My Choice Software: most-reported complaints
Automated analysis of 260 public Trustpilot reviews published 2023-08-19 to 2026-09-04. TrustScore 4.8 from 5,610 total reviews — see the Trustpilot page. Quick answer: is My Choice Software legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report that support is unhelpful, accounting for 45% of the 40 identified complaints. Issues with faulty products are the second most common concern, cited in 25% of complaints, while refund refusals make up 22% of the total. Delivery failures are reported less frequently, representing 12% of the complaints. The trends for unhelpful support and faulty products are rising, whereas refund refusals and delivery failures are falling.
How to reach My Choice Software
These are the contact details My Choice Software publishes on its Trustpilot profile, as of our last check on 2026-09-24 — phone 800-318-1439, email [email protected], address 23706 Birtcher Drive, Lake Forest, 92630.
The company claimed its Trustpilot profile on 2015-09-01, uses Trustpilot’s paid features, and last replied to a negative review on 2026-08-06. Trustpilot ranks it 22 of 342 in Software Company. We last checked this profile on 2026-09-24 and found 8 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
Elsewhere: 4.6★ on Google (614 reviews)
TrustScore over time
4.8 → 4.8 across 12 census measurements since 2026-08-17. Our own record, independent of Trustpilot’s display.
Reply behaviour over time
Solid: % of negative reviews replied to. Dashed: typical days to reply. Both as reported on this company’s Trustpilot profile, recorded whenever our census re-checked it and a figure had changed — the gaps between points are not equal: 2026-08-20 (100%, 3.2d) · 2026-08-24 (100%, 3.2d) · 2026-08-27 (100%, 3.2d) · 2026-08-30 (100%, 3.2d) · 2026-09-02 (100%, 3.6d) · 2026-09-08 (100%, 3.6d) · 2026-09-11 (100%, 3.6d) · 2026-09-14 (100%, 3.6d) · 2026-09-17 (100%, 3.6d) · 2026-09-20 (100%, 3.6d) · 2026-09-24 (100%, 3.6d).
Severity: 22% of this company’s 40 graded complaints were classified as severe (money lost, an essential service cut off, or a problem unresolved for months). See the harm index.
1★ share of negative reviews over time
Share of 1–3★ Trustpilot reviews that were 1★
In September 2016, 64% of 25 one-to-three-star reviews were 1★; in December 2016, 73% of 11.
Counted from September 2016 onward — the period for which our capture of 1★, 2★ and 3★ reviews is complete for all three. Months with fewer than 10 such reviews are omitted.
Reviewers here waited a median of 1.8 days between the experience and publishing their negative review (63 reviews record both dates).
What their policy promises
support availability: Mon-Fri 5AM-4PM PT
“Mon-Fri 5AM-4PM PT”
support availability: phone, email or chat
“contact our support team by phone, email or chat”
refund window: 2-4 weeks
“Customers shall expect to receive their refund within 2-4 weeks.”
refund window: 30 days notice
“All subscriptions require a 30 day notice of cancellation and are non refundable.”
Quoted verbatim from the company’s own published policy (source page); complaint counts are census classifications. As of 2026-09-16.
Policy-page monitoring
We monitor this company’s published policy page for changes. No changes have been detected since we started watching on 2026-09-01.
Automated change detection on the company’s own published policy page — a record of when the page changed, not a judgement on what changed.
Measured reply time: across 212 negative reviews that received a public reply, the median wait was 2.3 days — the company profile reports an average of 4 days. The two are measured differently: ours counts only replies we captured to negative reviews.
Reply quality: of 212 company replies to negative reviews analysed, 47% engaged with the specific problem and 40% were generic templates.
67% of its 237 recent 5★ reviews came from accounts that had written only that one review when we captured it (the median across companies is about 39%). A high share is a reason to look closer, not evidence of fake reviews.
Sector benchmark: support unhelpful makes up 45% of this company’s complaints vs a 38% median across 97 ranked companies in its sector.
Review velocity: 433 of this company’s 5,610 Trustpilot reviews (8%) were written in the last 12 months.
What are the most common complaints about My Choice Software?
Support unhelpful
18 reports · 45% of complaintsrising since 2025-12“advised by a very adversarial representative that they would not give me a refund”
The company replied on 2026-02-27: “Thank you again for your feedback, Jim. We want to clarify an important detail regarding your purchase. The software license associated with your order was successfully registered and activated. As…”
Our classifier read this reply as a deflection.
“4 had already been used and wouldn't activate”
The company replied on 2026-02-10: “We take concerns like this seriously and want to clarify what’s happening. When a key appears to already be in use, it’s often related to system configuration, existing digital licenses, or multiple…”
Our classifier read this reply as a substantive response.
It promised: refund.
“The product key kept telling me I had already received my purchase, never worked and, I received no assistance with the installation.”
The company replied on 2025-12-24: “Thank you for the additional details and for following up. After reviewing the timeline of your order, we can confirm that the product key was delivered and successfully activated. Shortly after your…”
Our classifier read this reply as a deflection.
Faulty product
10 reports · 25% of complaintsrising since 2025-12“the key code would not work. Found out through MicroSoft that the key code had already been used.”
The company replied on 2025-03-10: “Thank you for reaching out. Please be assured that all of our product keys undergo a thorough verification process to ensure they are valid before being sent to our customers. However, with software,…”
Our classifier read this reply as a template response.
1 reader marked this review helpful on Trustpilot.
“4 had already been used and wouldn't activate”
The company replied on 2026-02-10: “We take concerns like this seriously and want to clarify what’s happening. When a key appears to already be in use, it’s often related to system configuration, existing digital licenses, or multiple…”
Our classifier read this reply as a substantive response.
It promised: refund.
“they are selling expired license keys as verified by Microsoft”
The company replied on 2026-01-24: “Thank you for bringing this to our attention. We take claims like this very seriously. We do not knowingly sell expired or invalid license keys, and all keys are sourced from verified suppliers. In…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
Refund refused
9 reports · 22% of complaintsfalling“advised by a very adversarial representative that they would not give me a refund”
The company replied on 2026-02-27: “Thank you again for your feedback, Jim. We want to clarify an important detail regarding your purchase. The software license associated with your order was successfully registered and activated. As…”
Our classifier read this reply as a deflection.
“It doesn't download. The space provided for my license number, isn't fillable.”
The company replied on 2024-04-01: “Thank you for taking the time to review your experience, Heide. We value all feedback and are always looking for opportunities to improve our service. After reviewing your order, we have been unable…”
Our classifier read this reply as a deflection.
“didn’t get my promised refund”
The company replied on 2026-08-06: “Thank you for taking the time to leave a review, David. We did not have the opportunity to discuss system compatibility prior to your purchase, but after speaking with you, we confirmed the software…”
Our classifier read this reply as a substantive response.
It promised: refund.
Delivery failed
5 reports · 12% of complaintsfalling“The product key kept telling me I had already received my purchase, never worked and, I received no assistance with the installation.”
The company replied on 2025-12-24: “Thank you for the additional details and for following up. After reviewing the timeline of your order, we can confirm that the product key was delivered and successfully activated. Shortly after your…”
Our classifier read this reply as a deflection.
“I did not receive my product! no download and no communication from the company.”
The company replied on 2024-09-18: “Thank you for taking the time to review your experience, Anna. Thank you for reaching out to us. We appreciate your patience and are here to help you with any additional assistance you may need. We…”
Our classifier read this reply as a template response.
“I can,t fine the software window 11 and my pc computer.something you not tell me rigth.”
The company replied on 2025-09-25: “Thank you for your recent purchase and for sharing your feedback, Elia. We're sorry to hear you're having trouble locating your Windows 11 software and understand how frustrating that can be. We’ve…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
Support unreachable
5 reports · 12% of complaintsfalling“I did not receive my product! no download and no communication from the company.”
The company replied on 2024-09-18: “Thank you for taking the time to review your experience, Anna. Thank you for reaching out to us. We appreciate your patience and are here to help you with any additional assistance you may need. We…”
Our classifier read this reply as a template response.
“The phone number I called was busy for over an hour”
The company replied on 2025-01-21: “Thank you for sharing your experience. We sincerely apologize for the inconvenience you encountered. We take issues like this very seriously, as providing valid and functional licenses is our top…”
Our classifier read this reply as a template response.
“still haven't gotten the download. I've called customer service three times and no one has any information”
The company replied on 2024-11-25: “Thank you for sharing your experience Taylor, and we want to sincerely apologize for the delay and frustration you went through. This isn’t the kind of experience we want our customers to have, and…”
Our classifier read this reply as a substantive response.
It promised: refund.
Not as described
5 reports · 12% of complaintsrising since 2025-12“They are NOT Microsoft Partners. I asked them for proof of their Microsoft Partnership”
The company replied on 2026-04-01: “We’re sorry to hear about this experience. At this time, we have not been able to identify any record of an interaction or transaction that matches this situation. We are committed to operating…”
Our classifier read this reply as a deflection.
“I wasn't shown a button to download”
The company replied on 2026-09-09: “Thank you for your feedback, Jackie. We’re glad we were able to connect with you directly and assist with the installation of Microsoft 365 Personal. We’re happy to hear that everything was…”
Our classifier read this reply as a substantive response.
“didn’t get my promised refund”
The company replied on 2026-08-06: “Thank you for taking the time to leave a review, David. We did not have the opportunity to discuss system compatibility prior to your purchase, but after speaking with you, we confirmed the software…”
Our classifier read this reply as a substantive response.
It promised: refund.
Compare My Choice Software with…
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-09-07.