Euro Car Parks: most-reported complaints
Automated analysis of 147 public Trustpilot reviews published 2026-06-30 to 2026-09-26. TrustScore 1 from 3,266 total reviews — see the Trustpilot page. Quick answer: is Euro Car Parks legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report billing errors, which accounted for 41% of the 142 complaints identified in the analysis period. Support issues were also frequent, with 21% of complaints citing unreachable customer service and 13% describing support as unhelpful. The remaining 28% of complaints fell under other categories. Trends indicate that billing errors and support-related complaints are rising, while other complaints are falling.
How to reach Euro Car Parks
These are the contact details Euro Car Parks publishes on its Trustpilot profile, as of our last check on 2026-09-27 — it publishes no phone number there, address Dorset Square 30, London, NW1 6QJ, GB.
Trustpilot lists this business as no longer collecting reviews. New reviews are not currently being gathered for its profile. See the Trustpilot page for the current status.
The company has not claimed its Trustpilot profile. We last checked this profile on 2026-09-27 and found 9 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
Forum footprint: 1,983 MoneySavingExpert forum discussions mention this company (browse). Roughly 4 of the top, relevance-sorted search results were posted in the last 90 days — an approximate figure by construction, not a true recency count. Recent thread titles: “POPLA Appeal - Euro Car Parks Church Farm, Stockton Heath (Warrington)”, “POPLA appeal rejected - Hilton hotel T2 - Euro Car Parks”, “Euro Car Parks PCN, Puregym car park - appeal rejected but fine reduced”.
Elsewhere: 2.6★ on Google (499 reviews) — a 1.6-star gap between its Trustpilot and Google scores.
TrustScore over time
1.0 → 1.0 across 10 census measurements since 2026-08-31. Our own record, independent of Trustpilot’s display.
Reply behaviour over time
Solid: % of negative reviews replied to. Dashed: typical days to reply. Both as reported on this company’s Trustpilot profile, recorded whenever our census re-checked it and a figure had changed — the gaps between points are not equal: 2026-08-31 (0%, 0.0d) · 2026-09-03 (0%, 0.0d) · 2026-09-06 (0%, 0.0d) · 2026-09-09 (0%, 0.0d) · 2026-09-12 (0%, 0.0d) · 2026-09-15 (0%, 0.0d) · 2026-09-18 (0%, 0.0d) · 2026-09-21 (0%, 0.0d) · 2026-09-24 (0%, 0.0d) · 2026-09-27 (0%, 0.0d).
Severity: 29% of this company’s 142 graded complaints were classified as severe (money lost, an essential service cut off, or a problem unresolved for months). See the harm index.
Reviewers here waited a median of 10.8 days between the experience and publishing their negative review (147 reviews record both dates).
What their policy promises
complaint process: within 28 days
“The complaint must be made within 28 days of the incident taking place.”
complaint process: within 14 days
“Once the complaint has been received, we will acknowledge the complaint within 14 days and provide the unique reference code.”
complaint process: within 28 days
“We will respond to complaints within 28 days of receipt.”
complaint process: within 14 days
“In the event that the customer is not satisfied with the handling of the complaint, the complaint can be escalated to the Head of Customer Service who will acknowledge the escalated complaint within 14 days.”
Quoted verbatim from the company’s own published policy (source page); complaint counts are census classifications. As of 2026-08-31.
Policy-page monitoring
We monitor this company’s published policy page for changes. No changes have been detected since we started watching on 2026-09-01.
Automated change detection on the company’s own published policy page — a record of when the page changed, not a judgement on what changed.
Sector benchmark: billing errors makes up 41% of this company’s complaints vs a 14% median across 104 ranked companies in its sector.
Review velocity: 550 of this company’s 3,266 Trustpilot reviews (17%) were written in the last 12 months.
What are the most common complaints about Euro Car Parks?
Billing errors
58 reports · 41% of complaintsrising since 2026-09“the appeal was rejected and fine increased to £100”
3 readers marked this review helpful on Trustpilot.
“you cannot do an appeal online as their website just goes round in circles”
2 readers marked this review helpful on Trustpilot.
“They do not answer the phone you cannot use the internet to get InTouch with them”
2 readers marked this review helpful on Trustpilot.
Other
40 reports · 28% of complaintsfalling“Company exists simply to trap you and fine you.”
1 reader marked this review helpful on Trustpilot.
“Parasitic, exploitative scumbags.”
1 reader marked this review helpful on Trustpilot.
“Anti social system, history will look back and show how these ridiculous parking systems broke part of social fabric.”
1 reader marked this review helpful on Trustpilot.
Support unreachable
30 reports · 21% of complaintsrising since 2026-09“their telephone number is automated for payments only, no customer care whatsoever”
3 readers marked this review helpful on Trustpilot.
“I am simply taken back to the beginning of the form, preventing me from completing the appeal”
3 readers marked this review helpful on Trustpilot.
“you cannot do an appeal online as their website just goes round in circles”
2 readers marked this review helpful on Trustpilot.
Support unhelpful
18 reports · 13% of complaintsrising since 2026-09“They then demanded another £20 from me to close the case.”
1 reader marked this review helpful on Trustpilot.
“My charge had risen to £100 for failure to pay within 14 days, despite explaining I`d been away”
1 reader marked this review helpful on Trustpilot.
“Support emailed back saying they have no access to the booking details, would not be able to get me a receipt”
1 reader marked this review helpful on Trustpilot.
Overcharging
14 reports · 10% of complaintssteady“I checked my bank and no payment had gone out , but I specifically remember it saying saying is paid on the machine”
2 readers marked this review helpful on Trustpilot.
“I am getting a ccj for a fine on car i have never driver or owned”
2 readers marked this review helpful on Trustpilot.
“Despite paying to park two weeks later I received a parking charge notice in the post”
2 readers marked this review helpful on Trustpilot.
Account/app problems
10 reports · 7% of complaintsrising since 2026-09“their telephone number is automated for payments only, no customer care whatsoever”
3 readers marked this review helpful on Trustpilot.
“I am simply taken back to the beginning of the form, preventing me from completing the appeal”
3 readers marked this review helpful on Trustpilot.
“the site keeps going around in a circle, no way to access the form”
2 readers marked this review helpful on Trustpilot.
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-09-27.