SuretyBonds.com: most-reported complaints
Automated analysis of 459 public Trustpilot reviews published 2026-01-13 to 2026-09-17. TrustScore 4.9 from 20,091 total reviews — see the Trustpilot page. Quick answer: is SuretyBonds.com legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report that support is unhelpful, with 12 reports accounting for 22% of complaints. They also frequently cite unreachable support, which made up 11 reports or 20% of the total. Other common issues include general complaints (10 reports, 18%) and overcharging (6 reports, 11%). Trends for unhelpful and overcharging issues are falling, while unreachable support is rising.
How to reach SuretyBonds.com
These are the contact details SuretyBonds.com publishes on its Trustpilot profile, as of our last check on 2026-09-23 — phone 1 (800) 308-4358, email [email protected], address 803 E. Walnut Street 5th Floor, Columbia, 65201, US.
The company claimed its Trustpilot profile on 2015-04-23, uses Trustpilot’s paid features, and last replied to a negative review on 2026-09-21. Trustpilot ranks it 7 of 113 in Insurance Agency. We last checked this profile on 2026-09-23 and found 32 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
TrustScore over time
4.9 → 4.9 across 12 census measurements since 2026-08-17. Our own record, independent of Trustpilot’s display.
Reply behaviour over time
Solid: % of negative reviews replied to. Dashed: typical days to reply. Both as reported on this company’s Trustpilot profile, recorded whenever our census re-checked it and a figure had changed — the gaps between points are not equal: 2026-08-20 (98%, 3.8d) · 2026-08-24 (98%, 3.8d) · 2026-08-27 (100%, 3.9d) · 2026-09-01 (96%, 3.9d) · 2026-09-04 (92%, 3.9d) · 2026-09-07 (96%, 4.0d) · 2026-09-11 (96%, 4.1d) · 2026-09-14 (98%, 4.1d) · 2026-09-17 (98%, 4.1d) · 2026-09-20 (98%, 4.1d) · 2026-09-23 (100%, 4.1d).
Severity: 11% of this company’s 54 graded complaints were classified as severe (money lost, an essential service cut off, or a problem unresolved for months). See the harm index.
Reviewers here waited a median of 5.1 days between the experience and publishing their negative review (245 reviews record both dates).
Measured reply time: across 370 negative reviews that received a public reply, the median wait was 2.9 days — the company profile reports an average of 4 days. The two are measured differently: ours counts only replies we captured to negative reviews.
Reply quality: of 370 company replies to negative reviews analysed, 55% engaged with the specific problem and 28% were generic templates.
69% of its 452 recent 5★ reviews came from accounts that had written only that one review when we captured it (the median across companies is about 39%). A high share is a reason to look closer, not evidence of fake reviews.
Sector benchmark: support unhelpful makes up 22% of this company’s complaints vs a 28% median across 148 ranked companies in its sector.
Review velocity: 2,523 of this company’s 20,091 Trustpilot reviews (13%) were written in the last 12 months.
What are the most common complaints about SuretyBonds.com?
Support unhelpful
12 reports · 22% of complaintsfalling“they will not put the payment I paid toward the new bond.”
The company replied on 2026-01-14: “Hello JR, Thank you for bringing this matter to our attention. Our team has confirmed that this has been resolved. We apologize for the delay and appreciate you taking the time to reach out. Please…”
Our classifier read this reply as a template response.
“In turn a non renewable bond was issued.”
The company replied on 2026-06-23: “Hi Olivia, Thank you for your feedback! Our team has indicated that they have been in touch with you to assist if any updates are needed. As of today, we are currently waiting to hear whether the…”
Our classifier read this reply as a substantive response.
“I received no support (when I called Customer Service) on the pathway to becoming a Notary”
The company replied on 2026-05-27: “Hello Yvette, Thank you for sharing your feedback regarding your recent bond purchase. As an insurance brokerage, we pride ourselves on offering a diverse selection of bonds tailored for various…”
Our classifier read this reply as a deflection.
Support unreachable
11 reports · 20% of complaintsrising since 2026-07“Impossible to contact. Phones didn’t work. Charged incorrectly”
The company replied on 2026-05-06: “Hello Victor, Thank you for taking the time to provide feedback. We are sorry to hear you had issues and will be happy to assist you. Our team can be reached at 1-800-308-4358 or at…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
“Once you pay a 100$ they no longer answer the phone”
The company replied on 2026-04-16: “Hello, Thank you for bringing this to our attention. We will have a team member reach out right away to assist you with your bond purchase. Thank you!”
Our classifier read this reply as a substantive response.
It promised: to make contact.
“provided no path to speak with a human underwriter”
Other
10 reports · 18% of complaintssteady“I had to get a surity bond which is ridiculous cuz I paid for the car up front In cash”
The company replied on 2026-04-03: “Hello Aprill, We are sorry to hear about your frustrating experience in obtaining the plates for the vehicle that you bought. As a broker for surety bonds, we provide a product to assist people going…”
Our classifier read this reply as a template response.
“I have still not received my bond it’s holding up my process”
The company replied on 2026-09-11: “Hello Patrick, Thank you for sharing your feedback with us. We sincerely apologize that our turnaround time did not meet your expectations and for any delays this caused in your process. Please note…”
Our classifier read this reply as a substantive response.
“they refused to do so.”
Overcharging
6 reports · 11% of complaintsfalling“Had i been more informed, there was a way for me to avoid paying wayyy too much in sales tax”
The company replied on 2026-09-11: “Hi Kate, Thank you for taking the time to provide feedback on your recent experience. We apologize if the process was not what you expected. As a surety bond broker, we are not responsible for…”
Our classifier read this reply as a deflection.
“What I paid $150 for only cost $70 with the other company.”
The company replied on 2026-08-17: “Hello Betty, Thank you for taking the time to provide feedback on your recent purchase. Our company is a surety bond broker and specializes only in providing the bond policy and supplemental errors…”
Our classifier read this reply as a substantive response.
“As a result of this process, I incurred additional costs to resubmit and overnight the bond”
The company replied on 2026-03-27: “SuretyBonds.com has attempted to obtain contact information in order to reach out to the reviewer, but has not received a response back as of this afternoon. Should the reviewer wish to discuss…”
Our classifier read this reply as a template response.
Faulty product
5 reports · 9% of complaintsrising since 2026-07“These bonds are garbage.”
The company replied on 2026-01-30: “Hello Kerry, Thank you for taking the time to provide feedback regarding your recent bond purchase. Please contact our Customer Care team if we can provide any assistance.”
Our classifier read this reply as a template response.
“the bond is for a "general contractor"”
“The Bond that was issued was full of typos causing me to lose time and money.”
The company replied on 2026-07-08: “Hello Michael, Thank you for bringing this to our attention. We are very sorry for the issuance error, which in part resulted in filing delays for your bond with the city. This account will be…”
Our classifier read this reply as a substantive response.
It promised: to escalate.
Billing errors
4 reports · 7% of complaintsfalling“Impossible to contact. Phones didn’t work. Charged incorrectly”
The company replied on 2026-05-06: “Hello Victor, Thank you for taking the time to provide feedback. We are sorry to hear you had issues and will be happy to assist you. Our team can be reached at 1-800-308-4358 or at…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
“they will not put the payment I paid toward the new bond.”
The company replied on 2026-01-14: “Hello JR, Thank you for bringing this matter to our attention. Our team has confirmed that this has been resolved. We apologize for the delay and appreciate you taking the time to reach out. Please…”
Our classifier read this reply as a template response.
“I do not agree with being asked to make a new payment when the mistake was made on your side.”
The company replied on 2026-04-20: “Hello Maria, Thank you for sharing your feedback on your recent experience. We apologize for the frustration caused and have been informed that this matter was resolved on 4/15/26 when the bond was…”
Our classifier read this reply as a substantive response.
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Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-09-17.