Wizard Labels: most-reported complaints
Automated analysis of 160 public Trustpilot reviews published 2025-04-21 to 2026-08-10. TrustScore 4.7 from 691 total reviews — see the Trustpilot page. Quick answer: is Wizard Labels legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Across 160 Trustpilot reviews analysed, the most-reported issues with Wizard Labels were: Faulty product (8 reports), Delivery late (6 reports), Delivery failed (2 reports). There are not enough reviews to establish a trend.
How to reach Wizard Labels
These are the contact details Wizard Labels publishes on its Trustpilot profile, as of our last check on 2026-09-24 — phone 1-888-277-3037, email [email protected].
The company claimed its Trustpilot profile on 2017-11-15. Trustpilot ranks it 13 of 21 in Custom Label Printer. We last checked this profile on 2026-09-24 and found 0 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
Elsewhere: 4.9★ on Google (188 reviews)
TrustScore over time
4.7 → 4.7 across 5 census measurements since 2026-08-17. Our own record, independent of Trustpilot’s display.
Reply behaviour over time
Solid: % of negative reviews replied to. Dashed: typical days to reply. Both as reported on this company’s Trustpilot profile, recorded whenever our census re-checked it and a figure had changed — the gaps between points are not equal: 2026-08-24 (0%, 0.0d) · 2026-09-03 (0%, 0.0d) · 2026-09-06 (0%, 0.0d) · 2026-09-09 (0%, 0.0d).
What their policy promises
delivery promise: 5 business days
“if Seller delays shipment of all or any products for more than five (5) business days after the estimated delivery date”
cancellation method: in writing
“Order cancellations must be in writing.”
cancellation method: notice within 2 business days
“cancel the related purchase order with respect to the delayed products by giving Seller notice within two (2) business days prior to the Delayed Shipment Date.”
delivery promise: estimate only
“Any time quoted by Seller for delivery is an estimate only.”
Quoted verbatim from the company’s own published policy (source page); complaint counts are census classifications. As of 2026-09-17.
Policy-page monitoring
We monitor this company’s published policy page for changes. 2 changes detected since we started watching on 2026-09-01:
- 2026-09-15: +2/-1 lines; added: * Do Not Sell or Share My Personal Information | X/Twitter; removed: URL (snapshot)
- 2026-09-08: +2/-4 lines; added: ✶ New here? Get 15% off your first order when you sign up! ✶ | URL; removed: Labor Day Sale! | ✶ 15% off with code: LABORDAY15 ✶ (snapshot)
Automated change detection on the company’s own published policy page — a record of when the page changed, not a judgement on what changed.
71% of its 140 recent 5★ reviews came from accounts that had written only that one review when we captured it (the median across companies is about 39%). A high share is a reason to look closer, not evidence of fake reviews.
Sector benchmark: faulty product makes up 47% of this company’s complaints vs a 25% median across 142 ranked companies in its sector.
Review velocity: 44 of this company’s 691 Trustpilot reviews (6%) were written in the last 12 months.
Not enough reviews to establish a trend.
What are the most common complaints about Wizard Labels?
Faulty product
8 reports · 47% of complaints“the seal which is supposed to be perforated for my lip balms was completely cut from the rest of the labels.”
“labels had printing blobs and smeares”
“The labels were not cut correctly as per the approved design.”
Delivery late
6 reports · 35% of complaints“My last two orders have not shipped by the estimated ship dates”
“as of today, September 22, the package is still not to its destination”
“It's taking almost 2 weeks to get my labels after paying for expedited.”
Delivery failed
2 reports · 12% of complaints“I have not received either of my packages even though fed ex says they have been delivered”
“half my order came in incorrectly.”
Support unhelpful
2 reports · 12% of complaints“I called and was told UPS didn’t pick them up. Then I was told they won’t even ship out till today.”
“half my order came in incorrectly.”
Other
2 reports · 12% of complaints“The rolls did not have a nice straight sidewall and caused issue with our labeling line.”
“2 weeks of turn around time is a lot”
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-08-18.