Modern Postcard: most-reported complaints
Automated analysis of 278 public Trustpilot reviews published 2018-03-23 to 2026-09-01. TrustScore 4.9 from 3,306 total reviews — see the Trustpilot page. Quick answer: is Modern Postcard legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report that products were not as described, accounting for 29% of the 63 identified complaints. Support issues were the next most frequent concern, cited in 19% of complaints, followed by other unspecified problems and overcharging, each representing 16% of the total. The number of reports regarding items not matching descriptions and overcharging has been rising, while complaints about unhelpful support and other issues have been falling.
How to reach Modern Postcard
These are the contact details Modern Postcard publishes on its Trustpilot profile, as of our last check on 2026-09-24 — phone (800) 959-8365, email [email protected], address 1675 Faraday Ave, Carlsbad, 92008, US.
The company claimed its Trustpilot profile on 2018-01-22, uses Trustpilot’s paid features, and last replied to a negative review on 2026-04-29. Trustpilot ranks it 1 of 8 in Direct Mail Advertising. We last checked this profile on 2026-09-24 and found 1 new review. These are facts Trustpilot publishes about the profile, as of our last harvest.
TrustScore over time
4.9 → 4.9 across 11 census measurements since 2026-08-17. Our own record, independent of Trustpilot’s display.
Reply behaviour over time
Solid: % of negative reviews replied to. Dashed: typical days to reply. Both as reported on this company’s Trustpilot profile, recorded whenever our census re-checked it and a figure had changed — the gaps between points are not equal: 2026-08-24 (100%, 2.3d) · 2026-08-27 (100%, 2.3d) · 2026-08-30 (100%, 2.3d) · 2026-09-02 (100%, 2.3d) · 2026-09-08 (100%, 2.3d) · 2026-09-11 (100%, 2.3d) · 2026-09-14 (100%, 2.3d) · 2026-09-18 (100%, 2.3d) · 2026-09-21 (100%, 2.3d) · 2026-09-24 (100%, 2.3d).
Severity: 8% of this company’s 63 graded complaints were classified as severe (money lost, an essential service cut off, or a problem unresolved for months). See the harm index.
Reviewers here waited a median of 21.8 days between the experience and publishing their negative review (28 reviews record both dates).
What their policy promises
refund window: before order begins
“No refunds will be granted once MP begins your order.”
refund window: upon customer request
“All refunds due to an overpayment (including postage) on a particular account are available upon customer request.”
delivery promise: 3-5 days
“Postage options include First Class (3-5 day delivery nationwide)”
delivery promise: 5-15 days
“Marketing Mail (5-15 day delivery nationwide)”
Quoted verbatim from the company’s own published policy (source page); complaint counts are census classifications. As of 2026-09-17.
Policy-page monitoring
We monitor this company’s published policy page for changes. No changes have been detected since we started watching on 2026-09-01.
Automated change detection on the company’s own published policy page — a record of when the page changed, not a judgement on what changed.
Measured reply time: across 46 negative reviews that received a public reply, the median wait was 0.7 days — the company profile reports an average of 2 days. The two are measured differently: ours counts only replies we captured to negative reviews.
Reply quality: of 46 company replies to negative reviews analysed, 33% engaged with the specific problem and 59% were generic templates.
45% of its 214 recent 5★ reviews came from accounts that had written only that one review when we captured it (the median across companies is about 39%). A high share is a reason to look closer, not evidence of fake reviews.
Sector benchmark: not as described makes up 29% of this company’s complaints vs a 17% median across 100 ranked companies in its sector.
Review velocity: 206 of this company’s 3,306 Trustpilot reviews (6%) were written in the last 12 months.
What are the most common complaints about Modern Postcard?
Not as described
18 reports · 29% of complaintsrising since 2023-01“There was about 30% that had nothing to do with who the list was supposed to go to.”
“the images are not inthe order I had originally designed.”
The company replied on 2025-05-30: “Thank you for your feedback. We’re sorry your experience wasn’t better. A team member will be reaching out shortly to learn more and see how we can help.”
Our classifier read this reply as a template response.
“The postal damage was awful.”
The company replied on 2025-03-31: “We’re really sorry to hear about your experience. We take your feedback seriously, and a representative will be reaching out to you as soon as possible.”
Our classifier read this reply as a template response.
Support unhelpful
12 reports · 19% of complaintsfalling“What we received was 110 cards and envelopes.”
“Very shoddy service”
The company replied on 2023-10-05: “Thank you for providing your feedback. Although, we are a bit perplexed as to your comments. We pride ourselves on excellent customer service with prompt communication from everyone here at Modern…”
Our classifier read this reply as a deflection.
“Charges were unclear.”
Other
10 reports · 16% of complaintsfalling“I got zero leads so it was a complete failure.”
The company replied on 2026-04-15: “We hear your feedback and take it seriously. Someone from our team will contact you shortly to assist.”
Our classifier read this reply as a template response.
“over 300 postcards have been returned of which is lost money on postage”
The company replied on 2021-04-26: “Christina, thank you for giving us feedback on your order with us. While we are thrilled you were happy with the print quality of your postcards, we are sorry to hear that your mailers did not…”
Our classifier read this reply as a template response.
“A 5+ day lead time is too slow.”
The company replied on 2019-05-22: “Thank you for providing your feedback, Branden. We've passed this along to our sales team, and a representative will follow up with you shortly to discuss your experience and see how we can help. We…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
Overcharging
10 reports · 16% of complaintsrising since 2023-01“cost me $200 additional dollars just to convert the file to a JPG”
The company replied on 2025-10-14: “We’re so sorry to hear about your experience—not what we aim for at all. A team member will be reaching out shortly to make things right. We truly appreciate your patience and the chance to resolve…”
Our classifier read this reply as a template response.
“she never responded to my email”
“Wrong envelopes sent.”
The company replied on 2023-01-03: “Thank you for providing your feedback. We've passed this along to our sales team, and a representative has left a voicemail with you to discuss your experience and see if there is anything else we…”
Our classifier read this reply as a template response.
Faulty product
7 reports · 11% of complaintsfalling“Poor printing quality and service”
The company replied on 2019-01-09: “Thank you for your important feedback, Jerome. We’ve passed this along to our team to remedy this and provide a better experience for you in the future. We want to make sure it's an excellent…”
Our classifier read this reply as a template response.
“Wrong envelopes sent.”
The company replied on 2023-01-03: “Thank you for providing your feedback. We've passed this along to our sales team, and a representative has left a voicemail with you to discuss your experience and see if there is anything else we…”
Our classifier read this reply as a template response.
“this type the business cards were too dark”
Delivery failed
6 reports · 10% of complaintsrising since 2023-01“none of whom received the postcard.”
“It was mailed to every door in five mile radius”
“What we received was 110 cards and envelopes.”
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-09-05.