Groupon UK: most-reported complaints
Automated analysis of 134 public Trustpilot reviews published 2026-07-22 to 2026-09-26. TrustScore 3.7 from 31,061 total reviews — see the Trustpilot page. Quick answer: is Groupon UK legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report issues with refunds being refused, which accounted for 40% of the 78 complaints identified. Support-related problems were also frequent, with 28% of complaints citing unhelpful assistance and 23% stating that support was unreachable. Additionally, 20% of complaints involved faulty products, such as counterfeit software or items that failed shortly after purchase.
How to reach Groupon UK
These are the contact details Groupon UK publishes on its Trustpilot profile, as of our last check on 2026-09-27 — it publishes no phone number there, address 11th-12th Floor, 2 Leman Street, London, E1 8FA, GB.
The company claimed its Trustpilot profile on 2014-06-16. Trustpilot ranks it 8 of 9 in Coupon Service. We last checked this profile on 2026-09-27 and found 6 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
Companies House: UK GROUPON LTD (no. 14189306), active, incorporated 2022 (4.2 years); next accounts due 2027-03-31, last accounts filed 2026-03-11. 1 current officer; 2 filings in the last 12 months (13 filings on record). official record — public register facts, not an indicator of wrongdoing; officer changes are routine in many company structures. Live Companies House status as of 2026-09-23.
Forum footprint: 14 MoneySavingExpert forum discussions mention this company (browse). Roughly 0 of the top, relevance-sorted search results were posted in the last 90 days — an approximate figure by construction, not a true recency count. Recent thread titles: “E: 24/08 6pm £30 Groupon UK Voucher”, “E: 10/02 (10am) Win A Mariachi Band For Valentine's Day (Groupon account)”, “Using Foreign Groupon in UK as UK citizen”.
Elsewhere: 2★ on Google (0 reviews)
TrustScore over time
3.7 → 3.7 across 8 census measurements since 2026-08-31. Our own record, independent of Trustpilot’s display.
Reply behaviour over time
Solid: % of negative reviews replied to. Dashed: typical days to reply. Both as reported on this company’s Trustpilot profile, recorded whenever our census re-checked it and a figure had changed — the gaps between points are not equal: 2026-08-31 (0%, 0.0d) · 2026-09-05 (0%, 0.0d) · 2026-09-08 (0%, 0.0d) · 2026-09-11 (0%, 0.0d) · 2026-09-14 (0%, 0.0d) · 2026-09-20 (0%, 0.0d) · 2026-09-23 (0%, 0.0d) · 2026-09-27 (0%, 0.0d).
Severity: 24% of this company’s 78 graded complaints were classified as severe (money lost, an essential service cut off, or a problem unresolved for months). See the harm index.
1★ share of negative reviews over time
Share of 1–3★ Trustpilot reviews that were 1★
In May 2026, 95% of 63 one-to-three-star reviews were 1★; in September 2026, 92% of 26.
Counted from May 2026 onward — the period for which our capture of 1★, 2★ and 3★ reviews is complete for all three. Months with fewer than 10 such reviews are omitted.
Reviewers here waited a median of 2.0 days between the experience and publishing their negative review (625 reviews record both dates).
Measured reply time: across 267 negative reviews that received a public reply, the median wait was 0 days — the company profile reports an average of under a day.
Reply quality: of 267 company replies to negative reviews analysed, 21% engaged with the specific problem and 79% were generic templates.
Review provenance: 71 company-invited reviews in the recent window average 3.77★, while 62 organic (uninvited) reviews average 1.52★.
13% of its 54 recent 5★ reviews came from accounts that had written only that one review when we captured it (the median across companies is about 39%). A high share is a reason to look closer, not evidence of fake reviews.
Sector benchmark: refund refused makes up 40% of this company’s complaints vs a 14% median across 78 ranked companies in its sector.
Review velocity: 1,750 of this company’s 31,061 Trustpilot reviews (6%) were written in the last 12 months.
What are the most common complaints about Groupon UK?
Refund refused
31 reports · 40% of complaintsfalling“merchants to mark vouchers as "Redeemed" days before the actual appointment date without providing any service”
1 reader marked this review helpful on Trustpilot.
“nobody will just put the £31.99 credit back on my account”
1 reader marked this review helpful on Trustpilot.
“they just respond with an email saying they can't give me a refund unless the scammers themselves allow it”
1 reader marked this review helpful on Trustpilot.
Support unhelpful
22 reports · 28% of complaintsrising since 2026-09“merchants to mark vouchers as "Redeemed" days before the actual appointment date without providing any service”
1 reader marked this review helpful on Trustpilot.
“once delivered it is bad game from China. They customer service are a real scammers on top of that.”
“I still have not received anything”
Support unreachable
18 reports · 23% of complaintssteady“can't be redeemed and there is no support”
1 reader marked this review helpful on Trustpilot.
“I looked up a telephone number for Groupon and apparently there isnt one.”
“money went out of the bank to groupons and never received order.no customer sevice at all.”
Faulty product
16 reports · 20% of complaintsfalling“item worked for 2 months before my laptop/microsoft flagged the software for being counterfeit”
“my anti virus software had a meltdown”
“Their merchant sold me fauty goods”
Delivery failed
11 reports · 14% of complaintssteady“I bought 3 watches from you but was sent only 1”
1 reader marked this review helpful on Trustpilot.
“money went out of the bank to groupons and never received order.no customer sevice at all.”
“never got product. Trying to get a refund but I'd have more luck building a snowman in death valley.”
Misleading pricing
10 reports · 13% of complaintsfalling“merchants to mark vouchers as "Redeemed" days before the actual appointment date without providing any service”
1 reader marked this review helpful on Trustpilot.
“What a rip off as they have you, as you have already paid…”
“What they really mean is they are available WITHOUT DINNER fir this price but the fact it states ‘with dinner and breakfast’ implies that the from price DOES include dinner.”
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-09-27.