Massage Magazine Insurance Plus: most-reported complaints
Automated analysis of 299 public Trustpilot reviews published 2021-03-05 to 2026-09-01. TrustScore 4.7 from 2,251 total reviews — see the Trustpilot page. Quick answer: is Massage Magazine Insurance Plus legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report account and app problems, which accounted for 36% of the 91 complaints identified in the 299 reviews analyzed. Support issues were also common, with 14% of complaints citing unreachable support and another 14% describing support as unhelpful. The remaining 13% of complaints were categorized as other issues. Trends for account problems and unhelpful support were reported as flat, while complaints about unreachable support were noted as falling.
How to reach Massage Magazine Insurance Plus
These are the contact details Massage Magazine Insurance Plus publishes on its Trustpilot profile, as of our last check on 2026-09-24 — phone 800-222-1110, address 8430 Enterprise Circle Suite 200, Lakewood Ranch, 34202, US.
The company claimed its Trustpilot profile on 2018-05-31, uses Trustpilot’s paid features, and last replied to a negative review on 2026-08-27. Trustpilot ranks it 54 of 113 in Insurance Agency. We last checked this profile on 2026-09-24 and found 2 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
TrustScore over time
4.7 → 4.7 across 12 census measurements since 2026-08-17. Our own record, independent of Trustpilot’s display.
Reply behaviour over time
Solid: % of negative reviews replied to. Dashed: typical days to reply. Both as reported on this company’s Trustpilot profile, recorded whenever our census re-checked it and a figure had changed — the gaps between points are not equal: 2026-08-17 (100%, 1.3d) · 2026-08-20 (100%, 1.3d) · 2026-08-27 (90%, 1.1d) · 2026-08-30 (100%, 1.0d) · 2026-09-02 (100%, 1.0d) · 2026-09-08 (100%, 1.0d) · 2026-09-12 (100%, 1.0d) · 2026-09-15 (100%, 1.0d) · 2026-09-18 (100%, 1.0d) · 2026-09-21 (100%, 1.0d) · 2026-09-24 (100%, 1.0d).
Severity: 4% of this company’s 91 graded complaints were classified as severe (money lost, an essential service cut off, or a problem unresolved for months). See the harm index.
Reviewers here waited a median of 1.1 days between the experience and publishing their negative review (70 reviews record both dates).
Policy-page monitoring
We monitor this company’s published policy page for changes. No changes have been detected since we started watching on 2026-09-01.
Automated change detection on the company’s own published policy page — a record of when the page changed, not a judgement on what changed.
Measured reply time: across 98 negative reviews that received a public reply, the median wait was 1.8 days — the company profile reports an average of 1 days.
Reply quality: of 98 company replies to negative reviews analysed, 71% engaged with the specific problem and 19% were generic templates.
51% of its 197 recent 5★ reviews came from accounts that had written only that one review when we captured it (the median across companies is about 39%). A high share is a reason to look closer, not evidence of fake reviews.
Sector benchmark: account/app problems makes up 36% of this company’s complaints vs a 11% median across 67 ranked companies in its sector.
Review velocity: 222 of this company’s 2,251 Trustpilot reviews (10%) were written in the last 12 months.
What are the most common complaints about Massage Magazine Insurance Plus?
Account/app problems
33 reports · 36% of complaintssteady“The login could not find my information.”
1 reader marked this review helpful on Trustpilot.
“Can not log in to reset password. Money was taken but I can not get into the site to take CEUs”
The company replied on 2025-03-27: “Hi Taria, Thanks for reaching out to us with your inquiry, and apologies for the issues you’ve been experiencing! I do see that you logged in to your account on the day that you purchased your…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
“It won't let me log in after I paid $180”
The company replied on 2021-09-15: “Hello, Thank you for taking the time to leave a review, we appreciate your feedback! After binding the policy an email is sent out with a link that you are able to look at your policy and print out…”
Our classifier read this reply as a substantive response.
It promised: a replacement.
Support unreachable
13 reports · 14% of complaintsfalling“noone called me”
The company replied on 2026-08-06: “Hi Charmaine, Thank you for your feedback. We're very sorry to hear about your experience and apologize that your messages and scheduled appointment were not followed up on. This is not the level of…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
“it looks like I may have been overcharged. When I attempted to get clarity using the email link on your website, the email was returned undeliverable”
The company replied on 2024-11-26: “Hi Alicia, Thanks for reaching out to us with your inquiry! Apologies for the issues you’re experiencing when trying to get in touch with us. We’ve pulled up your profile and it looks like you were…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
“Unfortunately, I’ve been unable to access their member portal using the provided information.”
The company replied on 2024-06-06: “Hi Lisa, Thanks for reaching out to us with your inquiry, and apologies for the additional hassle you’ve been experiencing when attempting logging in to your account! If you ever experience any…”
Our classifier read this reply as a template response.
Support unhelpful
13 reports · 14% of complaintssteady“It is cheap but when you have a claim not easy to work with.”
The company replied on 2021-07-26: “Hello, Thank you for taking the time to leave a review, we appreciate your feedback! The focus of our policy is the liabilities that stem from the professions that we cover. The stolen/damaged…”
Our classifier read this reply as a deflection.
1 reader marked this review helpful on Trustpilot.
“your associate. Let me down if I can have it emailed without entering in your portal, please.”
The company replied on 2026-05-04: “Hi Robert, Thank you for bringing this to our attention! We apologize for the frustration you are feeling. A member of our team will follow up with you directly to provide a copy of your certificate…”
Our classifier read this reply as a substantive response.
It promised: to escalate.
“She was rude, over talking me and really did not give me an insight on why it was not available!”
The company replied on 2026-04-17: “Thank you for bringing this to our attention! We’re sorry for the confusion and for your experience with our team. The monthly payment option was recently removed due to ongoing technical issues with…”
Our classifier read this reply as a substantive response.
Other
12 reports · 13% of complaintssteady“Straight up a scam”
“you do not provide any real protection in real situations”
The company replied on 2026-07-14: “Hi Tigran, Thank you for taking the time to share your feedback. I'm sorry to hear you're feeling frustrated and that your experience hasn't met your expectations. We understand how important it is…”
Our classifier read this reply as a template response.
“The coverage no longer includes rental space and equipment.”
The company replied on 2026-03-24: “Hi Danielle, Thank you for being a loyal member for over 13 years and for sharing this feedback. I apologize for the frustration you are feeling here. If you’d like to discuss your concerns further,…”
Our classifier read this reply as a template response.
Misleading pricing
9 reports · 10% of complaintsrising since 2024-10“It was advertised as $149; it cost $164.”
“I AM on auto renew at senior pricing(159)”
The company replied on 2025-07-03: “Thank you for bringing this to our attention, and we sincerely apologize for any confusion regarding your policy renewal. It seems there was a misunderstanding with the auto-renewal process, and we…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
“I don't believe this as advertised for the continuing education.”
The company replied on 2025-01-28: “Hi Georgia, We apologize to hear that you were not satisfied with your purchase. We partner with Panda CEU to provide 24 free classes to our customers, and also work with many other online CE…”
Our classifier read this reply as a substantive response.
It promised: refund.
Billing errors
6 reports · 7% of complaintssteady“You never send a receipt that shows date of purchase of liability insurance and the amount.”
“all of a sudden I received an email that the full annual one time fee was deducted from my account.”
The company replied on 2024-06-06: “Hi Holly, Thanks for reaching out to us with the details of your experience, and apologies for the extra hassle you faced! When setting up a policy using monthly payments you must select the “PayPal…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
“The portal said my membership had expired so I rushed to repurchase my insurance only to discover I had renewed in January.”
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-09-07.