Meet Margo: most-reported complaints
Automated analysis of 173 public Trustpilot reviews published 2024-07-24 to 2026-09-10. TrustScore 4.9 from 450 total reviews — see the Trustpilot page. Quick answer: is Meet Margo legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report that support is unreachable, with four out of six identified complaints citing an inability to contact brokers or case workers. Additionally, three complaints describe support as unhelpful. No trend can be established for these issues due to the low number of reviews.
How to reach Meet Margo
These are the contact details Meet Margo publishes on its Trustpilot profile, as of our last check on 2026-09-24 — phone +442080905906, email [email protected], address 5 Merchant Square, London, W2 1AY, GB.
The company claimed its Trustpilot profile on 2022-12-08, uses Trustpilot’s paid features, and last replied to a negative review on 2026-05-21. Trustpilot ranks it 54 of 86 in Mortgage Broker. We last checked this profile on 2026-09-24 and found 2 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
Forum footprint: 0 MoneySavingExpert forum discussions mention this company (browse). Roughly 0 of the top, relevance-sorted search results were posted in the last 90 days — an approximate figure by construction, not a true recency count.
Elsewhere: 5★ on Google (0 reviews)
TrustScore over time
4.9 → 4.9 across 9 census measurements since 2026-08-12. Our own record, independent of Trustpilot’s display.
Reply behaviour over time
Solid: % of negative reviews replied to. Dashed: typical days to reply. Both as reported on this company’s Trustpilot profile, recorded whenever our census re-checked it and a figure had changed — the gaps between points are not equal: 2026-08-15 (100%, 0.0d) · 2026-08-18 (100%, 0.0d) · 2026-08-25 (100%, 0.0d) · 2026-08-28 (100%, 0.0d) · 2026-08-31 (100%, 0.0d) · 2026-09-09 (100%, 0.0d) · 2026-09-12 (100%, 0.0d) · 2026-09-24 (100%, 0.0d).
Review provenance: 129 company-invited reviews in the recent window average 4.99★, while 40 organic (uninvited) reviews average 4.90★.
32% of its 167 recent 5★ reviews came from accounts that had written only that one review when we captured it (the median across companies is about 39%). A high share is a reason to look closer, not evidence of fake reviews.
Sector benchmark: support unreachable makes up 67% of this company’s complaints vs a 19% median across 141 ranked companies in its sector.
Review velocity: 117 of this company’s 450 Trustpilot reviews (26%) were written in the last 12 months.
Not enough reviews to establish a trend.
What are the most common complaints about Meet Margo?
Support unreachable
4 reports · 67% of complaints“unable to get ahold of either my Broker or the case worker”
The company replied on 2024-09-03: “Hi Charlene, Thank you for sharing your feedback. We’re genuinely sorry that your experience with us didn’t meet your expectations. We’ve tried reaching out to discuss your concerns in more detail,…”
Our classifier read this reply as a substantive response.
“causing our credit score to drop by 86 points in one month”
The company replied on 2024-07-24: “Hi Terry, Thank you for taking the time to provide feedback. We understand how frustrating this must have been for you off the back of the decision to part ways on your mortgage application, today.…”
Our classifier read this reply as a deflection.
“She seemed really lovely at first but ultimately ghosted us”
The company replied on 2025-04-09: “Hannah, we’re gutted to read this and genuinely disappointed that your Meet Margo experience didn’t meet expectations. It’s completely out of character for Miranda and the wider team — as you can see…”
Our classifier read this reply as a substantive response.
Support unhelpful
3 reports · 50% of complaints“unable to get ahold of either my Broker or the case worker”
The company replied on 2024-09-03: “Hi Charlene, Thank you for sharing your feedback. We’re genuinely sorry that your experience with us didn’t meet your expectations. We’ve tried reaching out to discuss your concerns in more detail,…”
Our classifier read this reply as a substantive response.
“responses were slow and I ultimately felt fobbed off”
The company replied on 2026-05-21: “Edited - 29.05.26 We requested additional information so we could better understand your experience and investigate the concerns you've raised. Unfortunately, we haven't received a response. At Meet…”
Our classifier read this reply as a deflection.
“found the advisor not able to answer my questions”
The company replied on 2025-02-13: “Hi Helen, Thank you for taking the time to share your experience of Meet Margo. We're sorry that it didn’t meet the five-star standard we always strive for. We’re pleased to hear you had a great…”
Our classifier read this reply as a substantive response.
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-09-21.