Smallpdf: most-reported complaints
Automated analysis of 337 public Trustpilot reviews published 2019-09-11 to 2026-09-26. TrustScore 4.7 from 5,094 total reviews — see the Trustpilot page. Quick answer: is Smallpdf legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report issues with subscription management, with 167 complaints citing difficulties in cancelling services after payment. Additionally, 122 reviewers stated that refunds were refused, particularly regarding automatic charges for annual subscriptions. Support-related problems were also common, as 55 users found assistance unhelpful and 31 reported being unable to reach support teams.
How to reach Smallpdf
These are the contact details Smallpdf publishes on its Trustpilot profile, as of our last check on 2026-09-27 — it publishes no phone number there, email [email protected], address Steintrasse 21, Zürich, 8003, CH.
Trustpilot lists this business as no longer collecting reviews. New reviews are not currently being gathered for its profile. See the Trustpilot page for the current status.
The company claimed its Trustpilot profile on 2021-11-12. We last checked this profile on 2026-09-27 and found 237 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
Severity: 35% of this company’s 235 graded complaints were classified as severe (money lost, an essential service cut off, or a problem unresolved for months). See the harm index.
1★ share of negative reviews over time
Share of 1–3★ Trustpilot reviews that were 1★
In May 2025, 100% of 12 one-to-three-star reviews were 1★; in June 2026, 90% of 10.
Counted from May 2025 onward — the period for which our capture of 1★, 2★ and 3★ reviews is complete for all three. Months with fewer than 10 such reviews are omitted.
Reviewers here waited a median of 1.8 days between the experience and publishing their negative review (235 reviews record both dates).
77% of its 94 recent 5★ reviews came from accounts that had written only that one review when we captured it (the median across companies is about 39%). A high share is a reason to look closer, not evidence of fake reviews.
Review velocity: 3,419 of this company’s 5,094 Trustpilot reviews (67%) were written in the last 12 months.
What are the most common complaints about Smallpdf?
Subscription trap
167 reports · 71% of complaintsrising since 2025-11“They accept your money through PayPal, but ignore your cancellation through the very same platform”
6 readers marked this review helpful on Trustpilot.
“they automatically charged me for a full year’s subscription”
6 readers marked this review helpful on Trustpilot.
“Charged me $22 AUD despite cancelling trial within the free period.”
6 readers marked this review helpful on Trustpilot.
Refund refused
122 reports · 52% of complaintsrising since 2025-11“they automatically charged me for a full year’s subscription”
6 readers marked this review helpful on Trustpilot.
“Charged me $22 AUD despite cancelling trial within the free period.”
6 readers marked this review helpful on Trustpilot.
“this company will not remind you of your trial running out and will refuse to refund you”
6 readers marked this review helpful on Trustpilot.
Support unhelpful
55 reports · 23% of complaintsrising since 2025-11“They accept your money through PayPal, but ignore your cancellation through the very same platform”
6 readers marked this review helpful on Trustpilot.
“They will charge you a lot , while you could not use their software and will not accept give you a refund”
5 readers marked this review helpful on Trustpilot.
“I was charged $108 for a full year of Pro — without a clear warning or email notification”
5 readers marked this review helpful on Trustpilot.
Support unreachable
31 reports · 13% of complaintssteady“they are trying to take £81 from my bank account without the trial period hardly starting!!!”
4 readers marked this review helpful on Trustpilot.
“I was charged $108 for a SmallPDF subscription renewal that I did not authorize.”
4 readers marked this review helpful on Trustpilot.
“I was charged CA$144 for an annual subscription after a free trial, which I did not intend to continue. I cancelled the subscription immediately and have not used the service at all.”
3 readers marked this review helpful on Trustpilot.
Overcharging
31 reports · 13% of complaintsfalling“Charged me $22 AUD despite cancelling trial within the free period.”
6 readers marked this review helpful on Trustpilot.
“I have raised a refund with the appropriate channels which has been rejected”
4 readers marked this review helpful on Trustpilot.
“their customer service is an absolute joke and very rude”
4 readers marked this review helpful on Trustpilot.
Billing errors
27 reports · 12% of complaintssteady“Charged for an annual subscription on my deceased mother account”
5 readers marked this review helpful on Trustpilot.
“keep charging me even though I cancel before the free trial ended”
4 readers marked this review helpful on Trustpilot.
“Despite NOT purchasing a subscription, this company charged my PayPal account 3x.”
4 readers marked this review helpful on Trustpilot.
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-09-27.