Companies with the most “account/app problems” complaints

What this means and where to escalate →

Locked out, broken app or portal, login and account management failures. Ranked by reports found in the public Trustpilot reviews we analysed; counts depend on how many reviews of each company are in the census so far.

All companies with evidenced “account/app problems” complaints, A–Z

336 companies. Every company listed has at least three reviews our census classified under this issue and passes the evidence gate for it (two or more verbatim quotes from distinct reviews); the table above ranks the fifty with the most reports.

• 1st Formations (9)
• 1stChoice Formations (8)
• 2290asap.com (3)
• 3 (9)
• AARDY (17)
• Abound (8)
• ACE Money Transfer (78)
• Acorn TV (14)
• Acorns (140)
• Advance America (106)
• Afro International (14)
• Air Park Laguardia Airport Long Term (15)
• AlphaSights (8)
• ALPS (10)
• Altery (21)
• Amazon.com, Inc. (12)
• American Collectors Insurance (8)
• American Express (48)
• American Express Global Business Travel (4)
• APCOA UK (27)
• Apple (76)
• Armed Forces Mutual (11)
• AssuranceAmerica (22)
• Atom bank (17)
• Atom.com (9)
• Autotrader UK (28)
• Avemco Insurance Company (4)
• aven.com (18)
• AXA UK Car and Home (13)
• Bank of the Philippine Islands (28)
• BankFive (14)
• Banner Life family of companies (5)
• BBC (10)
• Beem (17)
• Better Business Bureau (4)
• beYogi (34)
• BILL (51)
• Bits (12)
• blinkcharging.com (21)
• Blog Reddit (51)
• BlueStacks (20)
• Bluevine (155)
• BOSS Money (14)
• Breeze Competitions (3)
• British Gas (144)
• BT (155)
• Bumper (79)
• Calibrate (28)
• Capita (50)
• Capital on Tap (28)
• Capital·com (181)
• Card Depot (19)
• Cash For My Miles (4)
• Castle Community Bank (13)
• Check City (10)
• Check Into Cash (9)
• Chrysalis Finance (3)
• Clarity Business Travel (8)
• ClearMatch (9)
• Colonial Surety (8)
• Combined Insurance (US) (14)
• Comfort Insurance (10)
• Companies MadeSimple (11)
• Compare the Market (88)
• Constellation (9)
• Countingup (31)
• Covered Insurance (5)
• CrazyGames (9)
• Creation (470)
• Credible (3)
• Credit Union of New Jersey (8)
• CruiseDirect (10)
• Currensea (32)
• Current (117)
• Darwin Insurance (76)
• Davinci Virtual Office Solutions (5)
• DeviantArt (46)
• Dinso Resort & Villas Ko Chang, Vignette Collection by IHG (8)
• Direct Line - Business (9)
• Direct Line Cruises (8)
• Discover Financial Services (20)
• DreamHost (18)
• DuGood Credit Union (7)
• Dun & Bradstreet (21)
• E-File Magic (8)
• E.ON Energie Deutschland GmbH (9)
• E.ON Next Energy Ltd (118)
• E.ON SE (11)
• Earnest (12)
• Easysend (7)
• Ebac Ltd (3)
• EDF France - clients particuliers (16)
• EDF UK (65)
• Education.com (8)
• EECU Credit Union (22)
• efile4Biz (32)
• eFinancial Life Insurance (5)
• eGifter Rewards™ (47)
• eHealth Medicare (23)
• electricityrates.com (7)
• ElevenLabs (17)
• Epic Games (10)
• Ethos (8)
• EVENT HELPER (3)
• Exeter Finance (55)
• Fasthosts Internet (15)
• FIFACOIN (now M8X) (14)
• First Tech (75)
• First2Protect (18)
• FiveM (12)
• Flagstone (40)
• Flaticon (12)
• Flogas Britain Limited (14)
• Formula 1 (15)
• Found (127)
• FPG Fortune Prime Global (5)
• FreeConferenceUSA (4)
• Freedom Mortgage (6)
• Fundbox (8)
• Gallagher, formerly Clements Worldwide (5)
• Gatby (8)
• Gelato - production on demand for global creators (7)
• GitHub (38)
• Glacier Insurance Company (15)
• Global Entry Spotter (3)
• Golfbreaks (9)
• Google (72)
• Google (20)
• Halifax (61)
• Happen Bank (39)
• Haven (5)
• Healthpilot (11)
• Heights Finance Corporation (6)
• HelioHost (3)
• Heymondo Travel Insurance (6)
• HFM (27)
• Higlobe (9)
• Hive (166)
• HomeExchange (27)
• HostGator (12)
• Hostinger (186)
• HotelsOne (49)
• Hotstar (17)
• Howden Life & Health (3)
• HSBC UK (264)
• Hugo Insurance Services (25)
• i-bank (13)
• iD Mobile (98)
• IMG® (52)
• Insite Energy (9)
• Instagram (103)
• Insurify (35)
• Intrepid Direct Insurance (3)
• Investec (98)
• IONOS | ionos.co.uk (56)
• IONOS | ionos.com (69)
• IONOS | ionos.de (7)
• IONOS | ionos.es (14)
• IONOS | ionos.fr (8)
• Jaja (84)
• Janus Henderson (18)
• Jerry (3)
• Juni (15)
• JustPark (104)
• Kabayan Remit (8)
• Kovo (11)
• Last.fm (8)
• Leeds Building Society (30)
• Live Oak Bank (90)
• London Mutual Credit Union (7)
• London Stock Exchange Group (4)
• Lopay (48)
• MailerLite (63)
• Malt (4)
• Mapfre Insurance (US) (8)
• Market Force Information (5)
• Market Harborough Building Society (17)
• Massage Magazine Insurance Plus (35)
• Medicare Solutions (8)
• MedicareAdvantage.com (3)
• Merrick Bank (20)
• MetLife Pet Insurance (59)
• micro1 (27)
• Microsoft (96)
• Moneycorp (28)
• Monument (43)
• Monzo (268)
• Mozilla (11)
• MultiPolls (88)
• Nassau Financial Group (16)
• Newtek Bank (11)
• NextDigitalKey (8)
• Nexus Mods (22)
• Nottingham Building Society (74)
• Nucleus (20)
• O2 (130)
• OakNorth Bank (31)
• Octopus Energy (94)
• Octopus Energy France (7)
• Octopus Energy US (9)
• OfficeServ (3)
• OpenAI (26)
• Openly (5)
• opensky® (32)
• Oportun (22)
• Orange Genie (7)
• OrangeHost (42)
• Outfox Energy (63)
• OVO (81)
• Pagazani.com (3)
• Pangea Money Transfer (14)
• Paragon Bank (96)
• Patriot Software (8)
• Paylaterr (47)
• PaysafeCard (153)
• Peacocktv (14)
• Peter James Insurance (15)
• PhysicalAddress.com (9)
• Pinnacle (47)
• Pipdance (9)
• Plus500 (164)
• Porkbun (40)
• PremFina (42)
• Premium Credit (230)
• Proliability (17)
• Prosper (9)
• Proton VPN (16)
• Puppies.com (17)
• Quality Company Formations (4)
• QuickFile Accounting Software (9)
• Rakuten (USA) (13)
• RAMSDENSCURRENCY.co.uk (6)
• Rapid Formations (5)
• Recognise Bank (8)
• Remitly (162)
• RentalCover.com (10)
• Revolut (397)
• Rise Works (262)
• Roamler (13)
• Robert Half (3)
• Roblox (238)
• Salad (8)
• Sallie Mae (44)
• Santander (455)
• SaveOnEnergy.com (11)
• ScalaHosting (5)
• ScottishPower (177)
• Sendwave (44)
• Serve (17)
• Severn Trent (10)
• Sharemoney (7)
• Shawbrook (16)
• Shop LC (54)
• Showpiece (3)
• Simlesspay (11)
• SiteGround (10)
• Ski.com (26)
• Slash (15)
• Smart Pension (18)
• SmartMatch Insurance Agency, LLC (9)
• SMTP2GO (20)
• Snap Finance (17)
• SoundCloud (30)
• Spirit Dental (29)
• Spitfire Audio (63)
• Spotloan (10)
• Spring Savings (62)
• Squarespace (117)
• Stake (76)
• Starling (148)
• Staysure Travel Insurance (91)
• Steam (29)
• Stgeorge (47)
• Stitch (24)
• Store Insure (7)
• SumUp (242)
• Swappa (9)
• TalkTalk (102)
• Taptap Send (95)
• TeachersPayTeachers (15)
• Tesco Mobile UK (279)
• Tetradpay (17)
• Thameswater (31)
• Thankbox (9)
• The All-England Lawn Tennis and Croquet Club (5)
• The Camping and Caravanning Club (14)
• The General® (45)
• The Orchard (3)
• The Zebra (5)
• Three UK (94)
• Ticketmaster UK (77)
• TomTom (12)
• TopCashback (69)
• TopCashback USA (28)
• Total Password (5)
• Tower Loan (10)
• Trainline (154)
• transfergo.com (18)
• Travel Defenders (5)
• Trinity College London (15)
• True Potential (13)
• TÜV Rheinland (4)
• UENI (11)
• United Medicare Advisors (26)
• Unlimited Web Hosting (9)
• Uphold (108)
• US Birth Certificates & Vital Records (41)
• Use AI (101)
• Utilita (120)
• V12 Retail Finance Limited (21)
• Vanguard (24)
• Vecteezy (6)
• Vida Savings (35)
• Virgin Atlantic (7)
• VisaSyst | Travel Documents, Simplified (18)
• VisitorsCoverage Inc. (34)
• Vital Forms Direct | Vital Records Services (38)
• Vitality (101)
• Vodafone Italia (9)
• Vodafone UK (97)
• W1TTY (28)
• W3Schools.com (3)
• waEV-charge (4)
• wamo (47)
• WebToffee (5)
• Western Union (317)
• William Hill (63)
• Wise (937)
• Wisetack (11)
• Wolters Kluwer (7)
• Xoom, A PayPal Service (170)
• Yorkshire Building Society (239)
• Your Company Formations (7)
• Your Virtual Office London (11)
• YouTube (28)
• ZeroBounce (5)