Midcounties: most-reported complaints
Automated analysis of 44 public Trustpilot reviews published 2011-02-26 to 2026-09-10. TrustScore 1.6 from 47 total reviews — see the Trustpilot page. Quick answer: is Midcounties legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report that support is unreachable, citing this issue in 40% of the 38 complaints identified. Other frequent concerns include support being unhelpful and poor core service, each accounting for 26% of the complaints. A small number of reports fall under other categories, also representing 26% of the total. No clear trend could be established for these issues due to the limited number of reviews.
Trustpilot lists this business as no longer collecting reviews. New reviews are not currently being gathered for its profile. See the Trustpilot page for the current status.
The company claimed its Trustpilot profile on 2021-10-05. We last checked this profile on 2026-09-27 and found 44 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
Severity: 21% of this company’s 38 graded complaints were classified as severe (money lost, an essential service cut off, or a problem unresolved for months). See the harm index.
Reviewers here waited a median of 1.0 days between the experience and publishing their negative review (35 reviews record both dates).
What their policy promises
refund window: by 31 October 2020
“Discount is per booking, applicable to new package holiday bookings only, made by 31 October 2020.”
support availability: Monday – Saturday
“our virtual call centre remains open from Monday – Saturday”
Quoted verbatim from the company’s own published policy (source page); complaint counts are census classifications. As of 2026-09-27.
Review velocity: 20 of this company’s 47 Trustpilot reviews (43%) were written in the last 12 months.
Not enough reviews to establish a trend.
What are the most common complaints about Midcounties?
Support unreachable
15 reports · 40% of complaints“Been on the phone numerous times this week with an issue, passed from pillar to post.”
2 readers marked this review helpful on Trustpilot.
“I’ve been getting informed that ‘Our phone lines are busier than usual so please bear with us”
1 reader marked this review helpful on Trustpilot.
“I was left without a telephone service and after a week of chasing every day have had no reply.”
Support unhelpful
10 reports · 26% of complaints“the management team are totally uninterested in resolving.”
3 readers marked this review helpful on Trustpilot.
“Been on the phone numerous times this week with an issue, passed from pillar to post.”
2 readers marked this review helpful on Trustpilot.
“the cashier not taking for the fuel even though the pump number was told.”
1 reader marked this review helpful on Trustpilot.
Other
10 reports · 26% of complaints“the management team are totally uninterested in resolving.”
3 readers marked this review helpful on Trustpilot.
“Prices are too high.”
2 readers marked this review helpful on Trustpilot.
“Dispicable destruction of what should be a pillar of every community!”
1 reader marked this review helpful on Trustpilot.
Poor core service
10 reports · 26% of complaints“I’ve been getting informed that ‘Our phone lines are busier than usual so please bear with us”
1 reader marked this review helpful on Trustpilot.
“I was left without a telephone service and after a week of chasing every day have had no reply.”
“Still no landline after more than two weeks of calls to Customer Service”
Misleading pricing
3 reports · 8% of complaints“each point has a zero worth the card and points system is a waste of time”
“No indication on voucher that has to be presented first ie sharp practice.”
“I purchased 2 items individually marked and coded as half-price, but which went through as full price.”
Billing errors
3 reports · 8% of complaints“the cashier not taking for the fuel even though the pump number was told.”
1 reader marked this review helpful on Trustpilot.
“They "accidentally" cancelled my business SIM card”
“No responses or returned calls to emails and telephone ansaphone messages.”
The company replied on 2023-05-23: “Thank you for taking the time to leave a review, however we are sorry that there has been in a delay for you in receiving your savings. Our Share Ledger team don’t retain shareholders’ bank account…”
Our classifier read this reply as a deflection.
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-09-27.