Davinci Virtual Office Solutions: most-reported complaints
Automated analysis of 266 public Trustpilot reviews published 2025-09-17 to 2026-09-22. TrustScore 4.6 from 3,248 total reviews — see the Trustpilot page. Quick answer: is Davinci Virtual Office Solutions legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report that support is unreachable, with 12 reports accounting for 25% of the 48 identified complaints. The next most common issue is support being unhelpful, cited in 11 reports (23% of complaints). Other concerns, such as slow setup times, were mentioned in 10 reports (21% of complaints). Finally, overcharging for services was reported in 5 instances (10% of complaints).
How to reach Davinci Virtual Office Solutions
These are the contact details Davinci Virtual Office Solutions publishes on its Trustpilot profile, as of our last check on 2026-09-24 — phone 801-990-9200, email [email protected], address 2150 south 1300 east, suite 200, salt lake city, 84106, US.
The company claimed its Trustpilot profile on 2014-06-09, uses Trustpilot’s paid features, and last replied to a negative review on 2026-09-14. Trustpilot ranks it 54 of 82 in Association or Organization. We last checked this profile on 2026-09-24 and found 4 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
Elsewhere: 2.9★ on Google (17 reviews)
TrustScore over time
4.6 → 4.6 across 11 census measurements since 2026-08-17. Our own record, independent of Trustpilot’s display.
Reply behaviour over time
Solid: % of negative reviews replied to. Dashed: typical days to reply. Both as reported on this company’s Trustpilot profile, recorded whenever our census re-checked it and a figure had changed — the gaps between points are not equal: 2026-08-20 (98%, 13.8d) · 2026-08-27 (98%, 13.8d) · 2026-08-30 (98%, 13.8d) · 2026-09-02 (100%, 12.0d) · 2026-09-08 (97%, 12.0d) · 2026-09-11 (97%, 12.0d) · 2026-09-15 (95%, 12.0d) · 2026-09-18 (97%, 12.0d) · 2026-09-21 (95%, 12.0d) · 2026-09-24 (93%, 12.0d).
Severity: 21% of this company’s 48 graded complaints were classified as severe (money lost, an essential service cut off, or a problem unresolved for months). See the harm index.
Reviewers here waited a median of 8.1 days between the experience and publishing their negative review (212 reviews record both dates).
What their policy promises
support availability: fully supported, staffed and available
“All Davinci services remain fully supported, staffed and available.”
support availability: fully staffed and operational
“All Davinci Live Receptionist Services and Live Web Chat Services remain fully staffed and operational by leveraging Davinci’s WFH model.”
support availability: available and operational at almost all Davinci locations
“Virtual Office Addresses and Mail Receipt Services remain available and operational at almost all Davinci locations”
support availability: operational at almost all Davinci Locations
“Mail forwarding services remain operational at almost all Davinci Locations”
Quoted verbatim from the company’s own published policy (source page); complaint counts are census classifications. As of 2026-09-17.
Policy-page monitoring
We monitor this company’s published policy page for changes. No changes have been detected since we started watching on 2026-09-21.
Automated change detection on the company’s own published policy page — a record of when the page changed, not a judgement on what changed.
Measured reply time: across 416 negative reviews that received a public reply, the median wait was 9.8 days — the company profile reports an average of 12 days. The two are measured differently: ours counts only replies we captured to negative reviews.
Reply quality: of 416 company replies to negative reviews analysed, 53% engaged with the specific problem and 40% were generic templates.
Review provenance: 61 company-invited reviews in the recent window average 4.02★, while 175 organic (uninvited) reviews average 4.81★.
58% of its 203 recent 5★ reviews came from accounts that had written only that one review when we captured it (the median across companies is about 39%). A high share is a reason to look closer, not evidence of fake reviews.
Sector benchmark: support unreachable makes up 25% of this company’s complaints vs a 18% median across 259 ranked companies in its sector.
Review velocity: 429 of this company’s 3,248 Trustpilot reviews (13%) were written in the last 12 months.
What are the most common complaints about Davinci Virtual Office Solutions?
Support unreachable
12 reports · 25% of complaintsfalling“At times I can not get them to respond by phone”
The company replied on 2026-04-16: “Hello David - Thank you for taking a moment to leave your comments. I'm so sorry to hear that the onboarding process did not go as expected for you. I know that Brandi, our Customer Care Manager, has…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
1 reader marked this review helpful on Trustpilot.
“I've asked questions, but haven't gotten any answers.”
The company replied on 2026-02-26: “Hello Michael - Thank you for taking the time to leave your comments. I'm so sorry to hear that the onboarding process did not go as expected. I know our Customer Care manager, Brandi, has reach out…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
1 reader marked this review helpful on Trustpilot.
“they are STILL debiting my cards for accounts I've canceled multiple times and don't use.”
The company replied on 2026-08-10: “Hello Mr. Campopiano - Thank you again for taking the time to leave your feedback. I'm so sorry to hear that your experience with our services did not go as expected. Your feedback is very valuable,…”
Our classifier read this reply as a substantive response.
It promised: refund.
Support unhelpful
11 reports · 23% of complaintsrising since 2026-06“They are refusing to provide me with a refund. I signed up yesterday 7/23/2026 and canceled officially in writing and by phone today 7/24/2026.”
The company replied on 2026-07-29: “Hello - Thank you so much for taking a moment to leave your comments. I'm so sorry to hear about the experience you had with our team. I know that our Customer Care Manager Brandi has been working…”
Our classifier read this reply as a template response.
1 reader marked this review helpful on Trustpilot.
“At times I can not get them to respond by phone”
The company replied on 2026-04-16: “Hello David - Thank you for taking a moment to leave your comments. I'm so sorry to hear that the onboarding process did not go as expected for you. I know that Brandi, our Customer Care Manager, has…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
1 reader marked this review helpful on Trustpilot.
“not to mention it took 3 weeks to even have set up.”
The company replied on 2026-03-20: “Hello - Thank you for taking a moment to leave your comments. Our team would love the chance to speak with you regarding this and see what we can do to understand your frustrations better and be of…”
Our classifier read this reply as a template response.
1 reader marked this review helpful on Trustpilot.
Other
10 reports · 21% of complaintsfalling“not to mention it took 3 weeks to even have set up.”
The company replied on 2026-03-20: “Hello - Thank you for taking a moment to leave your comments. Our team would love the chance to speak with you regarding this and see what we can do to understand your frustrations better and be of…”
Our classifier read this reply as a template response.
1 reader marked this review helpful on Trustpilot.
“Take your money elsewhere.”
The company replied on 2025-10-29: “Hello Morgan - Thank you for taking the time to leave your comments. I'm so sorry to hear that the service was not as expected for you. We'd love the opportunity to speak with you and understand more…”
Our classifier read this reply as a template response.
1 reader marked this review helpful on Trustpilot.
“They scrape the internet for other legitimate virtual office listings and then charge you for it without actually providing any services.”
The company replied on 2026-06-24: “Hello Jed - Thank you for taking a moment to leave your comments. I'm so sorry to hear there was any confusion with the services we offer. We do partner with all locations listed on our site, and we…”
Our classifier read this reply as a deflection.
Overcharging
5 reports · 10% of complaintssteady“overcharging for service that was never rendered”
The company replied on 2026-05-08: “Hello - Thank you for taking the time to leave your comments. I am so sorry to hear about what you've experienced. I definately understand where you are coming from with your frustrations. I…”
Our classifier read this reply as a substantive response.
It promised: refund.
1 reader marked this review helpful on Trustpilot.
“They raise they price for no reason and expect you to pay mind u it’s damn near $100 I pay for a virtual address”
The company replied on 2026-04-15: “Hello Kimora - Thank you for taking a moment to leave your comments. I'm so sorry if there was any miscommunication regarding the services. I understand that Brandi helped to clarify this and work…”
Our classifier read this reply as a substantive response.
1 reader marked this review helpful on Trustpilot.
“they are automatically adding $15 per month to all services, for all of the customers, without justifying that sudden change”
The company replied on 2026-06-04: “Hello Kenneth - Thank you for taking the time to leave your comments. I'm so sorry to hear that there was some confusion about the services and pricing. Our team has reached out to you seveeral times…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
Account/app problems
5 reports · 10% of complaintsrising since 2026-06“The notary video platform was difficult to access and use.”
The company replied on 2026-08-17: “Hello Denai - Thank you for taking a moment to leave your comments. I'm so sorry to hear that the onboarding process didn't go as planned for you. I know that Brandi has reached out about this and…”
Our classifier read this reply as a substantive response.
It promised: refund.
“Account set up not completed in timely manner”
The company replied on 2026-07-29: “Hello Uma - Thank you for your comments, we appreciating you taking the time to share your experience. I'm so sorry that the set up process was not as expected. I understand that Brandi reached out…”
Our classifier read this reply as a substantive response.
“The virtual notary didn’t work.”
The company replied on 2026-02-18: “Hello - Thank you for taking the time to let us know about your experience. I see that you communicated with Takneisha about this and were able to provide more details about your experience. I'm so…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
Misleading pricing
4 reports · 8% of complaintsfalling“Instead each time another roadblock presented itself they blamed Google and sold another add-on.”
The company replied on 2026-04-08: “Hello James - Thank you so much for taking the time to let us know about your experience. I am so sorry to hear about the frustrations you've experienced with setting up your Google profile. I know…”
Our classifier read this reply as a template response.
1 reader marked this review helpful on Trustpilot.
“YOUR SERVICES WERE COMPLETELY MISREPRESENTED”
1 reader marked this review helpful on Trustpilot.
“Price increased in one month. I believed I was deceived.”
The company replied on 2026-01-19: “Hello Marcella - Thank you for your comments. I'm so sorry to hear of your frustrations. I understand Takneisha has been working with you on this and was able to waive the increase for at this time.…”
Our classifier read this reply as a substantive response.
It promised: refund.
Compare Davinci Virtual Office Solutions with…
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-09-24.