Vodafone Italia: most-reported complaints
Automated analysis of 108 public Trustpilot reviews published 2024-05-06 to 2026-09-23. TrustScore 2.2 from 11,698 total reviews — see the Trustpilot page. Quick answer: is Vodafone Italia legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report issues with poor core service and unhelpful support, each accounting for 41% of the 71 identified complaints. Support being unreachable is another frequent concern, cited in 27% of complaints. Billing errors are reported less frequently, making up 14% of the complaints. The trend for poor core service is rising, while support unhelpful and support unreachable trends are flat, and billing errors are falling.
The company claimed its Trustpilot profile on 2026-03-16, uses Trustpilot’s paid features, uses Trustpilot’s AI-assisted replies, and last replied to a negative review on 2026-09-25. Trustpilot ranks it 15 of 15 in Telecommunications Service Provider. We last checked this profile on 2026-09-27 and found 0 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
TrustScore over time
2.0 → 2.2 across 11 census measurements since 2026-08-23. Our own record, independent of Trustpilot’s display.
Reply behaviour over time
Solid: % of negative reviews replied to. Dashed: typical days to reply. Both as reported on this company’s Trustpilot profile, recorded whenever our census re-checked it and a figure had changed — the gaps between points are not equal: 2026-08-23 (0%, 0.0d) · 2026-08-27 (0%, 0.0d) · 2026-09-01 (0%, 0.0d) · 2026-09-04 (0%, 0.0d) · 2026-09-07 (0%, 0.0d) · 2026-09-11 (0%, 0.0d) · 2026-09-14 (0%, 0.0d) · 2026-09-17 (1%, 0.6d) · 2026-09-20 (1%, 0.3d) · 2026-09-23 (2%, 0.6d) · 2026-09-27 (3%, 0.5d).
Severity: 37% of this company’s 71 graded complaints were classified as severe (money lost, an essential service cut off, or a problem unresolved for months). See the harm index.
Reviewers here waited a median of 0.8 days between the experience and publishing their negative review (109 reviews record both dates).
Vodafone operates in 4 markets we track — compare its complaint mix by country.
Review provenance: 28 company-invited reviews in the recent window average 4.18★, while 79 organic (uninvited) reviews average 1.57★.
Sector benchmark: poor core service makes up 41% of this company’s complaints vs a 26% median across 40 ranked companies in its sector.
Review velocity: 1,963 of this company’s 11,698 Trustpilot reviews (17%) were written in the last 12 months.
What are the most common complaints about Vodafone Italia?
Poor core service
29 reports · 41% of complaintsrising since 2026-02“my Internet has been shut down without notification”
3 readers marked this review helpful on Trustpilot.
“being impossible to speak through phone, we went to another store”
3 readers marked this review helpful on Trustpilot.
“I am without Internet since one week and they keep disconnecting my line every time I call them”
2 readers marked this review helpful on Trustpilot.
Support unhelpful
29 reports · 41% of complaintssteady“they are now threatening me with legal action”
2 readers marked this review helpful on Trustpilot.
“you finish in a loop where you do not resolve the problem”
2 readers marked this review helpful on Trustpilot.
“At the end it also proved to be impossible to cancel the service”
1 reader marked this review helpful on Trustpilot.
Support unreachable
19 reports · 27% of complaintssteady“being impossible to speak through phone, we went to another store”
3 readers marked this review helpful on Trustpilot.
“I'M STILL PAYING THE SERVICE!!!”
2 readers marked this review helpful on Trustpilot.
“My internet is down 2 weeks and no one want to help me”
2 readers marked this review helpful on Trustpilot.
Billing errors
10 reports · 14% of complaintsfalling“my Internet has been shut down without notification”
3 readers marked this review helpful on Trustpilot.
“I'M STILL PAYING THE SERVICE!!!”
2 readers marked this review helpful on Trustpilot.
“They forced an additional plan to my contract without my consent”
2 readers marked this review helpful on Trustpilot.
Account/app problems
9 reports · 13% of complaintssteady“impossibile for me to contact someone. no one contacts me and i cannot contact nobody”
2 readers marked this review helpful on Trustpilot.
“the code never arrives, meaning that the company fails to allow me to see my own bills”
1 reader marked this review helpful on Trustpilot.
“Trying to log in from App, tells me I have to use SPID and it doesn't work.”
1 reader marked this review helpful on Trustpilot.
Contract term changes
6 reports · 8% of complaintsfalling“they are now threatening me with legal action”
2 readers marked this review helpful on Trustpilot.
“They forced an additional plan to my contract without my consent”
2 readers marked this review helpful on Trustpilot.
“Months later they are charging 40 Euros extra for this”
1 reader marked this review helpful on Trustpilot.
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-09-23.