Newark Airport Long Term Parking: most-reported complaints
Automated analysis of 428 public Trustpilot reviews published 2018-07-01 to 2026-06-12. TrustScore 4.8 from 15,699 total reviews — see the Trustpilot page. Quick answer: is Newark Airport Long Term Parking legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report issues categorized as 'Other,' accounting for 26% of the 213 complaints identified across 428 reviews. Overcharging is the next most frequent concern, cited in 15% of complaints, with reviewers noting that trends for this issue are rising. Delivery delays follow at 13% of complaints, a trend that is currently falling, while unhelpful support accounts for 12% of complaints and is also on a rising trend.
How to reach Newark Airport Long Term Parking
These are the contact details Newark Airport Long Term Parking publishes on its Trustpilot profile, as of our last check on 2026-09-23 — phone 1-973-466-9100, address 422 Frelinghuysen Ave, Newark, 07114, US.
The company claimed its Trustpilot profile on 2014-05-12 and last replied to a negative review on 2026-01-02 — more than six months ago. Trustpilot ranks it 3 of 11 in Parking Lot. We last checked this profile on 2026-09-23 and found 0 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
Elsewhere: 4.3★ on Google (1,308 reviews)
Severity: 10% of this company’s 213 graded complaints were classified as severe (money lost, an essential service cut off, or a problem unresolved for months). See the harm index.
1★ share of negative reviews over time
Share of 1–3★ Trustpilot reviews that were 1★
In February 2017, 69% of 13 one-to-three-star reviews were 1★; in August 2019, 9% of 11.
Counted from February 2017 onward — the period for which our capture of 1★, 2★ and 3★ reviews is complete for all three. Months with fewer than 10 such reviews are omitted.
Reviewers here waited a median of 2.2 days between the experience and publishing their negative review (30 reviews record both dates).
What their policy promises
guarantee: guaranteed space
“When you complete a reservation, you can be confident that you will receive high-quality, fully comprehensive Newark Airport reserved parking services”
guarantee: guaranteed service
“Not only will you be guaranteed our parking services when you make a reservation with us, but you will also receive the most competitive rates for Newark Airport parking.”
guarantee: 2 minutes from airport
“We’re just 2 minutes from the airport, and we’re open and staffed 24/7.”
guarantee: discounted daily rate
“Membership gets you a discounted daily rate.”
Quoted verbatim from the company’s own published policy (source page); complaint counts are census classifications. As of 2026-09-16.
Policy-page monitoring
We monitor this company’s published policy page for changes. No changes have been detected since we started watching on 2026-09-01.
Automated change detection on the company’s own published policy page — a record of when the page changed, not a judgement on what changed.
Measured reply time: across 281 negative reviews that received a public reply, the median wait was 0.3 days — the company profile reports an average of 1 days.
Reply quality: of 281 company replies to negative reviews analysed, 20% engaged with the specific problem and 5% were generic templates.
48% of its 185 recent 5★ reviews came from accounts that had written only that one review when we captured it (the median across companies is about 39%). A high share is a reason to look closer, not evidence of fake reviews.
Sector benchmark: other makes up 26% of this company’s complaints vs a 22% median across 249 ranked companies in its sector.
Review velocity: 160 of this company’s 15,699 Trustpilot reviews (1%) were written in the last 12 months.
What are the most common complaints about Newark Airport Long Term Parking?
Other
55 reports · 26% of complaintssteady“we showed up 2:20 minutes before the flight with reservation and were told they over booked”
The company replied on 2021-09-17: “never happened here. in 30 years in business we have NEVER turned away a reservation. You are reviewing the wrong place. please check the name of the place you had the res. it was not us.”
Our classifier read this reply as a deflection.
“The car had a distinct smell of marijuana and it was obvious that the car was driven or used while I was away”
The company replied on 2020-02-10: “Mr Chopra, I will welcome your police report. ... Edited Reply.. The character of our business is stronger than ever. I clearly explained that touching anything in any car is unacceptable at any…”
Our classifier read this reply as a deflection.
“Extra charges added on that you can't leave without paying. And they're not insubstantial—45% more in my case.”
Overcharging
32 reports · 15% of complaintsrising since 2023-01“machines suck and so do the people working there”
The company replied on 2024-02-13: “Sorry. You are reviewing the wrong place. We have a person at the gate 24/7/365.”
Our classifier read this reply as a deflection.
“Refuses to give me the same rate”
The company replied on 2023-01-01: “Update: This really bothered me so I really wanted to check on your claim.. I watched and listened to the video of when you parked your car. Do not want to call anyone a liar but..... basically all…”
Our classifier read this reply as a deflection.
“Extra charges added on that you can't leave without paying. And they're not insubstantial—45% more in my case.”
Delivery late
28 reports · 13% of complaintsfalling“Last 2 times the pick up had been very delayed”
The company replied on 2020-01-13: “Mr Licini.. I checked the times of your called for pick up and the time you actually checked out. Should be about 15 or 20 minutes.. That's from the time you call until the time you get back to lot…”
Our classifier read this reply as a substantive response.
It promised: to escalate.
“Waited pick up at early morning over 20 min.”
The company replied on 2019-10-09: “Thanks for writing. You called at 5:19am and drove out of our lot at 5:41am. That is 21 minutes. In that time we drove to the airport, drove through the terminals to get you. Drove back to the lot.…”
Our classifier read this reply as a deflection.
“Waited around for a shuttle when I arrived (valet parking), waited for a shuttle on my return home from the airport”
Support unhelpful
26 reports · 12% of complaintsrising since 2023-01“machines suck and so do the people working there”
The company replied on 2024-02-13: “Sorry. You are reviewing the wrong place. We have a person at the gate 24/7/365.”
Our classifier read this reply as a deflection.
“Refuses to give me the same rate”
The company replied on 2023-01-01: “Update: This really bothered me so I really wanted to check on your claim.. I watched and listened to the video of when you parked your car. Do not want to call anyone a liar but..... basically all…”
Our classifier read this reply as a deflection.
“We still haven't heard anything”
The company replied on 2019-12-13: “Mr Columbo. I apologize for not getting back to you sooner. Person that investigates this was out until Wednesday. You will get a call today.. We took pictures of the srapes you are claiming. They…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
Poor core service
26 reports · 12% of complaintssteady“cancellation of flights more than three times”
The company replied on 2023-07-09: “Really wish people knew who they were reviewing! We are NOT the AIRPORT. We are an Off Airport parking facility.”
Our classifier read this reply as a deflection.
“I sat down in the last seat and wet my pants.”
“I kindly asked the drive to slow down as I recently had a surgery and he was very rude”
The company replied on 2019-03-14: “Ms Garcia. Did not know you expected a call back.. Driver was suspended for 1 week and will repeat our customer service and safe driver training programs. Sorry for this issue, it is unacceptable and…”
Our classifier read this reply as a substantive response.
It promised: to escalate.
Misleading pricing
12 reports · 6% of complaintsrising since 2023-01“It was advertised online that it is starting $6 per day. We ended up paying $350 for 7 days.”
The company replied on 2022-06-01: “sorry, but no where do WE advertise $6 a day! No Where! we have not been at $6 since 1997!!. if u can send me proof of an ad stating a price less than $15 a day, I will give you a full refund!…”
Our classifier read this reply as a deflection.
“Don't trust the internet posted price. The real price was more than double”
The company replied on 2020-03-09: “Michael. Thanks for writing. Our rates are EXACTLY as posted... If you go to OUR web site! 3rd party sites do post lower rates and then have added fees that you need to pay... Also, you need to…”
Our classifier read this reply as a deflection.
“Fee structure is misleading and deceptive.”
The company replied on 2025-10-15: “How were you misled? If someone here misled you and you can prove it to me, i will refund your entire parking charge! Mike [email protected]”
Our classifier read this reply as a deflection.
Compare Newark Airport Long Term Parking with…
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-09-01.