Scrum.org: most-reported complaints
Automated analysis of 671 public Trustpilot reviews published 2019-05-29 to 2026-09-23. TrustScore 4.9 from 31,332 total reviews — see the Trustpilot page. Quick answer: is Scrum.org legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report issues categorized as 'Other,' accounting for 55% of the 112 complaints identified in 671 reviews, with this trend falling over the period. The second most common complaint is that services were not as described, representing 28% of issues and showing a rising trend. A smaller portion of reviewers cited unhelpful support (7%) and poor core service quality (4%), both of which are currently rising or flat respectively.
How to reach Scrum.org
These are the contact details Scrum.org publishes on its Trustpilot profile, as of our last check on 2026-09-23 — it publishes no phone number there, email [email protected], address 131 Middlesex Turnpike, Burlington, 01803, US.
The company claimed its Trustpilot profile on 2018-12-14, uses Trustpilot’s paid features, uses Trustpilot’s AI-assisted replies, and last replied to a negative review on 2026-09-08. Trustpilot ranks it 3 of 128 in Educational Institution. We last checked this profile on 2026-09-23 and found 40 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
TrustScore over time
4.9 → 4.9 across 12 census measurements since 2026-08-17. Our own record, independent of Trustpilot’s display.
Reply behaviour over time
Solid: % of negative reviews replied to. Dashed: typical days to reply. Both as reported on this company’s Trustpilot profile, recorded whenever our census re-checked it and a figure had changed — the gaps between points are not equal: 2026-08-20 (100%, 0.0d) · 2026-08-24 (100%, 0.0d) · 2026-08-27 (100%, 0.0d) · 2026-09-01 (100%, 0.0d) · 2026-09-04 (100%, 0.0d) · 2026-09-07 (100%, 0.0d) · 2026-09-11 (100%, 0.0d) · 2026-09-14 (100%, 0.0d) · 2026-09-17 (100%, 0.0d) · 2026-09-20 (100%, 0.0d) · 2026-09-23 (100%, 0.0d).
Severity: 1% of this company’s 112 graded complaints were classified as severe (money lost, an essential service cut off, or a problem unresolved for months). See the harm index.
Reviewers here waited a median of 3.9 days between the experience and publishing their negative review (158 reviews record both dates).
Measured reply time: across 272 negative reviews that received a public reply, the median wait was 0.2 days — the company profile reports an average of under a day.
Reply quality: of 272 company replies to negative reviews analysed, 27% engaged with the specific problem and 27% were generic templates.
74% of its 356 recent 5★ reviews came from accounts that had written only that one review when we captured it (the median across companies is about 39%). A high share is a reason to look closer, not evidence of fake reviews.
Sector benchmark: other makes up 55% of this company’s complaints vs a 22% median across 249 ranked companies in its sector.
Review velocity: 2,764 of this company’s 31,332 Trustpilot reviews (9%) were written in the last 12 months.
What are the most common complaints about Scrum.org?
Other
62 reports · 55% of complaintsfalling“Very poor cash grab. Another PM accreditation at just trying to cash grab by giving you half the information”
The company replied on 2022-07-11: “We are not confident that this is a real review, but looking into it. What we do know is that our certification tests have approximately an 80% passing rate, we offer dozens of free resources as well…”
Our classifier read this reply as a deflection.
2 readers marked this review helpful on Trustpilot.
“they think if a student is failed 1-2 times, then he will take the classes , then the test, so just making the money.”
The company replied on 2020-06-06: “I am sorry that you feel that way Manvir. More than 320,000 people from around the globe have taken and passed the PSM I certification with approximately an 80% pass rate. We provide hundreds of free…”
Our classifier read this reply as a deflection.
1 reader marked this review helpful on Trustpilot.
“This review is regarding PSM II class.There was no new content from PSM 1, I consider this was a huge waste of my time”
The company replied on 2023-04-18: “Thank you for your feedback on the PSM II class Felix. This class is quite different from the PSM class both in what is learned and how it is taught. The PSM class focuses on a deep understanding…”
Our classifier read this reply as a deflection.
1 reader marked this review helpful on Trustpilot.
Not as described
31 reports · 28% of complaintsrising since 2024-07“I think the class was unstructured and unorganized. There were lots of talks but little to the point.”
The company replied on 2024-04-08: “We apologize for the experience. We're contacting John for more details and will be in touch with you soon.”
Our classifier read this reply as a substantive response.
It promised: to make contact.
1 reader marked this review helpful on Trustpilot.
“The training was poor, there were technical issues throughout.”
The company replied on 2023-03-10: “Hi McKinley, thank you for the honest and direct feedback. We have not heard similar feedback to this from the class however are taking it very seriously and will have someone reach out to you…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
1 reader marked this review helpful on Trustpilot.
“I feel the course didn't cover enough scenarios that are related to the exam.”
The company replied on 2021-10-19: “Thank you for your feedback on the PSM II class that you attended in February of 2021, Jon. I see that you have not yet attempted the certification test as of October 2021 and I am sure your trainer…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
1 reader marked this review helpful on Trustpilot.
Support unhelpful
8 reports · 7% of complaintsrising since 2024-07“their customer support is very condescending.”
The company replied on 2023-04-07: “Thank you for your feedback Benjamin. I see that you have passed the test with a relatively high score after receiving feedback about the various areas of the Scrum Guide that you did not seem to…”
Our classifier read this reply as a deflection.
1 reader marked this review helpful on Trustpilot.
“The admins were not polite nor professional when it comes to customer support.”
The company replied on 2023-07-21: “We are sorry to read about your experience and would like to help and understand more. Please reach out to us [email protected] so that we can greater assists you. I see that you have taken multiple…”
Our classifier read this reply as a template response.
“poor explanations / avoiding questions no real life examples/questions/topics addressed”
The company replied on 2021-10-18: “Thank you for your feedback. Our classes are filled with real world examples and activities to help you learn while doing.”
Our classifier read this reply as a deflection.
Poor core service
5 reports · 4% of complaintssteady“I for sure don't feel well prepared for the PO exam”
The company replied on 2023-09-08: “Thank you for your feedback on the PSPO class. We will share it with your Trainer. The PSPO class aims to help you in the workplace, well beyond the exam. It has a strong combination of instruction…”
Our classifier read this reply as a deflection.
“The coach did not engage in classes”
The company replied on 2023-06-29: “Thank you for your feedback Aleksandra. We will investigate further with the trainer, although I see this class was over a year ago, so may be a little difficult.”
Our classifier read this reply as a substantive response.
It promised: to escalate.
“no relevant examples, fast track the entire course and no examples for the exam.”
The company replied on 2022-05-10: “Thank you for your feedback and we will look into this instance and investigate further as we have very good feedback on this trainer.”
Our classifier read this reply as a template response.
Overcharging
2 reports · 2% of complaintsfalling“course is definitely overpriced being close to 40K (Rupees)”
The company replied on 2021-04-20: “Thank you for your feedback on the APS course. We have taught many of these classes for your company just like this one with very positive results and feedback. I am not sure if your experience was…”
Our classifier read this reply as a deflection.
“£1000 is extremely overpriced if you ask me”
The company replied on 2021-04-09: “Thank you for your feedback on the PSM class. We are sorry that you felt like the class didn't meet your expectations. We have had extremely good feedback on the class and will look to continue to…”
Our classifier read this reply as a template response.
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-09-23.