Companies MadeSimple: most-reported complaints
Automated analysis of 414 public Trustpilot reviews published 2025-10-13 to 2026-09-23. TrustScore 4.8 from 5,047 total reviews — see the Trustpilot page. Quick answer: is Companies MadeSimple legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report that customer support is unhelpful, with 18 out of 41 identified complaints citing a lack of effort to resolve issues. Account and app problems are the second most common concern, accounting for 20% of complaints, while other issues such as data privacy concerns also make up 20% of the reported problems. Billing errors are less frequent, representing 7% of complaints, and include reports of unauthorized payment attempts. Trends for support and billing issues remain flat, while other complaints are rising and account issues are falling.
How to reach Companies MadeSimple
These are the contact details Companies MadeSimple publishes on its Trustpilot profile, as of our last check on 2026-09-24 — phone 02076085500, address 20 Wenlock Road, London, N1 7GU, GB.
The company claimed its Trustpilot profile on 2021-11-19, uses Trustpilot’s paid features, uses Trustpilot’s AI-assisted replies, and last replied to a negative review on 2026-09-23. Trustpilot ranks it 5 of 10 in Company Registry. We last checked this profile on 2026-09-24 and found 16 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
Forum footprint: 0 MoneySavingExpert forum discussions mention this company (browse). Roughly 0 of the top, relevance-sorted search results were posted in the last 90 days — an approximate figure by construction, not a true recency count.
Elsewhere: 4.1★ on Google (0 reviews)
TrustScore over time
4.8 → 4.8 across 14 census measurements since 2026-08-11. Our own record, independent of Trustpilot’s display.
Reply behaviour over time
Solid: % of negative reviews replied to. Dashed: typical days to reply. Both as reported on this company’s Trustpilot profile, recorded whenever our census re-checked it and a figure had changed — the gaps between points are not equal: 2026-08-11 (100%, 0.4d) · 2026-08-14 (100%, 0.3d) · 2026-08-18 (100%, 0.3d) · 2026-08-21 (100%, 0.3d) · 2026-08-24 (100%, 0.3d) · 2026-08-27 (100%, 0.3d) · 2026-08-30 (100%, 0.3d) · 2026-09-02 (100%, 0.3d) · 2026-09-08 (100%, 0.3d) · 2026-09-11 (100%, 0.3d) · 2026-09-14 (100%, 0.3d) · 2026-09-17 (100%, 0.3d) · 2026-09-20 (100%, 0.3d) · 2026-09-24 (100%, 0.3d).
Severity: 12% of this company’s 41 graded complaints were classified as severe (money lost, an essential service cut off, or a problem unresolved for months). See the harm index.
1★ share of negative reviews over time
Share of 1–3★ Trustpilot reviews that were 1★
In July 2022, 54% of 11 one-to-three-star reviews were 1★; in January 2024, 80% of 10.
Counted from July 2022 onward — the period for which our capture of 1★, 2★ and 3★ reviews is complete for all three. Months with fewer than 10 such reviews are omitted.
Reviewers here waited a median of 2.6 days between the experience and publishing their negative review (279 reviews record both dates).
Measured reply time: across 335 negative reviews that received a public reply, the median wait was 0.5 days — the company profile reports an average of under a day.
Reply quality: of 335 company replies to negative reviews analysed, 44% engaged with the specific problem and 30% were generic templates.
83% of its 341 recent 5★ reviews came from accounts that had written only that one review when we captured it (the median across companies is about 39%). A high share is a reason to look closer, not evidence of fake reviews.
Sector benchmark: support unhelpful makes up 44% of this company’s complaints vs a 27% median across 320 ranked companies in its sector.
Review velocity: 1,274 of this company’s 5,047 Trustpilot reviews (25%) were written in the last 12 months.
What are the most common complaints about Companies MadeSimple?
Support unhelpful
18 reports · 44% of complaintssteady“When I tried to explain my situation, his only response was: “Request a refund.” — no help, no understanding, and no effort to solve the issue”
The company replied on 2025-11-03: “Dear Youssef, Thank you for reaching out and for taking the time to share your feedback. We’re genuinely sorry to hear that you were disappointed with your recent experience and that you felt…”
Our classifier read this reply as a deflection.
1 reader marked this review helpful on Trustpilot.
“advertising 3 hr service yet 3 weeks later I,m still waiting”
The company replied on 2026-07-24: “Thank you for your review. We appreciate how disappointing it is when a service takes longer than you expected. Our website explains that company formations can be ready in as little as 3 working…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
“recurring issue since Nov 25 which we have flagged on several occasions & advised it would be resolved but still no resolution”
The company replied on 2026-04-20: “Hello Aamir, Due to this being a public forum, I wouldn't wish to request any of your information via this channel. Please could I ask that you email [email protected] including the company…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
Other
8 reports · 20% of complaintsrising since 2026-06“I am concerned that my personal data may be being sold or that it has been compromised.”
The company replied on 2026-01-06: “Hello, We appreciate the feedback given above, thank you. Keeping our customers data secure is extremely important to us and we would like to discuss your concerns in more detail so this can be…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
“Extremely poor service and solution”
The company replied on 2026-09-23: “Thank you for your review. We’re sorry to hear you were disappointed with the service. Once the information needed for the application was confirmed, we were able to submit it to Companies House. The…”
Our classifier read this reply as a substantive response.
“I started the process almost a week ago and STILL unresolved”
The company replied on 2026-06-19: “Thank you for leaving a review. I can appreciate the concern this may have caused. Your company was successfully incorporated on 17 June using the name selected in your original application.…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
Account/app problems
8 reports · 20% of complaintsfalling“I sent the documents ten times, and they sent over a dozen emails claiming everything was wrong”
The company replied on 2026-07-10: “Hello, Thank you for your review. We appreciate that the ID verification was a challenge but though we can help explain the requirements and guide customers through the process, it is Companies House…”
Our classifier read this reply as a deflection.
“it cannot be registered with the overseas address in Companies MadeSimple web page.”
The company replied on 2026-07-06: “Good Afternoon. Thank you for getting in contact. Formation timeframes are dependent on Companies House workloads and can be impacted by the new government requirements to complete ID checks with…”
Our classifier read this reply as a deflection.
“I had a lots of problems a very hard time registering with CMS.”
The company replied on 2026-04-15: “Hello Azhar, Thank you for taking the time to leave a review. We appreciate any feedback provided as this helps us improve in the future. I have reviewed the errors that occurred with the formation…”
Our classifier read this reply as a substantive response.
Billing errors
3 reports · 7% of complaintssteady“attempted to take an unauthorised payment of £98,000 from my business account”
The company replied on 2026-04-15: “Thank you for your review. We are very sorry for the concern and frustration this situation has caused. An issue of this nature is serious, and we recognise why this has raised wider concerns for you…”
Our classifier read this reply as a substantive response.
“they refunded it but later they reclaimed it from my account, and now not even responding.”
The company replied on 2026-03-02: “Hello Muhammad, This would never be the intention and I would like to look into this further for you. If you would like to contact us at your earliest convenience we would be happy to take a look…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
“I had an issue with fees being charged incorrectly”
The company replied on 2026-07-03: “Hello Neil, After you got in touch about some extra items on your order, we looked into this and can confirm that a refund was processed for those items. We're glad this has been resolved, but please…”
Our classifier read this reply as a substantive response.
It promised: refund.
Support unreachable
3 reports · 7% of complaintssteady“they refunded it but later they reclaimed it from my account, and now not even responding.”
The company replied on 2026-03-02: “Hello Muhammad, This would never be the intention and I would like to look into this further for you. If you would like to contact us at your earliest convenience we would be happy to take a look…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
“not getting any feedback on progress or what is stalling the process”
The company replied on 2026-05-15: “Thank you for your review. We understand how frustrating delays and unclear progress updates can be, especially when you are trying to move your business forward. Having reviewed the case, the…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
“I try to phone, but no one answers after 1701 hrs.”
The company replied on 2026-03-20: “Hello, Thank you for taking the time to provide a review on the service you had with us. We do aim to make the Identification process as clear as possible with guides on what documents can be…”
Our classifier read this reply as a template response.
Delivery late
2 reports · 5% of complaintsfalling“advertising 3 hr service yet 3 weeks later I,m still waiting”
The company replied on 2026-07-24: “Thank you for your review. We appreciate how disappointing it is when a service takes longer than you expected. Our website explains that company formations can be ready in as little as 3 working…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
“i have waited two weeks and still not received the correct paperwork etc.”
The company replied on 2026-01-24: “Hello, We appreciate your feedback as it helps us improve customer experience. If you could email our customer support team at [email protected] and provide your company name and any other…”
Our classifier read this reply as a template response.
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Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-09-24.