RG Riley: most-reported complaints
Automated analysis of 269 public Trustpilot reviews published 2017-01-05 to 2026-09-02. TrustScore 4.8 from 1,683 total reviews — see the Trustpilot page. Quick answer: is RG Riley legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report that products are not as described, accounting for 33% of the 58 identified complaints. Issues with faulty products and failed delivery follow, representing 24% and 16% of complaints respectively. Additionally, 12% of complaints cite unhelpful customer support. The number of reports regarding inaccurate descriptions and delivery failures has been falling, while complaints about support are rising.
How to reach RG Riley
These are the contact details RG Riley publishes on its Trustpilot profile, as of our last check on 2026-09-24 — phone 708-921-5874, email [email protected], address 17700 Duvan Drive, Tinley Park, 60477, US.
The company claimed its Trustpilot profile on 2017-01-03, uses Trustpilot’s paid features, and last replied to a negative review on 2026-04-01. Trustpilot ranks it 3 of 43 in Activewear Store. We last checked this profile on 2026-09-24 and found 1 new review. These are facts Trustpilot publishes about the profile, as of our last harvest.
TrustScore over time
4.8 → 4.8 across 9 census measurements since 2026-08-17. Our own record, independent of Trustpilot’s display.
Reply behaviour over time
Solid: % of negative reviews replied to. Dashed: typical days to reply. Both as reported on this company’s Trustpilot profile, recorded whenever our census re-checked it and a figure had changed — the gaps between points are not equal: 2026-08-27 (100%, 1.3d) · 2026-08-30 (100%, 1.3d) · 2026-09-03 (100%, 2.0d) · 2026-09-08 (50%, 2.0d) · 2026-09-12 (100%, 2.0d) · 2026-09-15 (100%, 2.0d) · 2026-09-21 (100%, 2.0d) · 2026-09-24 (100%, 2.0d).
Severity: 2% of this company’s 58 graded complaints were classified as severe (money lost, an essential service cut off, or a problem unresolved for months). See the harm index.
Measured reply time: across 46 negative reviews that received a public reply, the median wait was 0.7 days — the company profile reports an average of 2 days. The two are measured differently: ours counts only replies we captured to negative reviews.
Reply quality: of 46 company replies to negative reviews analysed, 74% engaged with the specific problem and 2% were generic templates.
53% of its 190 recent 5★ reviews came from accounts that had written only that one review when we captured it (the median across companies is about 39%). A high share is a reason to look closer, not evidence of fake reviews.
Sector benchmark: not as described makes up 33% of this company’s complaints vs a 21% median across 140 ranked companies in its sector.
Review velocity: 122 of this company’s 1,683 Trustpilot reviews (7%) were written in the last 12 months.
What are the most common complaints about RG Riley?
Not as described
19 reports · 33% of complaintsfalling“received many shirts with cuts and holes and stains”
The company replied on 2018-06-25: “Thanks for your review Janet. I took a look back at your order to see what had been purchased and it appears you ordered mostly Mill Grade Irregulars by size. Mill grades are t-shirts that have not…”
Our classifier read this reply as a substantive response.
“last order wasn't the colors t shirts was shown on the web were whole different colors”
The company replied on 2025-08-11: “Thank you for your review. Styles on our website that show multiple different colors are a representation of colors for that style, but not the identical assortment of colors you'll receive. The…”
Our classifier read this reply as a deflection.
“the shirts I ordered were on the website wrong”
The company replied on 2025-05-20: “Thank you for your review. I wanted to personally follow up to understand which product persists on our website that is incorrect or misleading. Could you provide the style number and the issue you…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
Faulty product
14 reports · 24% of complaintssteady“received many shirts with cuts and holes and stains”
The company replied on 2018-06-25: “Thanks for your review Janet. I took a look back at your order to see what had been purchased and it appears you ordered mostly Mill Grade Irregulars by size. Mill grades are t-shirts that have not…”
Our classifier read this reply as a substantive response.
“Most to all shirts are torn”
The company replied on 2026-04-01: “Thank you for your review. We've reviewed your order and reached out directly via email to resolve your issue without response. Your order included 3 different styles of 3rds/Imperfects, which are…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
“These t shirts are poor quality”
The company replied on 2026-01-05: “Thank you for your review. Can you please elaborate on why you found the t-shirts ordered to be of low quality? 2 of the styles were first quality closeouts, 1 of them was a mill graded irregular.…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
Delivery failed
9 reports · 16% of complaintsfalling“I received 8 XL and 4 L Disappointed with first order”
“sent me two cases of kids large shirts instead of 1 adult large 1 kid large.”
The company replied on 2022-08-29: “We are sorry to hear about your negative experience with RG Riley. However, we have a log of customer communications that contradicts this account. 8/19 (Friday, 4:22 pm) - Order Placed Comment:…”
Our classifier read this reply as a deflection.
“If you buy 10 lots, you'll receive 9. No effort will be made to locate the missing part of your order”
The company replied on 2021-01-11: “Thea, very sorry to hear you had such a bad experience with us. I see this is in regards to an order placed back in September. I am not sure who you spoke with (or why you were unable to reach us)…”
Our classifier read this reply as a substantive response.
It promised: refund.
Support unhelpful
7 reports · 12% of complaintsrising since 2022-10“Website hard to work on had to call several times just to get registered”
The company replied on 2025-09-22: “Thank you for your review. Michael recalls assisting you over the phone with your log in troubles. I believe it was the result of confusion when entering your user name and password but then pressing…”
Our classifier read this reply as a deflection.
“I REQUESTED M U L T I P L E TIMES AN ACCOUNT. MY REQUEST WENT IGNORED”
The company replied on 2023-10-09: “We received your request to create an account on Nov 1st at 6:49 pm (We were closed for the day). Your account was created and a username and password were emailed to you on Nov 2nd at 8:54 am just…”
Our classifier read this reply as a substantive response.
“He was very rude.”
Delivery late
6 reports · 10% of complaintsrising since 2022-10“never communicated the shipping information”
“sent me two cases of kids large shirts instead of 1 adult large 1 kid large.”
The company replied on 2022-08-29: “We are sorry to hear about your negative experience with RG Riley. However, we have a log of customer communications that contradicts this account. 8/19 (Friday, 4:22 pm) - Order Placed Comment:…”
Our classifier read this reply as a deflection.
“I’ve emailed as I have not been given a tracking number or even an expected delivery date.”
Support unreachable
4 reports · 7% of complaintssteady“They are not replying to me I have email them like 7 days ago for a refund or replacement”
The company replied on 2023-10-17: “To set the record straight here, you received the size that you ordered. You may have intended to purchase a different size, but you received the order you entered into our system. Furthermore, we…”
Our classifier read this reply as a deflection.
“I’ve emailed as I have not been given a tracking number or even an expected delivery date.”
“yet i never received a response or refund of any kind.”
The company replied on 2017-11-28: “Hello Kevin, Thank you for your review. We did receive your email over the weekend and were able to catch and process both orders to ship together. However, the shipping cost difference was…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-09-07.