ComplaintCensus

Companies with the most “delivery failed” complaints

What this means and where to escalate →

Order never arrived, lost, or wrong/damaged item delivered. Ranked by reports found in the public Trustpilot reviews we analysed; counts depend on how many reviews of each company are in the census so far.

CompanyTrustScoreDelivery failed reportsShare of its complaints
Footasylum4.447647%
GO Outdoors4.538834%
Next4.331830%
QVC UK4.431235%
AliExpress1.931028%
StockX4.230722%
OnBuy.com4.429031%
Ship Sticks4.728648%
Just Eat1.227147%
World of Books4.626631%
DoorDash1.123945%
Wayfair UK3.923433%
TeePublic4.419015%
Jiffy4.216317%
Cotton Traders4.416118%
Uttings4.915829%
John Lewis 3.914219%
END.4.313622%
Tradeinn313320%
Vonhaus4.212622%
Joseph Joseph411828%
Shop LC4.311719%
A1 Tech Deals4.711631%
Appliances Direct4.311226%
Protein Works4.711018%
Wild4.510918%
Parfümerie Douglas GmbH & Co. KG4.59748%
Jellycat4.49329%
Amazon.in1.28947%
Disturbia4.48627%
Wowcher48120%
Welly Warehouse4.98029%
Asda1.47319%
viagogo3.97224%
Snainton Golf4.95923%
Carter's1.35660%
JustPark4.4556%
Mr Memory4.95511%
PRIMA Leisure4.35424%
Luxury Of Watches4.85321%
KEH Camera4.65215%
CTD Tiles4.74928%
British Airways1.54610%
Selini New York4.74547%
StubHub International3.84444%
Emma Sleep UK3.24322%
Hobo Jack4.93912%
Pound Fabrics4.93813%
Marks Electrical4.83719%
Bodybuilding Warehouse43646%