First Tech: most-reported complaints
Automated analysis of 961 public Trustpilot reviews published 2025-01-05 to 2026-09-24. TrustScore 4.9 from 6,474 total reviews — see the Trustpilot page. Quick answer: is First Tech legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report that support is unhelpful, citing 79 instances which account for 39% of the 203 identified complaints. Account and app problems are the second most frequent issue, with 67 reports representing 33% of complaints, a trend described as rising. Other issues, such as lost documents, were reported 33 times (16% of complaints) with a falling trend, while unreachable support accounted for 24 reports (12% of complaints) with a rising trend.
How to reach First Tech
These are the contact details First Tech publishes on its Trustpilot profile, as of our last check on 2026-09-24 — phone 855.855.8805, email [email protected].
The company claimed its Trustpilot profile on 2020-02-25, uses Trustpilot’s paid features, uses Trustpilot’s AI-assisted replies, and last replied to a negative review on 2026-09-04. We last checked this profile on 2026-09-24 and found 44 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
TrustScore over time
4.9 → 4.9 across 13 census measurements since 2026-08-17. Our own record, independent of Trustpilot’s display.
Reply behaviour over time
Solid: % of negative reviews replied to. Dashed: typical days to reply. Both as reported on this company’s Trustpilot profile, recorded whenever our census re-checked it and a figure had changed — the gaps between points are not equal: 2026-08-17 (91%, 0.5d) · 2026-08-20 (90%, 0.5d) · 2026-08-24 (89%, 0.5d) · 2026-08-27 (95%, 1.7d) · 2026-08-30 (94%, 1.7d) · 2026-09-02 (93%, 1.9d) · 2026-09-08 (97%, 2.3d) · 2026-09-11 (95%, 2.3d) · 2026-09-14 (94%, 2.3d) · 2026-09-17 (94%, 2.3d) · 2026-09-20 (93%, 2.3d) · 2026-09-24 (92%, 2.3d).
Severity: 17% of this company’s 203 graded complaints were classified as severe (money lost, an essential service cut off, or a problem unresolved for months). See the harm index.
1★ share of negative reviews over time
Share of 1–3★ Trustpilot reviews that were 1★
In July 2025, 73% of 11 one-to-three-star reviews were 1★; in September 2026, 57% of 14.
Counted from July 2025 onward — the period for which our capture of 1★, 2★ and 3★ reviews is complete for all three. Months with fewer than 10 such reviews are omitted.
Reviewers here waited a median of 1.1 days between the experience and publishing their negative review (275 reviews record both dates).
What their policy promises
refund window: reduce paperwork
“We strive to reduce paperwork as much as possible but there are just some times you need a form.”
Quoted verbatim from the company’s own published policy (source page); complaint counts are census classifications. As of 2026-09-16.
Policy-page monitoring
We monitor this company’s published policy page for changes. No changes have been detected since we started watching on 2026-09-21.
Automated change detection on the company’s own published policy page — a record of when the page changed, not a judgement on what changed.
Measured reply time: across 305 negative reviews that received a public reply, the median wait was 0.9 days — the company profile reports an average of 2 days. The two are measured differently: ours counts only replies we captured to negative reviews.
Reply quality: of 305 company replies to negative reviews analysed, 13% engaged with the specific problem and 86% were generic templates.
Review provenance: 715 company-invited reviews in the recent window average 4.88★, while 62 organic (uninvited) reviews average 4.65★.
64% of its 736 recent 5★ reviews came from accounts that had written only that one review when we captured it (the median across companies is about 39%). A high share is a reason to look closer, not evidence of fake reviews.
Sector benchmark: support unhelpful makes up 39% of this company’s complaints vs a 28% median across 169 ranked companies in its sector.
Review velocity: 4,592 of this company’s 6,474 Trustpilot reviews (71%) were written in the last 12 months.
What are the most common complaints about First Tech?
Support unhelpful
79 reports · 39% of complaintssteady“I was told by the account manager at the credit union that all the papers were in order and uploaded and that my mother's accounts were closed.”
The company replied on 2026-08-25: “We’re sorry to hear about your experience. Your feedback is important. Please email to [email protected] with your contact info so we can review with management and follow up with you.…”
Our classifier read this reply as a template response.
1 reader marked this review helpful on Trustpilot.
“He then encouraged us to take our business elsewhere.”
The company replied on 2026-05-28: “Please reach out to us at [email protected] so we can better understand the situation. We’re truly sorry for your experience and understand how frustrating this must have been.”
Our classifier read this reply as a template response.
1 reader marked this review helpful on Trustpilot.
“Recently they lost a limited power of attorney document that has been on file for more than 15 years.”
The company replied on 2025-09-29: “We apologize for not meeting your expectations but appreciate you taking the time to leave a review, Dan. We'd like to investigate this situation and share your feedback with management. Please send…”
Our classifier read this reply as a template response.
1 reader marked this review helpful on Trustpilot.
Account/app problems
67 reports · 33% of complaintsrising since 2026-04“site down a lot outside business hours”
The company replied on 2025-10-06: “Litl Runner, we wish your experience could have been better and appreciate you taking the time to share it. If you email [email protected] with your contact info and a summary of the…”
Our classifier read this reply as a template response.
2 readers marked this review helpful on Trustpilot.
“I was told by the account manager at the credit union that all the papers were in order and uploaded and that my mother's accounts were closed.”
The company replied on 2026-08-25: “We’re sorry to hear about your experience. Your feedback is important. Please email to [email protected] with your contact info so we can review with management and follow up with you.…”
Our classifier read this reply as a template response.
1 reader marked this review helpful on Trustpilot.
“Recently they lost a limited power of attorney document that has been on file for more than 15 years.”
The company replied on 2025-09-29: “We apologize for not meeting your expectations but appreciate you taking the time to leave a review, Dan. We'd like to investigate this situation and share your feedback with management. Please send…”
Our classifier read this reply as a template response.
1 reader marked this review helpful on Trustpilot.
Other
33 reports · 16% of complaintsfalling“Recently they lost a limited power of attorney document that has been on file for more than 15 years.”
The company replied on 2025-09-29: “We apologize for not meeting your expectations but appreciate you taking the time to leave a review, Dan. We'd like to investigate this situation and share your feedback with management. Please send…”
Our classifier read this reply as a template response.
1 reader marked this review helpful on Trustpilot.
“It is not helpful to send me a rewards status email if I am meeting the requirements.”
The company replied on 2026-02-23: “We’re sorry to hear about your experience, but the feedback is appreciated, Jim. Your comments will be shared with leadership.”
Our classifier read this reply as a template response.
1 reader marked this review helpful on Trustpilot.
“Some how they moved my car without notice knowing I made my payments & was cooperating the whole week prior.”
The company replied on 2025-12-11: “Tonio, we wish your experience could have been better and appreciate you taking the time to share it. If you email [email protected] with your contact info and a summary of the issue, we…”
Our classifier read this reply as a template response.
Support unreachable
24 reports · 12% of complaintsrising since 2026-04“when you call them they say they are having technical difficulties and cannot service complaints at this time.”
The company replied on 2025-09-17: “We’re sorry to hear about your experience, A A. This is not the level of service we strive to provide. Your feedback is important, and we’ll address this with our team to prevent future occurrences.…”
Our classifier read this reply as a template response.
1 reader marked this review helpful on Trustpilot.
“I've asked several times if credit card use is required and never received a response.”
The company replied on 2026-09-02: “We’ll look into this — thank you for bringing it to our attention.”
Our classifier read this reply as a template response.
1 reader marked this review helpful on Trustpilot.
“they do not provide service to fix these issues outside of business hours.”
The company replied on 2025-09-09: “We’re sorry to hear about your experience, but the feedback is appreciated Justin. Your comments will be shared with leadership.”
Our classifier read this reply as a template response.
1 reader marked this review helpful on Trustpilot.
Billing errors
15 reports · 7% of complaintssteady“I was charged a $2 additional ATM fee on top of the 3.50 I had to pay”
The company replied on 2025-10-09: “Emily, we wish your experience could have been better and appreciate you taking the time to share it. If you email [email protected] with your contact info and a summary of the issue, we…”
Our classifier read this reply as a template response.
1 reader marked this review helpful on Trustpilot.
“I have an account ... I know because I make a payment every month to First Tech ... why can't I log on???”
“They did not inform me that they were charging me fees.”
The company replied on 2026-07-21: “Please reach out to us at [email protected] so we can better understand the situation. We’re truly sorry for your experience and understand how frustrating this must have been.”
Our classifier read this reply as a template response.
Misleading pricing
10 reports · 5% of complaintssteady“I was told that the lender required me to purchase an extended warranty in order for the loan to be approved.”
“I was told that the lender required me to purchase an extended warranty in order for the loan to be approved.”
The company replied on 2026-05-27: “We’re sorry to hear about your experience, GG Ros. We appreciate your feedback and have shared it with our team.”
Our classifier read this reply as a template response.
“supposed soft pull, won't hurt your credit, CRAP!”
The company replied on 2025-07-14: “We’re sorry to hear about your experience, Bobby. This is not the level of service we strive to provide. Your feedback is important, and we’ll address this with our team to prevent future…”
Our classifier read this reply as a substantive response.
It promised: to escalate.
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-09-24.