No1 Currency: most-reported complaints
Automated analysis of 1,590 public Trustpilot reviews published 2026-05-08 to 2026-09-23. TrustScore 4.7 from 18,095 total reviews — see the Trustpilot page. Quick answer: is No1 Currency legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report issues categorized as 'Other,' accounting for 28% of the 262 complaints identified in the last 1590 reviews. Support unhelpfulness is the second most common concern, representing 24% of complaints and showing a rising trend. Delivery failures and overcharging issues follow, each comprising 11% and 10% of complaints respectively, with both showing a falling trend.
How to reach No1 Currency
These are the contact details No1 Currency publishes on its Trustpilot profile, as of our last check on 2026-09-23 — phone 0331 630 3200, email [email protected], address 15 Galena Road, Hammersmith, London, W6 0LT, GB.
The company claimed its Trustpilot profile on 2016-12-13, uses Trustpilot’s paid features, uses Trustpilot’s AI-assisted replies, and last replied to a negative review on 2026-07-06. Trustpilot ranks it 22 of 34 in Currency Exchange Service. We last checked this profile on 2026-09-23 and found 77 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
Forum footprint: 8 MoneySavingExpert forum discussions mention this company (browse). Roughly 1 of the top, relevance-sorted search results were posted in the last 90 days — an approximate figure by construction, not a true recency count. Recent thread titles: “No1 Currency Foreign EXchange”, “E: 07/03 Win £300 Worth Of Luxury Luggage With No1 Currency”, “E: 30/07 10am Win £100 of travel money from No1 Currency (IG)”.
Elsewhere: 4.9★ on Google (3,817 reviews)
TrustScore over time
4.7 → 4.7 across 15 census measurements since 2026-08-12. Our own record, independent of Trustpilot’s display.
Reply behaviour over time
Solid: % of negative reviews replied to. Dashed: typical days to reply. Both as reported on this company’s Trustpilot profile, recorded whenever our census re-checked it and a figure had changed — the gaps between points are not equal: 2026-08-12 (31%, 11.3d) · 2026-08-15 (30%, 11.3d) · 2026-08-18 (29%, 11.3d) · 2026-08-21 (28%, 11.3d) · 2026-08-24 (27%, 11.3d) · 2026-08-27 (26%, 11.3d) · 2026-09-01 (26%, 11.3d) · 2026-09-04 (24%, 11.3d) · 2026-09-07 (24%, 11.3d) · 2026-09-11 (23%, 11.3d) · 2026-09-14 (22%, 11.3d) · 2026-09-17 (22%, 11.3d) · 2026-09-20 (22%, 11.3d) · 2026-09-23 (22%, 11.3d).
Severity: 4% of this company’s 262 graded complaints were classified as severe (money lost, an essential service cut off, or a problem unresolved for months). See the harm index.
1★ share of negative reviews over time
Share of 1–3★ Trustpilot reviews that were 1★
In May 2026, 53% of 53 one-to-three-star reviews were 1★; in September 2026, 55% of 47.
Counted from May 2026 onward — the period for which our capture of 1★, 2★ and 3★ reviews is complete for all three. Months with fewer than 10 such reviews are omitted.
Reviewers here waited a median of 3.4 days between the experience and publishing their negative review (471 reviews record both dates).
Measured reply time: across 214 negative reviews that received a public reply, the median wait was 6.8 days — the company profile reports an average of 11 days. The two are measured differently: ours counts only replies we captured to negative reviews.
Reply quality: of 214 company replies to negative reviews analysed, 60% engaged with the specific problem and 37% were generic templates.
10% of its 1232 recent 5★ reviews came from accounts that had written only that one review when we captured it (the median across companies is about 39%). A high share is a reason to look closer, not evidence of fake reviews.
Sector benchmark: other makes up 28% of this company’s complaints vs a 20% median across 148 ranked companies in its sector.
Review velocity: 4,182 of this company’s 18,095 Trustpilot reviews (23%) were written in the last 12 months.
What are the most common complaints about No1 Currency?
Other
72 reports · 28% of complaintssteady“they refused to accept my $100 USD bill because it had a tiny writing in pen on it”
1 reader marked this review helpful on Trustpilot.
“I had to wait and missed my schedule bus home.”
“No money in branch”
Support unhelpful
64 reports · 24% of complaintsrising since 2026-09“nine days passed with no update, no notification, and no reply to my email asking for the status”
“Poor communication on phone and in person wasted my time.”
“got one rate and got an email. when arrived was told not valid”
Delivery failed
29 reports · 11% of complaintsfalling“Currency has failed to be delivered at collection point … was expected yesterday”
“nine days passed with no update, no notification, and no reply to my email asking for the status”
“week later no currency arrived at collection store”
Overcharging
27 reports · 10% of complaintsfalling“he told me I had to pay for the envelope. It’s a blatant rip-off by these people”
“if you use an ATM you will be charged up to 10% commission”
“I noticed I had been charged an extra £5 for this privilege that I did not want or need.”
Delivery late
27 reports · 10% of complaintsrising since 2026-09“Nothing arrived”
“nine days passed with no update, no notification, and no reply to my email asking for the status”
“I ordered my currency on 10 th sept and didnt receive any email from Perfectgetaway until 16th sept”
Misleading pricing
22 reports · 8% of complaintssteady“he told me I had to pay for the envelope. It’s a blatant rip-off by these people”
“I had already ordered my Euros @ 1.142 but I ask the clerk what that the rate was €1.172 which is far less than I got.”
“when I actually went and picked up currency then rates were lower than you stated . Which left me a little disappointed”
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Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-09-23.