Market Force Information: most-reported complaints
- Complaints in recent reviews
- 63% of 101 recent reviews analysed
- Most-reported issue
- Billing errors 59% of complaints
- Company replies
- 0% of negative reviews, typically within a day
- TrustScore
- 1.7 from 160 total reviews
- Review window analysed
- 2018-01-20 to 2026-10-03 101 reviews
- Sector
- Other sectors
Automated analysis of 101 public Trustpilot reviews published 2018-01-20 to 2026-10-03. TrustScore 1.7 from 160 total reviews — see the Trustpilot page. Quick answer: is Market Force Information legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report billing errors, which account for 59% of the 64 complaints identified in 101 reviews. Support issues are also common, with 27% of complaints citing unhelpful service and 19% noting that support is unreachable. The remaining 22% of complaints fall under other categories. While billing error reports remain flat, complaints regarding unhelpful and unreachable support are rising.
Trustpilot lists this business as no longer collecting reviews. New reviews are not currently being gathered for its profile. See the Trustpilot page for the current status.
What are the most common complaints about Market Force Information?
| Issue | Share | Count | Trend | By month |
|---|---|---|---|---|
| Billing errors | 59% | 38 | steady | |
| Support unhelpful | 27% | 17 | rising since 2023-11 | |
| Other | 22% | 14 | rising since 2023-11 | |
| Support unreachable | 19% | 12 | falling | |
| Overcharging | 9% | 6 | rising since 2023-11 | |
| Account/app problems | 8% | 5 | falling |
Billing errors
38 reports · 59% of complaints“shafted for payment for no specific reason”
6 readers marked this review helpful on Trustpilot.
“I did get a reimbursement for the meal and petrol”
6 readers marked this review helpful on Trustpilot.
“Fees have now dropped to to zero”
5 readers marked this review helpful on Trustpilot.
Support unhelpful
17 reports · 27% of complaints“the way Paul coleman emails a reply has made me leave”
10 readers marked this review helpful on Trustpilot.
“I did get a reimbursement for the meal and petrol”
6 readers marked this review helpful on Trustpilot.
“2019 has been a terrible year for late payments”
The company replied on 2019-10-22: “Thank you for reaching out to us. We truly value your opinion and it is due to feedback like yours that we can review and address issues that may impact our most valuable asset; our shoppers. Please…”
Our classifier read this reply as a template response.
5 readers marked this review helpful on Trustpilot.
Other
14 reports · 22% of complaints“the despicable way Paul Coleman spoke to me. It was completely inappropriate”
6 readers marked this review helpful on Trustpilot.
“Five Guys assignments where the reimbursement is £11 however for minimum purchase of small burger or hotdogs is £12 and no fee it doesnt make sense.”
4 readers marked this review helpful on Trustpilot.
“Why don't you just answer the question as to why you are expecting people to work for free.. Why should people put the effort in when there is no return..”
4 readers marked this review helpful on Trustpilot.
Support unreachable
12 reports · 19% of complaints“The payment system and customer service is horrendous.”
The company replied on 2019-11-11: “Thank you for reaching out to us. We truly value your opinion and it is due to feedback like yours that we can review and address issues that may impact our most valuable asset; our shoppers. Please…”
Our classifier read this reply as a template response.
3 readers marked this review helpful on Trustpilot.
“I am still £40 out of pocket and still waiting for my call back.”
The company replied on 2019-03-17: “We are sad to hear things did not go as expected. Market Force Information is always hard at work to make sure our team clearly communicates expectations to our shoppers so that your evaluation can…”
Our classifier read this reply as a template response.
3 readers marked this review helpful on Trustpilot.
“I have now not been paid for the first two jobs I have done for the recently. Despite messaging them for 2 days again now I haven't even been replied too.”
2 readers marked this review helpful on Trustpilot.
Overcharging
6 reports · 9% of complaints“they will pay you NOTHING except for partial refund”
5 readers marked this review helpful on Trustpilot.
“I recommend shoppers do not work for nothing”
5 readers marked this review helpful on Trustpilot.
“company needs a revamp in its customer service”
4 readers marked this review helpful on Trustpilot.
Account/app problems
5 reports · 8% of complaints“They remove assignments without notice”
The company replied on 2019-06-18: “Thank you for reaching out to us. We truly value your opinion and it is due to feedback like yours that we can review and address issues that may impact our most valuable asset; our shoppers. Please…”
Our classifier read this reply as a template response.
4 readers marked this review helpful on Trustpilot.
“the job was released by someone last minute”
The company replied on 2019-05-22: “We are sad to hear things did not go as expected. Market Force Information is always hard at work to make sure our team clearly communicates expectations to our shoppers so that your evaluation can…”
Our classifier read this reply as a template response.
3 readers marked this review helpful on Trustpilot.
“Deleted assignment from my account without notice or reason”
The company replied on 2019-05-18: “We are sad to hear things did not go as expected. Market Force Information is always hard at work to make sure our team clearly communicates expectations to our shoppers so that your evaluation can…”
Our classifier read this reply as a template response.
2 readers marked this review helpful on Trustpilot.
How to reach Market Force Information
These are the contact details Market Force Information publishes on its Trustpilot profile, as of our last check on 2026-11-11 — phone 01908328000, email [email protected], address Unit 4, Mount Mill Farm, Milton Keynes, MK196DG, GB.
The company claimed its Trustpilot profile on 2016-03-22. We last checked this profile on 2026-11-11 and found 0 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
Forum footprint: 1 MoneySavingExpert forum discussions mention this company (browse). Roughly 0 of the top, relevance-sorted search results were posted in the last 90 days — an approximate figure by construction, not a true recency count. Recent thread titles: “E: 31/05 Win £250 worth of Love2Shop vouchers (must be aged 18-19 to enter)”.
TrustScore over time
1.4 → 1.7 across 3 census measurements since 2026-09-30. Our own record, independent of Trustpilot’s display.
Reply behaviour over time
Solid: % of negative reviews replied to. Dashed: typical days to reply. Both as reported on this company’s Trustpilot profile, recorded whenever our census re-checked it and a figure had changed — the gaps between points are not equal:
Show all 3 dated readings
2026-09-30 (0%, 0.0d) · 2026-10-06 (0%, 0.0d) · 2026-10-12 (0%, 0.0d).
Severity: 42% of this company’s 64 graded complaints were classified as severe (money lost, an essential service cut off, or a problem unresolved for months). See the harm index.
Reviewers here waited a median of 1.8 days between the experience and publishing their negative review (28 reviews record both dates).
What their policy promises
refund window: one month
“Payment will be made by the Company via BACS to your bank account within one month following completion of the relevant Services or as stipulated in the Assignment particulars.”
Quoted verbatim from the company’s own published policy (source page); complaint counts are census classifications. As of 2026-10-30.
Policy-page monitoring
We monitor this company’s published policy page. No change to the policy text has been detected since we started watching on 2026-10-19.
Automated change detection on the company’s own published policy page. A change is listed only when a term, price, time limit, right or contact route in the policy text changed; other edits are counted, not listed.
Reply quality: of 24 company replies to negative reviews analysed, 8% engaged with the specific problem and 92% were generic templates.
Sector benchmark: billing errors makes up 59% of this company’s complaints vs a 14% median across 132 ranked companies in its sector.
Review velocity: 10 of this company’s 160 Trustpilot reviews (6%) were written in the last 12 months.
Other UK companies with evidenced “Billing errors” complaints
- Market Harborough Building Society
- MarketWatch
- McCambridge Duffy Insolvency Practitioners
- Midcounties
- Moneycorp
- Monzo
- Nationalcar
- Northwood GB
- Nottingham Building Society
- NOW
See all companies by issue: Billing errors · Support unhelpful · Support unreachable · Overcharging · Account/app problems · Sector table: Other sectors in the UK
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-10-06.