Light Renewables: most-reported complaints
Automated analysis of 160 public Trustpilot reviews published 2023-08-29 to 2026-08-09. TrustScore 4.9 from 241 total reviews — see the Trustpilot page. Quick answer: is Light Renewables legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report that customer support is unhelpful, accounting for all four identified complaints out of 160 reviews analyzed. One specific example cited involves a system breaking down for the third time within six months. No clear trend can be established for this issue due to the low volume of reviews.
How to reach Light Renewables
These are the contact details Light Renewables publishes on its Trustpilot profile, as of our last check on 2026-09-24 — phone 03301330204, email [email protected], address Unit 6 Cuxton Road, Maidstone, ME15 9YF, GB.
The company claimed its Trustpilot profile on 2022-08-09 and uses Trustpilot’s paid features. Trustpilot ranks it 9 of 49 in Solar Energy Company. We last checked this profile on 2026-09-24 and found 1 new review. These are facts Trustpilot publishes about the profile, as of our last harvest.
Forum footprint: 6 MoneySavingExpert forum discussions mention this company (browse). Roughly 0 of the top, relevance-sorted search results were posted in the last 90 days — an approximate figure by construction, not a true recency count. Recent thread titles: “Solar install”, “solar quotes...any thoughts?”, “Help on Solar Panels Quote”.
Elsewhere: 4.8★ on Google (0 reviews)
TrustScore over time
4.9 → 4.9 across 10 census measurements since 2026-08-12. Our own record, independent of Trustpilot’s display.
Reply behaviour over time
Solid: % of negative reviews replied to. Dashed: typical days to reply. Both as reported on this company’s Trustpilot profile, recorded whenever our census re-checked it and a figure had changed — the gaps between points are not equal: 2026-08-12 (0%, 0.0d) · 2026-08-15 (0%, 0.0d) · 2026-08-18 (0%, 0.0d) · 2026-08-28 (0%, 0.0d) · 2026-08-31 (0%, 0.0d) · 2026-09-06 (0%, 0.0d) · 2026-09-09 (0%, 0.0d) · 2026-09-16 (0%, 0.0d) · 2026-09-21 (0%, 0.0d) · 2026-09-24 (0%, 0.0d).
Review provenance: 50 company-invited reviews in the recent window average 4.92★, while 118 organic (uninvited) reviews average 4.95★.
17% of its 168 recent 5★ reviews came from accounts that had written only that one review when we captured it (the median across companies is about 39%). A high share is a reason to look closer, not evidence of fake reviews.
Sector benchmark: support unhelpful makes up 100% of this company’s complaints vs a 29% median across 111 ranked companies in its sector.
Review velocity: 108 of this company’s 241 Trustpilot reviews (45%) were written in the last 12 months.
Not enough reviews to establish a trend.
What are the most common complaints about Light Renewables?
Support unhelpful
4 reports · 100% of complaints“My system has broken down for the third time in 6 months”
1 reader marked this review helpful on Trustpilot.
“disappointing and stressful”
“Many missed appointments. And, after that, refusal to come on site unless they were already in the area.”
Compare Light Renewables with…
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-08-12.