transfergo.com: most-reported complaints
Automated analysis of 291 public Trustpilot reviews published 2026-04-10 to 2026-09-23. TrustScore 4.6 from 38,702 total reviews — see the Trustpilot page. Quick answer: is transfergo.com legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report issues with account and app problems, which accounted for 26% of the 51 complaints identified. Support-related concerns were also frequent, with 26% of complaints citing unhelpful service and 22% noting that support was unreachable. Billing errors were reported in 22% of the complaints. The trend for account issues remained flat, while reports of unhelpful and unreachable support were rising.
How to reach transfergo.com
These are the contact details transfergo.com publishes on its Trustpilot profile, as of our last check on 2026-09-23 — it publishes no phone number there, email [email protected].
The company claimed its Trustpilot profile on 2014-05-09, uses Trustpilot’s paid features, and last replied to a negative review on 2026-09-21. Trustpilot ranks it 28 of 46 in Money Transfer Service. We last checked this profile on 2026-09-23 and found 6 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
Forum footprint: 1 MoneySavingExpert forum discussions mention this company (browse). Roughly 0 of the top, relevance-sorted search results were posted in the last 90 days — an approximate figure by construction, not a true recency count. Recent thread titles: “TransferGo.com”.
Elsewhere: 4.9★ App Store (9,268)
TrustScore over time
4.6 → 4.6 across 15 census measurements since 2026-08-12. Our own record, independent of Trustpilot’s display.
Reply behaviour over time
Solid: % of negative reviews replied to. Dashed: typical days to reply. Both as reported on this company’s Trustpilot profile, recorded whenever our census re-checked it and a figure had changed — the gaps between points are not equal: 2026-08-12 (99%, 1.8d) · 2026-08-15 (99%, 1.8d) · 2026-08-18 (99%, 1.8d) · 2026-08-21 (98%, 1.8d) · 2026-08-24 (99%, 1.8d) · 2026-08-27 (99%, 1.7d) · 2026-09-01 (99%, 1.8d) · 2026-09-04 (99%, 1.8d) · 2026-09-07 (99%, 1.8d) · 2026-09-11 (99%, 1.8d) · 2026-09-14 (99%, 1.8d) · 2026-09-17 (99%, 1.8d) · 2026-09-20 (98%, 1.8d) · 2026-09-23 (98%, 1.8d).
Severity: 55% of this company’s 51 graded complaints were classified as severe (money lost, an essential service cut off, or a problem unresolved for months). See the harm index.
1★ share of negative reviews over time
Share of 1–3★ Trustpilot reviews that were 1★
In September 2024, 73% of 11 one-to-three-star reviews were 1★; in August 2026, 100% of 12.
Counted from September 2024 onward — the period for which our capture of 1★, 2★ and 3★ reviews is complete for all three. Months with fewer than 10 such reviews are omitted.
Reviewers here waited a median of 1.0 days between the experience and publishing their negative review (362 reviews record both dates).
Measured reply time: across 550 negative reviews that received a public reply, the median wait was 1.7 days — the company profile reports an average of 2 days.
Reply quality: of 550 company replies to negative reviews analysed, 49% engaged with the specific problem and 31% were generic templates.
Review provenance: 238 company-invited reviews in the recent window average 4.77★, while 37 organic (uninvited) reviews average 2.00★.
59% of its 222 recent 5★ reviews came from accounts that had written only that one review when we captured it (the median across companies is about 39%). A high share is a reason to look closer, not evidence of fake reviews.
Sector benchmark: account/app problems makes up 26% of this company’s complaints vs a 25% median across 100 ranked companies in its sector.
Review velocity: 1,428 of this company’s 38,702 Trustpilot reviews (4%) were written in the last 12 months.
What are the most common complaints about transfergo.com?
Account/app problems
13 reports · 26% of complaintssteady“suddenly close customer profiles and/or accounts/cards, never reopening them”
The company replied on 2026-08-11: “Thank you for taking the time to share your feedback. We take all customer comments seriously and constantly evaluate our processes to ensure we provide a safe, reliable, and smooth experience for…”
Our classifier read this reply as a template response.
1 reader marked this review helpful on Trustpilot.
“They have blocked my funds asking uneccessarily questions”
The company replied on 2026-09-23: “Thank you for bringing this to our attention, and we’re very sorry for the inconvenience while trying to access your funds. To comply with financial regulations and ensure platform security, we…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
“never let me login”
The company replied on 2026-08-26: “We completely understand your concern, but please rest assured that your money is safe. Whenever an account is closed or terminated, any remaining balance is always fully refunded back to you; we…”
Our classifier read this reply as a substantive response.
It promised: refund.
Support unhelpful
13 reports · 26% of complaintsrising since 2026-08“Customer service an agent had provided a false information on delivery completion whilst on account transfer were still in progress”
The company replied on 2026-08-21: “Thank you for sharing your feedback, Ali. We sincerely apologize for the delay with your transfer, the inconvenience caused by missed deadlines, and the conflicting updates you received from our…”
Our classifier read this reply as a substantive response.
It promised: to escalate.
1 reader marked this review helpful on Trustpilot.
“Now they refuse to process the money, neither towards the receiver, neither refund to the account it came from.”
The company replied on 2026-05-04: “Thank you for providing your details. We have now been able to identify your account and look into what happened. We have contacted you privately via email with a full explanation and confirmation…”
Our classifier read this reply as a substantive response.
It promised: refund.
1 reader marked this review helpful on Trustpilot.
“holding my funds for 6days and they haven’t refused to release it”
The company replied on 2026-08-31: “We sincerely apologize for the stress and delay this situation has caused you. We understand how frustrating it is to wait for your funds when they are urgently needed. As a regulated financial…”
Our classifier read this reply as a substantive response.
It promised: to escalate.
1 reader marked this review helpful on Trustpilot.
Support unreachable
11 reports · 22% of complaintsrising since 2026-08“unresponsive customer service during emergencies.”
1 reader marked this review helpful on Trustpilot.
“suddenly close customer profiles and/or accounts/cards, never reopening them”
The company replied on 2026-08-11: “Thank you for taking the time to share your feedback. We take all customer comments seriously and constantly evaluate our processes to ensure we provide a safe, reliable, and smooth experience for…”
Our classifier read this reply as a template response.
1 reader marked this review helpful on Trustpilot.
“Their customer support is unresponsive and their automated bot is failing.”
The company replied on 2026-05-14: “Thank you for taking the time to share your feedback. We’re truly sorry to hear about your experience and understand how stressful and frustrating it must have been when the transfer did not arrive…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
1 reader marked this review helpful on Trustpilot.
Billing errors
11 reports · 22% of complaintssteady“Now they refuse to process the money, neither towards the receiver, neither refund to the account it came from.”
The company replied on 2026-05-04: “Thank you for providing your details. We have now been able to identify your account and look into what happened. We have contacted you privately via email with a full explanation and confirmation…”
Our classifier read this reply as a substantive response.
It promised: refund.
1 reader marked this review helpful on Trustpilot.
“for almost a month now I have not received my money. I have contacted support several times with no solution.”
The company replied on 2026-09-17: “We are truly sorry for the distress and frustration this situation has caused, especially given the urgency of your funds. Please rest assured that your money is completely safe and is never held…”
Our classifier read this reply as a deflection.
“absalute scammers, took money, asked for extra proofs, proofs provided, accepted”
The company replied on 2026-08-11: “We are deeply sorry for the delay, frustration, and overall negative experience you had with this transfer. While the vast majority of our transfers are completed swiftly, unexpected delays can…”
Our classifier read this reply as a substantive response.
It promised: refund.
Other
10 reports · 20% of complaintsrising since 2026-08“unresponsive customer service during emergencies.”
1 reader marked this review helpful on Trustpilot.
“Customer service an agent had provided a false information on delivery completion whilst on account transfer were still in progress”
The company replied on 2026-08-21: “Thank you for sharing your feedback, Ali. We sincerely apologize for the delay with your transfer, the inconvenience caused by missed deadlines, and the conflicting updates you received from our…”
Our classifier read this reply as a substantive response.
It promised: to escalate.
1 reader marked this review helpful on Trustpilot.
“I am waiting my friend’s transfer already 3 working day!”
The company replied on 2026-08-21: “We’re very sorry for the wait, Mike, and completely understand your frustration. We know that, regardless of the transfer amount, you expect your money to arrive promptly. In this case, the delay was…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
1 reader marked this review helpful on Trustpilot.
Overcharging
4 reports · 8% of complaintsfalling“Post-modern thieves who cost me 94 euros on a 2,000 euro transfer.”
The company replied on 2026-04-28: “We sincerely apologize for the frustration regarding the exchange rate on your recent transfer, Gökhan. We never want our customers to feel they’ve lost out. Our goal is to be as transparent as…”
Our classifier read this reply as a deflection.
1 reader marked this review helpful on Trustpilot.
“Exorbitant hidden fees in international money transfers”
The company replied on 2026-04-20: “We are sincerely sorry for the concern this discrepancy has caused, Faruk. We would like to clarify that TransferGo does not charge hidden fees or apply "double conversions" during our process. Our…”
Our classifier read this reply as a substantive response.
It promised: to escalate.
“incredibly expensive”
The company replied on 2026-07-01: “Thank you for your review, Karolis. We are sorry to hear that you found our services to be incredibly expensive, as we always aim to provide excellent value to our customers. We are constantly…”
Our classifier read this reply as a template response.
Compare transfergo.com with…
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-09-23.