Vecteezy: most-reported complaints
Automated analysis of 537 public Trustpilot reviews published 2025-07-24 to 2026-09-20. TrustScore 4.9 from 41,360 total reviews — see the Trustpilot page. Quick answer: is Vecteezy legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report issues categorized as 'Other,' accounting for 36% of the 50 identified complaints, with examples including allegations of fraud and data extortion. Subscription traps were the next most common concern, cited in 18% of complaints, where users described accidentally triggering paid subscriptions during free trials. Misleading pricing and account or app problems each represented 12% of the complaints, with users citing immediate charges after free trial claims and abrupt account terminations under vague terms.
How to reach Vecteezy
These are the contact details Vecteezy publishes on its Trustpilot profile, as of our last check on 2026-09-23 — phone (888) 473-8050, address 2413 Nashville Rd B13, Bowling Green, 42101, US.
The company claimed its Trustpilot profile on 2020-06-19, uses Trustpilot’s paid features, and last replied to a negative review on 2026-09-17. Trustpilot ranks it 2 of 9 in Photo Agency. We last checked this profile on 2026-09-23 and found 15 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
TrustScore over time
4.9 → 4.9 across 13 census measurements since 2026-08-17. Our own record, independent of Trustpilot’s display.
Reply behaviour over time
Solid: % of negative reviews replied to. Dashed: typical days to reply. Both as reported on this company’s Trustpilot profile, recorded whenever our census re-checked it and a figure had changed — the gaps between points are not equal: 2026-08-17 (94%, 0.9d) · 2026-08-20 (98%, 1.0d) · 2026-08-24 (98%, 1.0d) · 2026-08-27 (98%, 1.0d) · 2026-09-01 (98%, 1.0d) · 2026-09-04 (98%, 1.0d) · 2026-09-07 (98%, 1.0d) · 2026-09-11 (98%, 1.0d) · 2026-09-14 (98%, 1.0d) · 2026-09-17 (96%, 1.0d) · 2026-09-20 (98%, 1.0d) · 2026-09-23 (98%, 1.0d).
Severity: 30% of this company’s 50 graded complaints were classified as severe (money lost, an essential service cut off, or a problem unresolved for months). See the harm index.
1★ share of negative reviews over time
Share of 1–3★ Trustpilot reviews that were 1★
In February 2024, 18% of 11 one-to-three-star reviews were 1★; in March 2026, 50% of 10.
Counted from February 2024 onward — the period for which our capture of 1★, 2★ and 3★ reviews is complete for all three. Months with fewer than 10 such reviews are omitted.
Reviewers here waited a median of 0.8 days between the experience and publishing their negative review (330 reviews record both dates).
Measured reply time: across 363 negative reviews that received a public reply, the median wait was 1.1 days — the company profile reports an average of 1 days.
Reply quality: of 363 company replies to negative reviews analysed, 21% engaged with the specific problem and 63% were generic templates.
87% of its 383 recent 5★ reviews came from accounts that had written only that one review when we captured it (the median across companies is about 39%). A high share is a reason to look closer, not evidence of fake reviews.
Sector benchmark: other makes up 36% of this company’s complaints vs a 22% median across 249 ranked companies in its sector.
Review velocity: 5,219 of this company’s 41,360 Trustpilot reviews (13%) were written in the last 12 months.
What are the most common complaints about Vecteezy?
Other
18 reports · 36% of complaintsfalling“Fraud and extortion of private data.”
The company replied on 2026-05-11: “HI Michal, While we appreciate feedback, this is simply not true. We take our customers' data and privacy very seriously. We have several policies in place that can be viewed on our site at any time.…”
Our classifier read this reply as a deflection.
1 reader marked this review helpful on Trustpilot.
“Scamming is this company's main business”
The company replied on 2025-08-28: “Hello Nasima, Thank you for your review. We have already sent you communication regarding your Contributor account. There are certain behaviors that we do not allow, and we do extensive research on…”
Our classifier read this reply as a deflection.
“They are professionally scamming contributors”
The company replied on 2025-08-28: “Hello Nasima, Thank you for your review. We have already sent you communication regarding your Contributor account. There are certain behaviors that we do not allow, and we do extensive research on…”
Our classifier read this reply as a deflection.
Subscription trap
9 reports · 18% of complaintsfalling“accidentally hit the subscribe button (didn't realize that would negate the 7 day free trial period).”
The company replied on 2026-03-16: “Hi Ben, Thank you for your review. While we understand that you can accidentally download one file, you actually had several downloads after your confirmed your upgrade to Pro. We explained this on…”
Our classifier read this reply as a deflection.
1 reader marked this review helpful on Trustpilot.
“Claim to offer “free trial” and then IMMEDIATELY attempt to charge you for the full balance.”
The company replied on 2026-03-10: “Hello, While we always appreciate hearing from our customers, your claims are simply not true. We offer a free seven-day trial for all customers! This trial is attached to your account, and you are…”
Our classifier read this reply as a deflection.
1 reader marked this review helpful on Trustpilot.
“I remember that I have cancelled the subscription after approximately a month”
The company replied on 2025-12-08: “Hi Dac! I'm sorry to hear of your poor experience, and I'll be happy to help work it out. I checked our system, and it shows your subscription was canceled on December 7th, 2025. So that's why you…”
Our classifier read this reply as a substantive response.
It promised: refund.
Misleading pricing
6 reports · 12% of complaintssteady“Claim to offer “free trial” and then IMMEDIATELY attempt to charge you for the full balance.”
The company replied on 2026-03-10: “Hello, While we always appreciate hearing from our customers, your claims are simply not true. We offer a free seven-day trial for all customers! This trial is attached to your account, and you are…”
Our classifier read this reply as a deflection.
1 reader marked this review helpful on Trustpilot.
“Their website says free but they'll charge you eventually”
The company replied on 2026-04-17: “Hi Lucas, We are sorry to hear you did not experience the intentional free week with our trial! It looks like you may have upgraded preemptively. We also have Free accounts! These are 100% free and…”
Our classifier read this reply as a deflection.
“Says that stock videos are free, but makes you pay a membership”
The company replied on 2026-03-04: “HI Christian, While we appreciate your review, this is not accurate information. Vecteezy offers Free and Pro content for all content types, including videos! If you go to…”
Our classifier read this reply as a deflection.
Account/app problems
6 reports · 12% of complaintsfalling“my account was abruptly terminated under vague terms”
The company replied on 2026-09-17: “Hello Jay, Thank you for taking the time to leave us a review of your experience. We do value all customer and contributor driven feedback. This allows us the opportunity to improve our processes and…”
Our classifier read this reply as a substantive response.
“They're free trial isn't working, nor are any payment methods.”
The company replied on 2026-05-12: “Hi Misty, Thank you for your review. We'd love to help! Your free trial appears to have been successful as of May 9th! If you have any questions you can reach out to our Support team 24/7 using our…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
“the system still blocked me, showing a message that “unusual activity” was detected.”
The company replied on 2025-11-18: “Hi Mariano! Thanks for your feedback and bringing this to our attention. I'm very sorry to hear that you're having an issue downloading Collections. Collection downloads are available for Pro…”
Our classifier read this reply as a substantive response.
Support unhelpful
5 reports · 10% of complaintsrising since 2026-06“all the free "whitout watermark" are corrupt and not useable, the site crashes lot”
The company replied on 2026-06-08: “Hi Stefan, Based on your feedback, we would like to clarify your experience with Vecteezy. We are not able to find any account associated with the details you provided. If you would like assistance…”
Our classifier read this reply as a deflection.
1 reader marked this review helpful on Trustpilot.
“my account was abruptly terminated under vague terms”
The company replied on 2026-09-17: “Hello Jay, Thank you for taking the time to leave us a review of your experience. We do value all customer and contributor driven feedback. This allows us the opportunity to improve our processes and…”
Our classifier read this reply as a substantive response.
“Poor customer service. Would NOT recommend using.”
The company replied on 2026-07-15: “Hi Peter! While we appreciate your feedback, our Support team has communicated with you that you are simply outside the qualifying terms of our Refund Policy. Our Refund Policy can be easily found in…”
Our classifier read this reply as a deflection.
Refund refused
4 reports · 8% of complaintssteady“I remember that I have cancelled the subscription after approximately a month”
The company replied on 2025-12-08: “Hi Dac! I'm sorry to hear of your poor experience, and I'll be happy to help work it out. I checked our system, and it shows your subscription was canceled on December 7th, 2025. So that's why you…”
Our classifier read this reply as a substantive response.
It promised: refund.
“They refused the refund because i had downloaded more than three icon packs”
The company replied on 2026-04-23: “Hi Erdal, Thank you for providing us with this feedback! As our Support team mentioned, due to having over four times the amount of downloads we allow for a refund, your account was no longer…”
Our classifier read this reply as a deflection.
“They took $108 without even sending a reminder if the charges.this site literally sucks with selection.”
The company replied on 2026-02-09: “Hi Oscar, Thank you for your review. It sounds like there may have been a misunderstanding when you signed up for a subscription that this would be a recurring charge. No worries! Our team emailed…”
Our classifier read this reply as a deflection.
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-09-20.