t been able to.”
The company replied on 2024-05-07: “Hi Alfredo, I’m so sorry you did not have the best experience with us. Could you elaborate further on your experience here? We’d love to hear back and make your experience better.”
Our classifier read this reply as a template response.
“no one has called me back.”
The company replied on 2026-09-03: “Hi, David, we appreciate your feedback and would like to learn more about your experience. Please reach out to our team at 862-296-5338 so we can assist you.”
Our classifier read this reply as a template response.
“They say they put me on the do not call list but they still call!”
The company replied on 2026-04-20: “Hi, Sandy, we appreciate your feedback and would like to learn more about your experience. Please reach out to our team at 862-296-5338 so we can assist you.”
Our classifier read this reply as a template response.
Misleading pricing
6 reports · 12% of complaintsfalling“This is extremely misleading”
1 reader marked this review helpful on Trustpilot.
“They insist in telling me that Brilinta costs $47.00 when it doesn't”
The company replied on 2025-03-07: “Tighe, we appreciate your feedback and would like to learn more about your experience. Please reach out to our team at 862-296-5338 so we can assist you.”
Our classifier read this reply as a template response.
“Given misinformation and the run-around. Terrible services. Still uninsured Thanks”
The company replied on 2023-11-14: “Thank you for your comment, Alexander! We would like to hear more about your experience. Please reach out to us on Trustpilot with any additional information you would like to share!”
Our classifier read this reply as a template response.
Account/app problems
3 reports · 6% of complaintssteady“I was then advised there was no record of coverage so that they would pick up coverage on 6/1.”
The company replied on 2026-05-11: “Hi Kenneth, we appreciate your feedback and would like to learn more about your experience. Please reach out to our team at 862-296-5338 so we can assist you.”
Our classifier read this reply as a template response.
“they did not even recognize that plan.”
The company replied on 2025-01-23: “Hi Gary, could you elaborate further on your experience here? We’d love to hear back and make your experience better.”
Our classifier read this reply as a template response.
“My phone number is incorrect, i can not sign in to mt acct”
The company replied on 2023-09-14: “Thank you for your comment, Tracey! We will try our best to fix this issue. Please reach out with any additional information you would like to share!”
Our classifier read this reply as a substantive response.
It promised: to make contact.
Overcharging
2 reports · 4% of complaintssteady“They insist in telling me that Brilinta costs $47.00 when it doesn't”
The company replied on 2025-03-07: “Tighe, we appreciate your feedback and would like to learn more about your experience. Please reach out to our team at 862-296-5338 so we can assist you.”
Our classifier read this reply as a template response.
“There are too many co pays, I've never had so many co pays.”
The company replied on 2024-07-01: “Hi Debbie, I’m so sorry you did not have the best experience with us. Could you elaborate further on your experience here? We’d love to hear back and make your experience better.”
Our classifier read this reply as a template response.
Compare MedicareAdvantage.com with…
- MedicareAdvantage.com vs ClearMatch
- MedicareAdvantage.com vs eHealth Medicare
- MedicareAdvantage.com vs Medicare Solutions
- MedicareAdvantage.com vs Your Way Insurance
- MedicareAdvantage.com vs Healthpilot
- MedicareAdvantage.com vs Boost Health Insurance
- MedicareAdvantage.com vs iHealthBrokers
- MedicareAdvantage.com vs Medicare Nationwide
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-09-18.