Mapfre Insurance (US): most-reported complaints
Automated analysis of 437 public Trustpilot reviews published 2025-02-22 to 2026-09-18. TrustScore 4.9 from 11,462 total reviews — see the Trustpilot page. Quick answer: is Mapfre Insurance (US) legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report that customer support is unhelpful or unreachable, with 13 and 8 reports respectively. Overcharging is another frequent concern, cited in 11 instances, while billing errors were mentioned 8 times. These issues account for the majority of the 60 complaints identified in the analyzed reviews.
How to reach Mapfre Insurance (US)
These are the contact details Mapfre Insurance (US) publishes on its Trustpilot profile, as of our last check on 2026-09-23 — phone 1-800-922-8276, address 211 Main Street, Webster, MA, 01570, US.
The company claimed its Trustpilot profile on 2015-08-24, uses Trustpilot’s paid features, and last replied to a negative review on 2026-09-17. Trustpilot ranks it 2 of 66 in Insurance Company. We last checked this profile on 2026-09-23 and found 8 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
TrustScore over time
4.9 → 4.9 across 11 census measurements since 2026-08-17. Our own record, independent of Trustpilot’s display.
Reply behaviour over time
Solid: % of negative reviews replied to. Dashed: typical days to reply. Both as reported on this company’s Trustpilot profile, recorded whenever our census re-checked it and a figure had changed — the gaps between points are not equal: 2026-08-20 (100%, 0.7d) · 2026-08-24 (100%, 0.7d) · 2026-09-01 (100%, 0.6d) · 2026-09-04 (100%, 0.6d) · 2026-09-07 (100%, 0.6d) · 2026-09-11 (100%, 0.6d) · 2026-09-14 (100%, 0.6d) · 2026-09-17 (100%, 0.6d) · 2026-09-20 (100%, 0.6d) · 2026-09-23 (100%, 0.6d).
Severity: 28% of this company’s 60 graded complaints were classified as severe (money lost, an essential service cut off, or a problem unresolved for months). See the harm index.
Reviewers here waited a median of 1.2 days between the experience and publishing their negative review (186 reviews record both dates).
Measured reply time: across 371 negative reviews that received a public reply, the median wait was 0.4 days — the company profile reports an average of under a day.
Reply quality: of 371 company replies to negative reviews analysed, 28% engaged with the specific problem and 70% were generic templates.
73% of its 361 recent 5★ reviews came from accounts that had written only that one review when we captured it (the median across companies is about 39%). A high share is a reason to look closer, not evidence of fake reviews.
Sector benchmark: support unhelpful makes up 22% of this company’s complaints vs a 28% median across 148 ranked companies in its sector.
Review velocity: 2,113 of this company’s 11,462 Trustpilot reviews (18%) were written in the last 12 months.
What are the most common complaints about Mapfre Insurance (US)?
Support unhelpful
13 reports · 22% of complaintsrising since 2026-03“Seems to me the replies are coming from a bot.”
The company replied on 2026-06-15: “Brandy, We apologize for your negative experience with Mapfre. Please contact us at [email protected] so we can look into this further for you, with your name, policy number and a brief…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
“my final bill is now $406 per month and NOONE can tell me why.”
The company replied on 2025-07-10: “Hello Colby, We apologize for your negative experience with Mapfre. If there is anything we can look into further for you please contact us at [email protected] with your name, policy number,…”
Our classifier read this reply as a template response.
“Your answer to my review was absolutely USELESS”
The company replied on 2026-08-11: “Hello Nancy, We apologize for your negative experience with Mapfre. If there is anything we can look into further for you please contact us at [email protected] with your name, policy number…”
Our classifier read this reply as a template response.
Overcharging
11 reports · 18% of complaintssteady“they increased my premium amount by 30% two months later just before my second installment was due”
The company replied on 2026-08-19: “Hello Mike, We apologize for your negative experience with Mapfre. If there is anything we can look into further for you please contact us at [email protected] with your name, policy number…”
Our classifier read this reply as a template response.
“The price is now 40$ more per month! 480:00 more per year.”
The company replied on 2025-09-19: “Hello Anne, We apologize for your negative experience with Mapfre. If there is anything we can look into further for you please contact us at [email protected] with your name, policy number,…”
Our classifier read this reply as a template response.
“They will not give back the full amount. They’ll skim 200-300 from the unnecessary payments taken.”
The company replied on 2025-06-04: “Hello Liz, We apologize for your negative experience with Mapfre. If there is anything we can look into further for you please contact us at [email protected] with your name, policy number,…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
Support unreachable
8 reports · 13% of complaintsrising since 2026-03“when I called most often, I got voicemail and when I asked for a call back or text, I'm the one that had to call back.”
The company replied on 2025-10-13: “Hello Virginia, We apologize for your negative experience with Mapfre. If there is anything we can look into further for you please contact us at [email protected] with your name, policy…”
Our classifier read this reply as a template response.
1 reader marked this review helpful on Trustpilot.
“she has not responded to any of my emails, text messages, or phone calls since 04/28/2026.”
The company replied on 2026-05-26: “Hello, We apologize for your negative claim experience with Mapfre. If there is anything we can look into further for you please contact us at [email protected] with your name, claim number…”
Our classifier read this reply as a template response.
“can't get through to a live agent”
The company replied on 2026-07-28: “Hello Joseph, We apologize for your negative experience with Mapfre. If there is anything we can look into further for you please contact us at [email protected] with your name, policy number…”
Our classifier read this reply as a template response.
Billing errors
8 reports · 13% of complaintsfalling“They wouldn't pay a basic claim, then billed me for a year after I sold my home.”
The company replied on 2026-06-23: “Hello Rick, We apologize for your negative experience with Mapfre. If there is anything we can look into further for you please contact us at [email protected] with your name, policy number…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
“All i can say is the would not stop billing me after my policy was cancelled. Then they sent me to collections”
The company replied on 2025-12-08: “Hello Jessie, We apologize for your negative experience with Mapfre. If there is anything we can look into further for you please contact us at [email protected] with your name, policy…”
Our classifier read this reply as a template response.
“my final bill is now $406 per month and NOONE can tell me why.”
The company replied on 2025-07-10: “Hello Colby, We apologize for your negative experience with Mapfre. If there is anything we can look into further for you please contact us at [email protected] with your name, policy number,…”
Our classifier read this reply as a template response.
Other
8 reports · 13% of complaintsrising since 2026-03“Seems to me the replies are coming from a bot.”
The company replied on 2026-06-15: “Brandy, We apologize for your negative experience with Mapfre. Please contact us at [email protected] so we can look into this further for you, with your name, policy number and a brief…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
“They cancelled my policy, because I filed a claim when someone else was at fault.”
The company replied on 2025-12-11: “Hello Erion, We apologize for your negative experience with Mapfre. If there is anything we can look into further for you please contact us at [email protected] with your name, policy number,…”
Our classifier read this reply as a template response.
“Bad dates. Changes made & not told”
The company replied on 2026-07-16: “Hello George, We apologize for your negative experience with Mapfre. If there is anything we can look into further for you please contact us at [email protected] with your name, policy number…”
Our classifier read this reply as a template response.
Misleading pricing
6 reports · 10% of complaintssteady“My agent then notified me that Mapfre was not going to honor this and the total would be the original full total”
The company replied on 2026-09-02: “Hello Dawn, We apologize for your negative experience with Mapfre. If you would like us to look into this further for you please contact us at [email protected] with your name, policy number…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
“I was give one price and now it has changed to a higher price”
The company replied on 2026-07-06: “Hello Michael, We apologize for your negative experience with Mapfre. If there is anything we can look into further for you please contact us at [email protected] with your name, policy…”
Our classifier read this reply as a template response.
“they acted as brokers instead”
The company replied on 2025-11-04: “Hello Veronica, We apologize for your negative experience with Mapfre. If there is anything we can look into further for you please contact us at [email protected] with your name, policy…”
Our classifier read this reply as a template response.
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Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-09-20.