eHealth Medicare: most-reported complaints
Automated analysis of 476 public Trustpilot reviews published 2025-07-04 to 2026-08-25. TrustScore 4.8 from 22,927 total reviews — see the Trustpilot page. Quick answer: is eHealth Medicare legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report that customer support is unreachable, with 97 complaints noting long telephone waiting times. Another common issue is that support staff are perceived as unhelpful, accounting for 71 reports where customers struggled to resolve policy changes. Additionally, some reviewers cited misleading pricing information and technical problems with the account or app.
The company claimed its Trustpilot profile on 2014-08-13, uses Trustpilot’s paid features, uses Trustpilot’s AI-assisted replies, and last replied to a negative review on 2026-08-31. Trustpilot ranks it 5 of 22 in Health Insurance Agency. We last checked this profile on 2026-09-23 and found 0 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
Elsewhere: 2.9★ on Google (16 reviews)
TrustScore over time
4.8 → 4.8 across 8 census measurements since 2026-08-17. Our own record, independent of Trustpilot’s display.
Reply behaviour over time
Solid: % of negative reviews replied to. Dashed: typical days to reply. Both as reported on this company’s Trustpilot profile, recorded whenever our census re-checked it and a figure had changed — the gaps between points are not equal: 2026-08-24 (96%, 5.4d) · 2026-08-27 (96%, 5.4d) · 2026-09-01 (97%, 5.5d) · 2026-09-04 (97%, 5.5d) · 2026-09-11 (97%, 5.5d) · 2026-09-17 (97%, 5.5d) · 2026-09-20 (97%, 5.5d).
Severity: 9% of this company’s 230 graded complaints were classified as severe (money lost, an essential service cut off, or a problem unresolved for months). See the harm index.
1★ share of negative reviews over time
Share of 1–3★ Trustpilot reviews that were 1★
In February 2024, 40% of 25 one-to-three-star reviews were 1★; in December 2025, 37% of 100.
Counted from February 2024 onward — the period for which our capture of 1★, 2★ and 3★ reviews is complete for all three. Months with fewer than 10 such reviews are omitted.
Reviewers here waited a median of 3.0 days between the experience and publishing their negative review (568 reviews record both dates).
Measured reply time: across 357 negative reviews that received a public reply, the median wait was 4.2 days — the company profile reports an average of 6 days. The two are measured differently: ours counts only replies we captured to negative reviews.
Reply quality: of 357 company replies to negative reviews analysed, 12% engaged with the specific problem and 88% were generic templates.
63% of its 189 recent 5★ reviews came from accounts that had written only that one review when we captured it (the median across companies is about 39%). A high share is a reason to look closer, not evidence of fake reviews.
Sector benchmark: support unreachable makes up 42% of this company’s complaints vs a 19% median across 135 ranked companies in its sector.
Review velocity: 6,366 of this company’s 22,927 Trustpilot reviews (28%) were written in the last 12 months.
What are the most common complaints about eHealth Medicare?
Support unreachable
97 reports · 42% of complaintssteady“Telephone waiting time was way too long during last week of open enrollment.”
The company replied on 2025-12-08: “Thank you for taking the time to provide your review regarding services received by eHealth Insurance Services Inc. We're sorry to hear you had a negative experience. We take all feedback seriously.…”
Our classifier read this reply as a template response.
1 reader marked this review helpful on Trustpilot.
“none of them would help or send us to a supervisor”
“I spent hours on the phone yesterday waiting on hold, listening to every explanation of this policy you were supposed to sign me up for”
The company replied on 2025-12-12: “Thank you for taking the time to provide your review regarding services received by eHealth Insurance Services Inc. We're sorry to hear you had a negative experience. We take all feedback seriously.…”
Our classifier read this reply as a template response.
Support unhelpful
71 reports · 31% of complaintssteady“I went through 10 people trying to change my supplement policy. The first 9 were absolutely pathetic, no help at all.”
The company replied on 2026-01-05: “Thank you for taking the time to provide your review regarding services received by eHealth Insurance Services Inc. We're sorry to hear you had a negative experience. We take all feedback seriously.…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
1 reader marked this review helpful on Trustpilot.
“I have been trying to log in to my account for two week, and I couldn't.”
The company replied on 2026-07-15: “Thank you for taking the time to provide your review regarding services received by eHealth Insurance Services Inc. We're sorry to hear you had a negative experience. We take all feedback seriously.…”
Our classifier read this reply as a template response.
“Your agent said she works with elderly people so she KNEW I would believe I needed to get different insurance”
The company replied on 2026-05-06: “Thank you for taking the time to provide your review regarding services received by eHealth Insurance Services Inc. We're sorry to hear you had a negative experience. We take all feedback seriously.…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
Misleading pricing
20 reports · 9% of complaintsfalling“Told me there was only one plan”
The company replied on 2026-01-05: “Thank you for taking the time to provide your review regarding services received by eHealth Insurance Services Inc. We're sorry to hear you had a negative experience. We take all feedback seriously.…”
Our classifier read this reply as a template response.
“I also did NOT sign up for freedom.”
The company replied on 2025-11-21: “Thank you for taking the time to provide your review regarding services received by eHealth Insurance Services Inc. We're sorry to hear you had a negative experience. We take all feedback seriously.…”
Our classifier read this reply as a template response.
“he miss led me and signed me up for it”
Account/app problems
20 reports · 9% of complaintssteady“It does let me enter his meds but it assigns them to me.”
The company replied on 2025-10-30: “Thank you for taking the time to provide your review regarding services received by eHealth Insurance Services Inc. We're sorry to hear you had a negative experience. We take all feedback seriously.…”
Our classifier read this reply as a template response.
1 reader marked this review helpful on Trustpilot.
“I have been trying to log in to my account for two week, and I couldn't.”
The company replied on 2026-07-15: “Thank you for taking the time to provide your review regarding services received by eHealth Insurance Services Inc. We're sorry to hear you had a negative experience. We take all feedback seriously.…”
Our classifier read this reply as a template response.
“Your website crashed twice on me.”
The company replied on 2026-03-23: “Thank you for taking the time to provide your review regarding services received by eHealth Insurance Services Inc. We're sorry to hear you had a negative experience. We take all feedback seriously.…”
Our classifier read this reply as a template response.
Other
18 reports · 8% of complaintssteady“My BD is 3/3 and I applied on 3/4 and you STILL declined me illegally.”
The company replied on 2026-03-23: “Thank you for taking the time to provide your review regarding services received by eHealth Insurance Services Inc. We're sorry to hear you had a negative experience. We take all feedback seriously.…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
“I'm very upset that I was not informed about you selling my phone number”
The company replied on 2025-11-11: “Thank you for taking the time to provide your review regarding services received by eHealth Insurance Services Inc. We're sorry to hear you had a negative experience. We take all feedback seriously.…”
Our classifier read this reply as a deflection.
“Choice is a fundamental right of All. Truly unacceptable business ethic.”
The company replied on 2026-02-19: “Thank you for taking the time to provide your review regarding services received by eHealth Insurance Services Inc. We're sorry to hear you had a negative experience. We take all feedback seriously.…”
Our classifier read this reply as a template response.
Hard to cancel
10 reports · 4% of complaintsfalling“I also did NOT sign up for freedom.”
The company replied on 2025-11-21: “Thank you for taking the time to provide your review regarding services received by eHealth Insurance Services Inc. We're sorry to hear you had a negative experience. We take all feedback seriously.…”
Our classifier read this reply as a template response.
“now you say, I can’t cancel so I’m gonna have to go over to Red Cross and Blue Shield”
The company replied on 2025-11-21: “Thank you for taking the time to provide your review regarding services received by eHealth Insurance Services Inc. We're sorry to hear you had a negative experience. We take all feedback seriously.…”
Our classifier read this reply as a template response.
“If you don't cancel her application now I will have my attorney get involved.”
The company replied on 2025-07-07: “Thank you for taking the time to provide your review regarding services received by eHealth Insurance Services Inc. We're sorry to hear you had a negative experience. We take all feedback seriously.…”
Our classifier read this reply as a template response.
Compare eHealth Medicare with…
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-09-01.