Builders Risk: most-reported complaints
Automated analysis of 178 public Trustpilot reviews published 2018-11-15 to 2026-09-17. TrustScore 4.9 from 727 total reviews — see the Trustpilot page. Quick answer: is Builders Risk legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report that support is unhelpful, accounting for 55% of the 11 identified complaints. Billing errors are the second most common issue, cited in 27% of the complaints. These findings are based on an analysis of 178 reviews. A trend cannot be established yet due to the limited number of reviews.
How to reach Builders Risk
These are the contact details Builders Risk publishes on its Trustpilot profile, as of our last check on 2026-09-24 — phone (877) 960-0221, email [email protected], address 363 N Sam Houston Pkwy Suite 110, Houston, 77060, US.
The company claimed its Trustpilot profile on 2018-10-15 and uses Trustpilot’s paid features. Trustpilot ranks it 20 of 117 in Insurance Agency. We last checked this profile on 2026-09-24 and found 0 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
TrustScore over time
4.9 → 4.9 across 3 census measurements since 2026-08-17. Our own record, independent of Trustpilot’s display.
What their policy promises
support availability: 15 min
“Set up a 15 min. Appt. with a PRO (Highly Recommended)”
support availability: 15 min
“Set up a 15 min. Appt. with a PRO (Highly Recommended)”
support availability: email or phone
“Ask me about Auto/Home Insurance”
support availability: email or phone
“Ask me about Auto/Home Insurance”
Quoted verbatim from the company’s own published policy (source page); complaint counts are census classifications. As of 2026-09-17.
Policy-page monitoring
We monitor this company’s published policy page for changes. No changes have been detected since we started watching on 2026-09-01.
Automated change detection on the company’s own published policy page — a record of when the page changed, not a judgement on what changed.
69% of its 156 recent 5★ reviews came from accounts that had written only that one review when we captured it (the median across companies is about 39%). A high share is a reason to look closer, not evidence of fake reviews.
Sector benchmark: support unhelpful makes up 54% of this company’s complaints vs a 28% median across 148 ranked companies in its sector.
Review velocity: 148 of this company’s 727 Trustpilot reviews (20%) were written in the last 12 months.
Not enough reviews to establish a trend.
What are the most common complaints about Builders Risk?
Support unhelpful
6 reports · 54% of complaints“Agents actually lied about certain issues I raised”
The company replied on 2020-01-03: “Hello Sharon! Thanks for reporting this inconvenient to us, we appreciate it. If you wish to get in touch with us again, you can call us to 312 8801519. We are always happy to serve you, Happy New…”
Our classifier read this reply as a template response.
“Multiple email/calls unanswered and requiring multiple follow up”
“every day for 3 days I was told to expect underwriter approval”
The company replied on 2021-02-03: “Hello Michael thanks for choosing BuildersRisk for your insurance needs, please give us a call to 773 417 0910 and we will take a look into your application, we're sorry for the inconvenience and…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
Billing errors
3 reports · 27% of complaints“Agents actually lied about certain issues I raised”
The company replied on 2020-01-03: “Hello Sharon! Thanks for reporting this inconvenient to us, we appreciate it. If you wish to get in touch with us again, you can call us to 312 8801519. We are always happy to serve you, Happy New…”
Our classifier read this reply as a template response.
“They also wanted to charge for NSF when there was money in the account”
“clean up mistakes and errors on quotes”
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-09-20.