London Womens Clinic: most-reported complaints
- Complaints in recent reviews
- 24% of 100 recent reviews analysed
- Most-reported issue
- Support unhelpful 58% of complaints
- Company replies
- 100% of negative reviews, typically within 28 days
- TrustScore
- 3.9 from 132 total reviews
- Review window analysed
- 2024-02-21 to 2026-09-22 100 reviews
- Sector
- Other sectors
Automated analysis of 100 public Trustpilot reviews published 2024-02-21 to 2026-09-22. TrustScore 3.9 from 132 total reviews — see the Trustpilot page. Quick answer: is London Womens Clinic legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report that support is unhelpful, with 14 out of 24 identified complaints citing issues such as missed calls and incorrect appointment times. Other frequent concerns include a lack of clear explanations and rushed interactions, accounting for 6 reports, as well as poor core service quality and treatment, mentioned in 5 reports. Additionally, 3 reviewers stated that the service was not as described, specifically noting inadequate advice regarding procedures.
Trustpilot lists this business as no longer collecting reviews. New reviews are not currently being gathered for its profile. See the Trustpilot page for the current status.
Not enough reviews to establish a trend.
What are the most common complaints about London Womens Clinic?
| Issue | Share | Count | Trend | By month |
|---|---|---|---|---|
| Support unhelpful | 58% | 14 | ||
| Other | 25% | 6 | ||
| Poor core service | 21% | 5 | ||
| Not as described | 12% | 3 | ||
| Overcharging | 8% | 2 |
Support unhelpful
14 reports · 58% of complaints“No call came - and still hasn’t. Furthermore, the appointment time received via email is incorrect”
The company replied on 2026-04-01: “Thank you for taking the time to leave a review. We're sorry to hear your experience did not meet your expectations, and we understand how important confidentiality and reliability are when accessing…”
Our classifier read this reply as a deflection.
1 reader marked this review helpful on Trustpilot.
“they clearly told the lovely consultant who did my appointment the wrong information”
The company replied on 2026-04-01: “Thank you for taking the time to share this. We're pleased your consultant provided a professional and caring appointment, and we'll make sure she receives your feedback. The points you've raised…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
1 reader marked this review helpful on Trustpilot.
“I paid £570 upfront for tests at London Women’s Clinic and was later told I needed NHS clearance to proceed”
The company replied on 2025-08-26: “Thank you for sharing your concerns. We attempted to reach out to you on multiple occasions to discuss and resolve the issues you raised. However, you expressed a desire for us to cease contact. We…”
Our classifier read this reply as a deflection.
Other
6 reports · 25% of complaints“No one explained anything, I was rushed in and told one embryo was going to be transferred but it wasn't at the correct stage”
The company replied on 2026-01-05: “Dear Spence, Thank you for taking the time to share your experience. We are truly sorry to hear that your recent treatment fell short of the compassionate and supportive care we strive to provide. We…”
Our classifier read this reply as a substantive response.
2 readers marked this review helpful on Trustpilot.
“Their embryo guarantee is worthless.”
The company replied on 2026-10-01: “Thank you for taking the time to share your feedback. We’re sorry to hear that you were left feeling disappointed and frustrated following your treatment. We take concerns around treatment…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
1 reader marked this review helpful on Trustpilot.
“there have been serious deficiencies on the administrative side of the Clinic, with frequent mistakes and corrections needed.”
The company replied on 2026-04-01: “Thank you for taking the time to leave a review. It's great to hear our medical staff have provided a high standard of care throughout your treatment. We acknowledge your concerns regarding the…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
1 reader marked this review helpful on Trustpilot.
Poor core service
5 reports · 21% of complaints“The communication was terrible and the way I was treated was horrible”
The company replied on 2026-08-18: “Thank you for taking the time to share your experience. We are genuinely sorry to read how distressing you found your treatment journey with us. We appreciate that undergoing an egg-freezing cycle…”
Our classifier read this reply as a substantive response.
1 reader marked this review helpful on Trustpilot.
“they clearly told the lovely consultant who did my appointment the wrong information”
The company replied on 2026-04-01: “Thank you for taking the time to share this. We're pleased your consultant provided a professional and caring appointment, and we'll make sure she receives your feedback. The points you've raised…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
1 reader marked this review helpful on Trustpilot.
“Despite undergoing embryo transfer twice at their facility, both attempts were unsuccessful. The clinic showed little concern”
The company replied on 2024-05-13: “Dear TT, We appreciate you taking the time to share your thoughts with us. We are deeply sorry to hear of your experience, as this is not reflective of the level of care and support, we aim to…”
Our classifier read this reply as a substantive response.
Not as described
3 reports · 12% of complaints“They gave her terrible advice on having the procedure done o.”
The company replied on 2024-08-12: “Dear Stephen, We are truly sorry to hear of your fiancées experience with us. Please know that this is not the level of care we pride ourselves in providing our patients. Advice for medication and…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
“I am furious at how much money we spent on an inferior service.”
The company replied on 2024-07-22: “We appreciate you taking the time to share your thoughts with us. We are deeply sorry to hear of your experience, as this is not reflective of the level of care and support, we aim to provide. We are…”
Our classifier read this reply as a template response.
“I was not giving a full treatment for what I paid and I was disappointed.”
The company replied on 2024-08-20: “Dear Ebere, Thank you for your time on the call and agreeing to return to the clinic for a follow up consultation As discussed during our call we mentioned that outcome of fertility investigations is…”
Our classifier read this reply as a deflection.
Overcharging
2 reports · 8% of complaints“Egg storage fees were hiked without any notice”
The company replied on 2024-09-09: “Dear Joannes, We appreciate you taking the time to share your thoughts with us. We are sorry to hear you felt stressed by our change in costs. We pride ourselves in a patient centred approach as we…”
Our classifier read this reply as a deflection.
“I am furious at how much money we spent on an inferior service.”
The company replied on 2024-07-22: “We appreciate you taking the time to share your thoughts with us. We are deeply sorry to hear of your experience, as this is not reflective of the level of care and support, we aim to provide. We are…”
Our classifier read this reply as a template response.
How to reach London Womens Clinic
These are the contact details London Womens Clinic publishes on its Trustpilot profile, as of our last check on 2026-11-10 — phone 020 7563 4309, address Harley Street 113-115, London, W1G 6AP, GB.
The company claimed its Trustpilot profile on 2021-09-14, uses Trustpilot’s paid features, and last replied to a negative review on 2026-10-01. We last checked this profile on 2026-11-10 and found 0 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
Forum footprint: 0 MoneySavingExpert forum discussions mention this company (browse). Roughly 0 of the top, relevance-sorted search results were posted in the last 90 days — an approximate figure by construction, not a true recency count.
Elsewhere: 4★ on Google (292 reviews, as of November 2026)
Severity: 38% of this company’s 24 graded complaints were classified as severe (money lost, an essential service cut off, or a problem unresolved for months). See the harm index.
What their policy promises
complaint process: within 2 working days
“They will normally contact you within 2 working days to say they’ve received your concern and explain what happens next.”
complaint process: within 21 working days
“We aim to finish this investigation within 21 working days. If it’s going to take longer (because it’s complex or needs input from others), we will write and let you know and agree a new timeframe.”
complaint process: within 21 working days
“You will receive a written response to the appeal, usually within 21 working days, telling you whether the original decision stands, has changed, or has been partly upheld.”
Quoted verbatim from the company’s own published policy (source page); complaint counts are census classifications. As of 2026-11-01.
Policy-page monitoring
We monitor this company’s published policy page. No change to the policy text has been detected since we started watching on 2026-10-19.
Automated change detection on the company’s own published policy page. A change is listed only when a term, price, time limit, right or contact route in the policy text changed; other edits are counted, not listed.
Reply quality: of 23 company replies to negative reviews analysed, 65% engaged with the specific problem and 9% were generic templates.
Review provenance: 63 company-invited reviews in the recent window average 4.49★, while 38 organic (uninvited) reviews average 3.26★.
46% of its 68 recent 5★ reviews came from accounts that had written only that one review when we captured it (the median across companies is about 39%). A high share is a reason to look closer, not evidence of fake reviews.
Sector benchmark: support unhelpful makes up 58% of this company’s complaints vs a 28% median across 384 ranked companies in its sector.
Review velocity: 23 of this company’s 132 Trustpilot reviews (17%) were written in the last 12 months.
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See all companies by issue: Support unhelpful · Poor core service · Not as described · Overcharging · Sector table: Other sectors in the UK
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-10-02.