SBG Funding: most-reported complaints
Automated analysis of 311 public Trustpilot reviews published 2023-08-14 to 2026-09-02. TrustScore 4.9 from 4,924 total reviews — see the Trustpilot page. Quick answer: is SBG Funding legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report misleading pricing, which accounts for 38% of the 42 identified complaints. Support issues are also frequent, with 19% of complaints citing unreachable support and 17% describing support as unhelpful. The remaining 21% of complaints fall under the 'Other' category. Trends indicate that complaints regarding 'Other' issues, support reachability, and support helpfulness are rising, while misleading pricing complaints remain flat.
How to reach SBG Funding
These are the contact details SBG Funding publishes on its Trustpilot profile, as of our last check on 2026-09-24 — phone 844-284-2725, email [email protected], address 240 W40th Street, New York, 10018, US.
The company claimed its Trustpilot profile on 2017-06-26, uses Trustpilot’s paid features, and last replied to a negative review on 2026-08-26. Trustpilot ranks it 14 of 252 in Non-Bank Financial Service. We last checked this profile on 2026-09-24 and found 11 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
Elsewhere: 4.9★ on Google (0 reviews)
TrustScore over time
4.9 → 4.9 across 11 census measurements since 2026-08-17. Our own record, independent of Trustpilot’s display.
Reply behaviour over time
Solid: % of negative reviews replied to. Dashed: typical days to reply. Both as reported on this company’s Trustpilot profile, recorded whenever our census re-checked it and a figure had changed — the gaps between points are not equal: 2026-08-20 (100%, 5.6d) · 2026-08-24 (94%, 4.9d) · 2026-08-27 (100%, 4.8d) · 2026-08-30 (100%, 4.8d) · 2026-09-02 (100%, 5.1d) · 2026-09-08 (100%, 5.1d) · 2026-09-11 (100%, 5.1d) · 2026-09-17 (100%, 5.1d) · 2026-09-20 (100%, 5.1d) · 2026-09-24 (100%, 5.1d).
Severity: 36% of this company’s 42 graded complaints were classified as severe (money lost, an essential service cut off, or a problem unresolved for months). See the harm index.
Reviewers here waited a median of 1.8 days between the experience and publishing their negative review (49 reviews record both dates).
Measured reply time: across 47 negative reviews that received a public reply, the median wait was 2.8 days — the company profile reports an average of 5 days. The two are measured differently: ours counts only replies we captured to negative reviews.
Reply quality: of 47 company replies to negative reviews analysed, 28% engaged with the specific problem and 62% were generic templates.
Review provenance: 287 company-invited reviews in the recent window average 4.99★, while 44 organic (uninvited) reviews average 4.73★.
77% of its 324 recent 5★ reviews came from accounts that had written only that one review when we captured it (the median across companies is about 39%). A high share is a reason to look closer, not evidence of fake reviews.
Sector benchmark: misleading pricing makes up 38% of this company’s complaints vs a 12% median across 89 ranked companies in its sector.
Review velocity: 1,055 of this company’s 4,924 Trustpilot reviews (21%) were written in the last 12 months.
What are the most common complaints about SBG Funding?
Misleading pricing
16 reports · 38% of complaintssteady“I cannot get a call back or response to my email.”
The company replied on 2025-04-30: “We’re very sorry to hear about your experience. Our team has been trying to connect with you to help resolve this. Please give us a call directly at 844-284-2725 so we can address your concerns as…”
Our classifier read this reply as a template response.
1 reader marked this review helpful on Trustpilot.
“They aren't a lender, but rather a broker with very high rates.”
The company replied on 2024-05-09: “Hi Rob, we regret that we couldn't directly accommodate your financing needs. However, we were able to connect you with one of our trusted partners who successfully provided the funding you were…”
Our classifier read this reply as a deflection.
1 reader marked this review helpful on Trustpilot.
“So basically Bill scammed us for the first loan with the idea for the second.”
The company replied on 2026-08-26: “Hi Sean, We’re sorry to hear about your experience and understand your frustration with the financing options and expectations discussed. We take concerns regarding communication and transparency…”
Our classifier read this reply as a template response.
Other
9 reports · 21% of complaintsrising since 2025-09“And there is no way to unsubscribe”
The company replied on 2024-11-04: “Hi Craig, We double-checked the email you provided, and it is not in our system. Please forward the email you are referring to directly to [email protected], and we’ll be happy to remove you from…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
1 reader marked this review helpful on Trustpilot.
“Someone at this business impersonated me and submitted an application on my business' behalf.”
The company replied on 2026-05-14: “We’re very concerned to hear this and take allegations like this seriously. We've been trying to contact you regarding this matter. Please call us at 844-284-2725 so we can investigate this.”
Our classifier read this reply as a substantive response.
It promised: to escalate.
“they get your business information and never send you the money”
The company replied on 2025-11-20: “We’re really sorry to hear you feel this way. We never withdraw funds without clear authorization. Please reach out to us directly 844-284-2725 we’d be more than happy to review your situation.”
Our classifier read this reply as a deflection.
Support unreachable
8 reports · 19% of complaintsrising since 2025-09“I cannot get a call back or response to my email.”
The company replied on 2025-04-30: “We’re very sorry to hear about your experience. Our team has been trying to connect with you to help resolve this. Please give us a call directly at 844-284-2725 so we can address your concerns as…”
Our classifier read this reply as a template response.
1 reader marked this review helpful on Trustpilot.
“I cannot get this stopped, half a dozen messages in the last 24 hours can only be considered harrasment.”
The company replied on 2025-07-17: “We’re very sorry to hear about your experience, and we take privacy concerns seriously. Your contact information has been removed from our system, and you should no longer receive any further…”
Our classifier read this reply as a substantive response.
“calls and messages went unanswered”
The company replied on 2026-08-20: “Hi Reza, We’re sorry this experience left you disappointed and concerned. We understand the importance of clear communication and transparency, especially when handling sensitive business and…”
Our classifier read this reply as a template response.
Support unhelpful
7 reports · 17% of complaintsrising since 2025-09“The SBG representative did not reach back out until the day we needed to decide on which SBA loan to accept”
The company replied on 2026-03-12: “Hi Karla, We’re glad Tim was able to assist you early in the process and help identify SBA options for your business. We’re sorry to hear parts of the experience did not meet your expectations. Our…”
Our classifier read this reply as a template response.
“From the very beginning, they were not clear about how the loan truly worked, and instead of helping me with my financial situation, the loan has become a torture rather than a relief.”
The company replied on 2025-09-09: “We’re sorry to hear about your experience. At SBG Funding, we strive to provide clear and supportive solutions for businesses, and it’s disappointing to know we fell short. We’ll be reaching out…”
Our classifier read this reply as a template response.
“calls and messages went unanswered”
The company replied on 2026-08-20: “Hi Reza, We’re sorry this experience left you disappointed and concerned. We understand the importance of clear communication and transparency, especially when handling sensitive business and…”
Our classifier read this reply as a template response.
Overcharging
5 reports · 12% of complaintsfalling“said i could pay off any time, lied. full loan amount must be paid with all fee. not how it was explaned.”
The company replied on 2024-09-05: “Thank you for sharing your feedback. We're sorry for any misunderstanding regarding the payoff terms. We strive to provide clear information, and it seems there was a miscommunication. We appreciate…”
Our classifier read this reply as a template response.
2 readers marked this review helpful on Trustpilot.
“They really sink you with fees and closing costs.”
The company replied on 2026-01-15: “Thank you for your honest feedback. We’re glad Mike was helpful and appreciate your perspective regarding the loan options presented.”
Our classifier read this reply as a template response.
2 readers marked this review helpful on Trustpilot.
“So basically Bill scammed us for the first loan with the idea for the second.”
The company replied on 2026-08-26: “Hi Sean, We’re sorry to hear about your experience and understand your frustration with the financing options and expectations discussed. We take concerns regarding communication and transparency…”
Our classifier read this reply as a template response.
Contract term changes
3 reports · 7% of complaintsfalling“said i could pay off any time, lied. full loan amount must be paid with all fee. not how it was explaned.”
The company replied on 2024-09-05: “Thank you for sharing your feedback. We're sorry for any misunderstanding regarding the payoff terms. We strive to provide clear information, and it seems there was a miscommunication. We appreciate…”
Our classifier read this reply as a template response.
2 readers marked this review helpful on Trustpilot.
“they actually charged me twice on same day”
The company replied on 2025-02-18: “We’re sorry to hear that your experience didn’t meet expectations, and we take your concerns seriously. We’d appreciate the opportunity to better understand what happened and see how we can help.…”
Our classifier read this reply as a template response.
1 reader marked this review helpful on Trustpilot.
“They lied just to get me to sign the contract.”
The company replied on 2025-03-20: “We're sorry to hear about your experience. Our team will reach out to you directly to address your concerns and discuss refinancing options.”
Our classifier read this reply as a template response.
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-09-07.