CTD Tiles: most-reported complaints
Automated analysis of 272 public Trustpilot reviews published 2017-12-04 to 2026-08-26. TrustScore 4.7 from 3,523 total reviews — see the Trustpilot page. Quick answer: is CTD Tiles legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report delivery failures, which account for 28% of the 174 complaints identified across 272 reviews. Delivery delays are the second most common issue, cited in 27% of complaints, followed by unhelpful customer support at 26%. A smaller portion of reviewers, representing 12% of complaints, mention receiving faulty products. The data indicates a flat trend for all reported issues during the analysis period.
How to reach CTD Tiles
These are the contact details CTD Tiles publishes on its Trustpilot profile, as of our last check on 2026-09-26 — phone 0800 014 2994, email [email protected], address 351 Shields Road, Newcastle upon Tyne, NE6 2UD, GB.
Trustpilot lists this business as no longer collecting reviews. New reviews are not currently being gathered for its profile. See the Trustpilot page for the current status.
The company claimed its Trustpilot profile on 2018-09-17. We last checked this profile on 2026-09-26 and found 1 new review. These are facts Trustpilot publishes about the profile, as of our last harvest.
Forum footprint: 0 MoneySavingExpert forum discussions mention this company (browse). Roughly 0 of the top, relevance-sorted search results were posted in the last 90 days — an approximate figure by construction, not a true recency count.
Elsewhere: 5★ on Google (567 reviews)
TrustScore over time
4.6 → 4.7 across 3 census measurements since 2026-09-11. Our own record, independent of Trustpilot’s display.
Reply behaviour over time
Solid: % of negative reviews replied to. Dashed: typical days to reply. Both as reported on this company’s Trustpilot profile, recorded whenever our census re-checked it and a figure had changed — the gaps between points are not equal: 2026-09-11 (0%, 0.0d) · 2026-09-17 (0%, 0.0d) · 2026-09-26 (0%, 0.0d).
Severity: 16% of this company’s 174 graded complaints were classified as severe (money lost, an essential service cut off, or a problem unresolved for months). See the harm index.
Reviewers here waited a median of 6.7 days between the experience and publishing their negative review (96 reviews record both dates).
Measured reply time: across 150 negative reviews that received a public reply, the median wait was 1.6 days — the company profile reports an average of under a day. The two are measured differently: ours counts only replies we captured to negative reviews.
Reply quality: of 150 company replies to negative reviews analysed, 35% engaged with the specific problem and 60% were generic templates.
27% of its 93 recent 5★ reviews came from accounts that had written only that one review when we captured it (the median across companies is about 39%). A high share is a reason to look closer, not evidence of fake reviews.
Sector benchmark: delivery failed makes up 28% of this company’s complaints vs a 21% median across 152 ranked companies in its sector.
Review velocity: 67 of this company’s 3,523 Trustpilot reviews (2%) were written in the last 12 months.
What are the most common complaints about CTD Tiles?
Delivery failed
49 reports · 28% of complaintssteady“promises of a full refund, never appeared!”
“Items never received”
“Ctd ceased trading having taken our money!”
Delivery late
47 reports · 27% of complaintssteady“It's been changed twice and they still cannot get the product delivered!!”
The company replied on 2019-01-16: “Hi Molly, Thank you for taking the time to review your experience at CTD Tiles. We are sorry to hear that your experience with us was not what we expect for our customers. We appreciate all feedback…”
Our classifier read this reply as a template response.
1 reader marked this review helpful on Trustpilot.
“Raise complaint and still no refund on delivery charges.”
“the promised 5 days has turned into excess of 12 already”
Support unhelpful
45 reports · 26% of complaintssteady“they say I have only paid half the amount i actually have (cash) there system on records 3months but they say I got 250sqm for 5600”
The company replied on 2023-12-12: “Hi James, We take customer service very seriously and we are disappointed to hear about your recent experience. Please can you send an email to [email protected] with your order details so we can…”
Our classifier read this reply as a template response.
“The tiles are clearly not fit for purpose”
The company replied on 2023-07-10: “Good Morning, We are sorry to hear of your recent experience with us. We want to make sure all our customers receive the highest care; the Customer service team are currently investigating this. If…”
Our classifier read this reply as a template response.
“I said that is not right after spending nearly 1hr 30min you telling us we have to pay almost triple of original quote.”
The company replied on 2023-04-12: “Good Afternoon, We are sorry to hear of your recent experience with us. We want to make sure all our customers receive the highest care, the Customer service team are currently investigating this. If…”
Our classifier read this reply as a template response.
Faulty product
21 reports · 12% of complaintssteady“The tiles are clearly not fit for purpose”
The company replied on 2023-07-10: “Good Morning, We are sorry to hear of your recent experience with us. We want to make sure all our customers receive the highest care; the Customer service team are currently investigating this. If…”
Our classifier read this reply as a template response.
“They bring broken tiles and they did not refund.”
The company replied on 2022-05-18: “Good morning Elvan, We are sorry to hear of your recent experience with us. We want to make sure all our customers receive the highest care, the Customer service team are currently investigating…”
Our classifier read this reply as a template response.
“Finally get the tiles only to find out there the wrong ones!!”
The company replied on 2021-02-16: “Hi Mark, CTD take customer service very seriously and I’m disappointed to hear that you felt we didn't offer the high standard of service that we aim for on this occasion. This is currently being…”
Our classifier read this reply as a template response.
Refunds delayed
17 reports · 10% of complaintssteady“Raise complaint and still no refund on delivery charges.”
“Following receiving an email about warehouse error I've responded to email and called twice about my refund but not had confirmation this is being processed.”
The company replied on 2024-06-13: “Hi, thank you for your review. I am sorry that you have had a frustrating experience. Where we experience higher than expected demand on specific products we are sometimes unable to fulfil a small…”
Our classifier read this reply as a substantive response.
It promised: refund.
“Still no communication after three days though judging by the other one-star reviews stock control and refunds are the biggest issue.”
The company replied on 2024-06-20: “Hi, thank you for your review. I am sorry that you have had a frustrating experience. Where we experience higher than expected demand on specific products we are sometimes unable to fulfil a small…”
Our classifier read this reply as a substantive response.
It promised: refund.
Refund refused
16 reports · 9% of complaintssteady“no refund even if they told you could..”
1 reader marked this review helpful on Trustpilot.
“promises of a full refund, never appeared!”
“they would refund me but never did.”
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-09-11.