SoundCloud: most-reported complaints
Automated analysis of 102 public Trustpilot reviews published 2025-12-11 to 2026-09-27. TrustScore 1.4 from 723 total reviews — see the Trustpilot page. Quick answer: is SoundCloud legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report that customer support is unreachable, with 40 out of 90 identified complaints citing a lack of response. Another frequent issue is unhelpful support, accounting for 26 reports where users experienced long delays or zero human interaction. Additionally, 24 reviewers highlighted problems related to their accounts or the app, such as unexpected account deletions. Other concerns, including allegations of deceptive practices, made up the remaining 16 reports.
Trustpilot lists this business as no longer collecting reviews. New reviews are not currently being gathered for its profile. See the Trustpilot page for the current status.
The company claimed its Trustpilot profile on 2026-09-18. We last checked this profile on 2026-09-27 and found 2 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
Elsewhere: 2.5★ on Google (6 reviews)
Severity: 28% of this company’s 90 graded complaints were classified as severe (money lost, an essential service cut off, or a problem unresolved for months). See the harm index.
Reviewers here waited a median of 0.9 days between the experience and publishing their negative review (96 reviews record both dates).
What their policy promises
refund window: 14 days
“Du hast das Recht, binnen vierzehn (14) Tagen ohne Angabe von Gründen diesen Vertrag zu widerrufen.”
refund window: 14 days
“spätestens binnen vierzehn (14) Tagen ab dem Tag zurückzuzahlen, an dem die Mitteilung über Deinen Widerruf dieses Vertrags bei uns eingegangen ist.”
refund window: 14 days
“Die Widerrufsfrist beträgt vierzehn (14) Tage ab dem Tag des Vertragsabschlusses.”
refund window: online via footer
“Du kannst Dein Widerrufsrecht auch online ausüben, indem Du die Widerrufsfunktion nutzt, die im Footer unserer Webseite verfügbar ist”
Quoted verbatim from the company’s own published policy (source page); complaint counts are census classifications. As of 2026-09-24.
Sector benchmark: support unreachable makes up 44% of this company’s complaints vs a 15% median across 116 ranked companies in its sector.
Review velocity: 166 of this company’s 723 Trustpilot reviews (23%) were written in the last 12 months.
What are the most common complaints about SoundCloud?
Support unreachable
40 reports · 44% of complaintsfalling“I offered to send them any information or files on how I created the art; I just simply never got a response!”
5 readers marked this review helpful on Trustpilot.
“I have had repeated SoundCloud Monthly Go payments taken from my bank account, but I do not recognise or authorise them.”
4 readers marked this review helpful on Trustpilot.
“My ticket went unanswered for weeks. Zero human responses arrived until long after the issue became irrelevant, almost 2 months later”
4 readers marked this review helpful on Trustpilot.
Support unhelpful
26 reports · 29% of complaintssteady“My ticket went unanswered for weeks. Zero human responses arrived until long after the issue became irrelevant, almost 2 months later”
4 readers marked this review helpful on Trustpilot.
“very slow to no response from customer support I canceled my subscription. When I asked to get my accumulated money”
3 readers marked this review helpful on Trustpilot.
“support tickets are answered weeks later with “we can’t do anything anymore.””
3 readers marked this review helpful on Trustpilot.
Account/app problems
24 reports · 27% of complaintssteady“My account after so many years was deleted just like that.”
3 readers marked this review helpful on Trustpilot.
“I can’t access my paid pro account at all.”
3 readers marked this review helpful on Trustpilot.
“support is NON-EXISTENT”
2 readers marked this review helpful on Trustpilot.
Other
16 reports · 18% of complaintsfalling“A complete suck of time and money deceitful algorithm push claims. Bait and switch?”
4 readers marked this review helpful on Trustpilot.
“Selling a service that doesn't work and providing no customer support.”
3 readers marked this review helpful on Trustpilot.
“The platform has become terrible, they also scam their artists.”
2 readers marked this review helpful on Trustpilot.
Poor core service
5 reports · 6% of complaintssteady“response times have declined, impacting urgent mail handling.”
2 readers marked this review helpful on Trustpilot.
“I made 2 tickets and nobody answered. I changed every song name manually until I realized”
1 reader marked this review helpful on Trustpilot.
“platform actually became worse”
1 reader marked this review helpful on Trustpilot.
Misleading pricing
4 reports · 4% of complaintsfalling“they wont let you transfer to Spotify nor let me buy premium and back to the adverts”
2 readers marked this review helpful on Trustpilot.
“the support is negligence, doesnt exist”
1 reader marked this review helpful on Trustpilot.
“platform actually became worse”
1 reader marked this review helpful on Trustpilot.
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-09-27.