ShirtSpace: most-reported complaints
Automated analysis of 633 public Trustpilot reviews published 2026-06-17 to 2026-09-23. TrustScore 4.8 from 40,013 total reviews — see the Trustpilot page. Quick answer: is ShirtSpace legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report delivery failures, which accounted for 25% of the 56 complaints identified in the 633 reviews analyzed. Late deliveries were the next most common issue, representing 21% of complaints, while unhelpful support and items not matching their descriptions followed at 16% and 14% respectively. The trend for delivery failures and unhelpful support is falling, whereas reports of late deliveries and products not as described are rising.
How to reach ShirtSpace
These are the contact details ShirtSpace publishes on its Trustpilot profile, as of our last check on 2026-09-23 — phone (877) 285-7606, email [email protected], address 7509 S 5th St, Suite 113-C, Ridgefield, 98642, US.
The company claimed its Trustpilot profile on 2017-02-02, uses Trustpilot’s paid features, uses Trustpilot’s AI-assisted replies, and last replied to a negative review on 2026-09-22. Trustpilot ranks it 14 of 291 in Clothing Store. We last checked this profile on 2026-09-23 and found 42 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
TrustScore over time
4.8 → 4.8 across 12 census measurements since 2026-08-17. Our own record, independent of Trustpilot’s display.
Reply behaviour over time
Solid: % of negative reviews replied to. Dashed: typical days to reply. Both as reported on this company’s Trustpilot profile, recorded whenever our census re-checked it and a figure had changed — the gaps between points are not equal: 2026-08-20 (99%, 1.0d) · 2026-08-24 (99%, 1.0d) · 2026-08-27 (100%, 1.0d) · 2026-09-01 (99%, 1.1d) · 2026-09-04 (100%, 1.1d) · 2026-09-07 (99%, 1.1d) · 2026-09-11 (99%, 1.1d) · 2026-09-14 (99%, 1.1d) · 2026-09-17 (99%, 1.1d) · 2026-09-20 (100%, 1.1d) · 2026-09-23 (100%, 1.1d).
Severity: 9% of this company’s 56 graded complaints were classified as severe (money lost, an essential service cut off, or a problem unresolved for months). See the harm index.
1★ share of negative reviews over time
Share of 1–3★ Trustpilot reviews that were 1★
In December 2024, 70% of 27 one-to-three-star reviews were 1★; in September 2026, 53% of 15.
Counted from December 2024 onward — the period for which our capture of 1★, 2★ and 3★ reviews is complete for all three. Months with fewer than 10 such reviews are omitted.
Reviewers here waited a median of 8.4 days between the experience and publishing their negative review (600 reviews record both dates).
Measured reply time: across 613 negative reviews that received a public reply, the median wait was 0.6 days — the company profile reports an average of 1 days.
Reply quality: of 614 company replies to negative reviews analysed, 78% engaged with the specific problem and 16% were generic templates.
51% of its 550 recent 5★ reviews came from accounts that had written only that one review when we captured it (the median across companies is about 39%). A high share is a reason to look closer, not evidence of fake reviews.
Sector benchmark: delivery failed makes up 25% of this company’s complaints vs a 21% median across 152 ranked companies in its sector.
Review velocity: 3,992 of this company’s 40,013 Trustpilot reviews (10%) were written in the last 12 months.
What are the most common complaints about ShirtSpace?
Delivery failed
14 reports · 25% of complaintsfalling“Takes 50 emails and a un bearable number of repeats responses to the same DAMN question to get anywhere”
The company replied on 2026-06-23: “We're very sorry to hear about your experience. Repeated order issues and having to go back and forth through multiple emails is understandably frustrating, and we apologize that we've let you down.…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
“after 2 weeks of waiting dudnt receive anything”
The company replied on 2026-09-22: “We’re truly sorry to hear about the frustrating experience you had with your recent orders. We understand how disappointing it was to experience multiple delays and address issues, especially after…”
Our classifier read this reply as a substantive response.
It promised: refund.
“The last 2 orders they sent the wrong items”
The company replied on 2026-09-23: “Hi Catherine, Thank you for your review. We’re sorry to hear that you’ve received incorrect items in your recent orders and understand how frustrating that can be, especially when you’re working…”
Our classifier read this reply as a substantive response.
It promised: a replacement.
Delivery late
12 reports · 21% of complaintsrising since 2026-09“their order was not ready in time”
The company replied on 2026-07-01: “We understand your concern regarding carrier selection and delivery to military bases. To help ensure your orders are shipped via carriers such as UPS or FedEx, we recommend selecting the fastest…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
“after 2 weeks of waiting dudnt receive anything”
The company replied on 2026-09-22: “We’re truly sorry to hear about the frustrating experience you had with your recent orders. We understand how disappointing it was to experience multiple delays and address issues, especially after…”
Our classifier read this reply as a substantive response.
It promised: refund.
“I ordered shirts almost 3 weeks ago and still haven’t gotten them.”
The company replied on 2026-09-22: “We’re sorry to hear about the delay and understand your frustration. Our records show that your order was placed on the 7th and marked as delivered to your mailbox on the 10th. We’ll reach out to you…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
Support unhelpful
9 reports · 16% of complaintsfalling“Takes 50 emails and a un bearable number of repeats responses to the same DAMN question to get anywhere”
The company replied on 2026-06-23: “We're very sorry to hear about your experience. Repeated order issues and having to go back and forth through multiple emails is understandably frustrating, and we apologize that we've let you down.…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
“The shirt I ordered was a different color than what was shown”
“it took me over an hour to just get a password”
The company replied on 2026-09-03: “We sincerely appreciate you taking the time to share your feedback, and we are truly sorry to hear about the difficulties you experienced with our website, particularly with the password creation and…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
Not as described
8 reports · 14% of complaintsrising since 2026-09“Ordered 85 tees, 30 or so of those received were the wrong color”
The company replied on 2026-07-30: “We sincerely apologize that a significant portion of your recent order arrived in the incorrect color, causing your tees to miss an important event deadline. We understand how frustrating this must…”
Our classifier read this reply as a substantive response.
It promised: a replacement.
“I received the wrong items. I ordered long sleeves and got short sleeves”
The company replied on 2026-09-17: “We sincerely apologize that you received short-sleeve items instead of the long-sleeve items you ordered. We understand how disappointing it is to receive the incorrect products, and we’re sorry for…”
Our classifier read this reply as a substantive response.
It promised: a replacement.
“The shirt I ordered was a different color than what was shown”
Hard to cancel
5 reports · 9% of complaintsrising since 2026-09“I was told that a return label will not be sent and instead to donate the items and I would be refunded. I was refunded but for only 22% of the order’s value.”
The company replied on 2026-09-15: “Thank you for sharing your experience. We’re sorry for any confusion regarding your order and refund. We did reach out to our warehouse regarding your cancellation request. This particular warehouse…”
Our classifier read this reply as a substantive response.
“you can’t make changes outside of the 10 minute window, and now your package is shipped”
The company replied on 2026-08-13: “Thank you for sharing your experience. We understand your frustration, especially given the timing of your request. Our warehouses process orders very quickly, which means cancellation options are…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
“They get back to me with a response saying the shipping department moves fast and couldn’t cancel my order”
The company replied on 2026-07-17: “Thank you for your feedback, and we're sorry to hear about your experience. We understand how frustrating it can be to realize an order needs to be changed after it's been placed. We ship from…”
Our classifier read this reply as a substantive response.
It promised: refund.
Faulty product
5 reports · 9% of complaintsfalling“Ordered 85 tees, 30 or so of those received were the wrong color”
The company replied on 2026-07-30: “We sincerely apologize that a significant portion of your recent order arrived in the incorrect color, causing your tees to miss an important event deadline. We understand how frustrating this must…”
Our classifier read this reply as a substantive response.
It promised: a replacement.
“the shirts had A LOT of strings and seemed to be falling about right out of the box.”
The company replied on 2026-08-03: “Thank you for reaching out, and we're so sorry to hear about your recent experience. We truly appreciate you letting us know. We're always happy to send replacements for any defective items received,…”
Our classifier read this reply as a substantive response.
It promised: a replacement.
“This one came with similar smudge in same area. Warehouse must have a dirty bin or something”
The company replied on 2026-07-14: “We appreciate you bringing this recurring issue with the smudges on the Youth Small tank tops to our attention. It is concerning to hear that two separate orders for the same item arrived with…”
Our classifier read this reply as a substantive response.
Compare ShirtSpace with…
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-09-23.