OUPES: most-reported complaints
Automated analysis of 265 public Trustpilot reviews published 2026-07-10 to 2026-09-17. TrustScore 4.5 from 3,431 total reviews — see the Trustpilot page. Quick answer: is OUPES legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report that OUPES products are faulty, with 31 out of 51 identified complaints citing reliability issues. A significant portion of customers also note that support is unreachable, accounting for 13 of the complaints. Additionally, reviewers frequently describe support interactions as unhelpful, a trend that is rising, and some state that products are not as described, which is also a rising concern.
How to reach OUPES
These are the contact details OUPES publishes on its Trustpilot profile, as of our last check on 2026-09-24 — it publishes no phone number there, email [email protected], address 1993 W Casmalia St, Rialto, CA 92377, Rialto, 92377, US.
The company claimed its Trustpilot profile on 2023-10-13, uses Trustpilot’s paid features, and last replied to a negative review on 2026-09-15. Trustpilot ranks it 2 of 11 in Power Station. We last checked this profile on 2026-09-24 and found 6 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
TrustScore over time
4.5 → 4.5 across 12 census measurements since 2026-08-17. Our own record, independent of Trustpilot’s display.
Reply behaviour over time
Solid: % of negative reviews replied to. Dashed: typical days to reply. Both as reported on this company’s Trustpilot profile, recorded whenever our census re-checked it and a figure had changed — the gaps between points are not equal: 2026-08-20 (41%, 8.6d) · 2026-08-24 (40%, 8.6d) · 2026-08-27 (40%, 8.6d) · 2026-08-30 (40%, 8.6d) · 2026-09-02 (39%, 8.8d) · 2026-09-08 (38%, 8.8d) · 2026-09-11 (38%, 8.8d) · 2026-09-14 (38%, 8.8d) · 2026-09-17 (39%, 8.6d) · 2026-09-21 (39%, 8.6d) · 2026-09-24 (39%, 8.6d).
Severity: 24% of this company’s 51 graded complaints were classified as severe (money lost, an essential service cut off, or a problem unresolved for months). See the harm index.
1★ share of negative reviews over time
Share of 1–3★ Trustpilot reviews that were 1★
In December 2024, 38% of 13 one-to-three-star reviews were 1★; in August 2026, 55% of 20.
Counted from December 2024 onward — the period for which our capture of 1★, 2★ and 3★ reviews is complete for all three. Months with fewer than 10 such reviews are omitted.
Reviewers here waited a median of 11.6 days between the experience and publishing their negative review (395 reviews record both dates).
What their policy promises
refund window: 7 business days
“Upon receiving your refund request, OUPES will process the refund within 7 business days.”
refund window: 7 business days
“Upon receiving your product replacement request, OUPES will ship the replacement within 7 business days.”
delivery promise: Cover return shipping costs
“If a product needs to be returned due to quality issues, OUPES will cover the return shipping costs within the country where the order was placed”
delivery promise: Prepaid return shipping label
“Provide a prepaid return shipping label (label type determined by CS)”
Quoted verbatim from the company’s own published policy (source page); complaint counts are census classifications. As of 2026-09-17.
Policy-page monitoring
We monitor this company’s published policy page for changes. 1 change detected since we started watching on 2026-09-01:
- 2026-09-15: +18/-18 lines; added: * Early Prime Day | * Early Prime Day; removed: * 🌩️Preparedness Month | * 🌩️Preparedness Month (snapshot)
Automated change detection on the company’s own published policy page — a record of when the page changed, not a judgement on what changed.
Measured reply time: across 208 negative reviews that received a public reply, the median wait was 4.8 days — the company profile reports an average of 9 days. The two are measured differently: ours counts only replies we captured to negative reviews.
Reply quality: of 208 company replies to negative reviews analysed, 72% engaged with the specific problem and 23% were generic templates.
48% of its 197 recent 5★ reviews came from accounts that had written only that one review when we captured it (the median across companies is about 39%). A high share is a reason to look closer, not evidence of fake reviews.
Sector benchmark: faulty product makes up 61% of this company’s complaints vs a 25% median across 142 ranked companies in its sector.
Review velocity: 2,097 of this company’s 3,431 Trustpilot reviews (61%) were written in the last 12 months.
What are the most common complaints about OUPES?
Faulty product
31 reports · 61% of complaintssteady“The Exodus 2400 has been an unreliable disaster it is now spitting out an e 022 code”
1 reader marked this review helpful on Trustpilot.
“The 1200 oupes didn't work and your service was no help”
1 reader marked this review helpful on Trustpilot.
“I now have no communication with the guardian 6000v2 and no display.”
Support unreachable
13 reports · 26% of complaintssteady“I now have no communication with the guardian 6000v2 and no display.”
“Recieved a unit that never worked”
“The unit was DOA. Would not turn on. Plugged it in all day. Still dead as a rock.”
Support unhelpful
7 reports · 14% of complaintsrising since 2026-09“The 1200 oupes didn't work and your service was no help”
1 reader marked this review helpful on Trustpilot.
“It is impossible to connect to the device unless do a bad thing”
“product was delivered dead, no power at all, box looked used”
Not as described
4 reports · 8% of complaintsrising since 2026-09“my biggest issue is the solar panels have to be disconnected at night. I have been using solar of some kind for over 40 years and have never seen a MPPT controller that needed to be physically disconnected at sunset.”
1 reader marked this review helpful on Trustpilot.
“I ordered a new Opus mega-3 power station. I am extremely disappointed because I received a used Opus mega-3 power station”
The company replied on 2026-09-15: “We’re very sorry your Mega 3 arrived in this condition. We completely understand your disappointment, especially since you ordered a brand-new unit. We’ve checked your order, and our records confirm…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
“These products don’t work as advertised.”
Account/app problems
4 reports · 8% of complaintsfalling“It is impossible to connect to the device unless do a bad thing”
“The app doesn’t pick up the power station”
“app doesnt work.”
Warranty disputes
4 reports · 8% of complaintsfalling“After a month of emails all I got was your item is not available until the end of September.”
“they told me there is nothing they can do because the item is out of stock”
“My Mega 1 Lite stopped working”
Compare OUPES with…
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-09-18.