Companies with the most “account/app problems” complaints
What this means and where to escalate →
Locked out, broken app or portal, login and account management failures. Ranked by reports found in the public Trustpilot reviews we analysed; counts depend on how many reviews of each company are in the census so far.
| Company | TrustScore | Account/app problems reports | Share of its complaints |
|---|---|---|---|
| Wise | 4.3 | 560 | 50% |
| Creation | 4.7 | 390 | 46% |
| Revolut | 4.7 | 264 | 35% |
| Yorkshire Building Society | 4.7 | 231 | 46% |
| Western Union | 4.3 | 215 | 31% |
| Monzo | 4.6 | 211 | 33% |
| HSBC UK | 4.4 | 205 | 35% |
| Rise Works | 4.3 | 205 | 53% |
| SumUp | 4.2 | 186 | 25% |
| Tesco Mobile UK | 4.2 | 186 | 17% |
| Roblox | 1.4 | 181 | 42% |
| Capital·com | 4.6 | 177 | 45% |
| Premium Credit | 4.5 | 165 | 25% |
| Santander | 3.5 | 163 | 35% |
| Bluevine | 4.7 | 146 | 61% |
| Hive | 4.1 | 136 | 22% |
| PaysafeCard | 4.6 | 134 | 42% |
| Remitly | 4.6 | 126 | 18% |
| ScottishPower | 4.4 | 126 | 16% |
| Xoom, A PayPal Service | 4.6 | 124 | 18% |
| Acorns | 4 | 122 | 31% |
| Hostinger | 4.6 | 114 | 16% |
| British Gas | 4.4 | 110 | 10% |
| EE | 4.3 | 106 | 8% |
| Utilita | 4.3 | 105 | 17% |
| Advance America | 4.9 | 103 | 19% |
| E.ON Next Energy Ltd | 4.5 | 98 | 9% |
| BT | 4.2 | 97 | 10% |
| Starling | 4.3 | 92 | 59% |
| Investec | 4.7 | 91 | 52% |
| Paragon Bank | 4.7 | 89 | 45% |
| Trainline | 4.1 | 85 | 12% |
| Compare the Market | 4.9 | 85 | 16% |
| Live Oak Bank | 4.6 | 84 | 38% |
| Current | 4.4 | 82 | 24% |
| Jaja | 4.5 | 79 | 42% |
| Vitality | 4.5 | 79 | 12% |
| Octopus Energy | 4.8 | 78 | 10% |
| Use AI | 4 | 77 | 12% |
| 1.3 | 76 | 74% | |
| O2 | 2.8 | 76 | 16% |
| Bumper | 4.8 | 73 | 17% |
| TalkTalk | 2.1 | 72 | 9% |
| Three UK | 4.6 | 72 | 9% |
| Taptap Send | 4.7 | 71 | 22% |
| Uphold | 4.6 | 69 | 68% |
| JustPark | 4.4 | 68 | 8% |
| iD Mobile | 4.2 | 68 | 8% |
| First Tech | 4.9 | 67 | 33% |
| Found | 4.5 | 67 | 38% |