Comptoir Libanais: most-reported complaints
Automated analysis of 78 public Trustpilot reviews published 2016-12-18 to 2026-09-04. TrustScore 2.7 from 85 total reviews — see the Trustpilot page. Quick answer: is Comptoir Libanais legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report that items were not as described, accounting for 33% of the 36 identified complaints. Poor core service was the second most common issue, cited in 19% of complaints. Overcharging and unhelpful support followed, representing 14% and 11% of complaints respectively. No clear trend could be established for these issues due to a lack of sufficient review data.
Trustpilot lists this business as no longer collecting reviews. New reviews are not currently being gathered for its profile. See the Trustpilot page for the current status.
The company has not claimed its Trustpilot profile. We last checked this profile on 2026-09-26 and found 1 new review. These are facts Trustpilot publishes about the profile, as of our last harvest.
Forum footprint: 13 MoneySavingExpert forum discussions mention this company (browse). Roughly 0 of the top, relevance-sorted search results were posted in the last 90 days — an approximate figure by construction, not a true recency count. Recent thread titles: “E: 24/02 Win A Feast for 2 at Comptoir Libanais & Tickets to the V&A South Kensington”, “E: 31/10 Win the brand new cookbook from Comptoir Libanais”, “E: 04/12? Win Dinner For Two At Comptoir Libanais, London”.
Elsewhere: 4.7★ on Google (5,434 reviews) — a 2.0-star gap between its Trustpilot and Google scores.
TrustScore over time
2.8 → 2.7 across 4 census measurements since 2026-08-30. Our own record, independent of Trustpilot’s display.
Reply behaviour over time
Solid: % of negative reviews replied to. Dashed: typical days to reply. Both as reported on this company’s Trustpilot profile, recorded whenever our census re-checked it and a figure had changed — the gaps between points are not equal: 2026-08-30 (0%, 0.0d) · 2026-09-02 (0%, 0.0d) · 2026-09-05 (0%, 0.0d) · 2026-09-26 (0%, 0.0d).
Severity: 8% of this company’s 36 graded complaints were classified as severe (money lost, an essential service cut off, or a problem unresolved for months). See the harm index.
Reviewers here waited a median of 1.5 days between the experience and publishing their negative review (30 reviews record both dates).
What their policy promises
support availability: within 1 month
“we will provide it to you or them free of charge and aim to do so within 1 month from the point that we are able to confirm your identity.”
Quoted verbatim from the company’s own published policy (source page); complaint counts are census classifications. As of 2026-08-30.
Policy-page monitoring
We monitor this company’s published policy page for changes. 2 changes detected since we started watching on 2026-09-01:
- 2026-09-15: +32/-2 lines; added: Group Platters Click and Collect | * Birmingham; removed: Catering Click and Collect | * Catering (snapshot)
- 2026-09-08: +0/-46 lines; removed: * Birmingham | * Chelsea (snapshot)
Automated change detection on the company’s own published policy page — a record of when the page changed, not a judgement on what changed.
Sector benchmark: not as described makes up 33% of this company’s complaints vs a 17% median across 100 ranked companies in its sector.
Review velocity: 16 of this company’s 85 Trustpilot reviews (19%) were written in the last 12 months.
Not enough reviews to establish a trend.
What are the most common complaints about Comptoir Libanais?
Not as described
12 reports · 33% of complaints“a little bowl of meatballs arrived (no tagine)”
1 reader marked this review helpful on Trustpilot.
“He confirmed that that was the case. I told him that that was poor and unacceptable.”
1 reader marked this review helpful on Trustpilot.
“The lamb and white bean stew was relatively tasteless”
1 reader marked this review helpful on Trustpilot.
Poor core service
7 reports · 19% of complaints“The service was extremely slow and also the quality of food was unacceptable.”
2 readers marked this review helpful on Trustpilot.
“Having forcibly stopped two waitresses as they walked past our table and requested the drink, we found 10 minutes later and no drink.”
2 readers marked this review helpful on Trustpilot.
“Chicken was dry to the point of inedible.”
1 reader marked this review helpful on Trustpilot.
Overcharging
5 reports · 14% of complaints“Also without our knowledge added up a tip percentage without asking us if we wanted to tip.”
2 readers marked this review helpful on Trustpilot.
“We were overcharged £20 for 2 extra cocktails which they told us they don't have”
1 reader marked this review helpful on Trustpilot.
“My brother politely asked if they could remove £10.98 charge off the bill but was told he had to pay service charges???”
Support unhelpful
4 reports · 11% of complaints“QR code ordering system malfunctioned multiple times, displaying incorrect and significantly inflated totals”
“My brother politely asked if they could remove £10.98 charge off the bill but was told he had to pay service charges???”
“Despite all efforts we were not to be served so after 15 minutes we left unimpressed”
Other
4 reports · 11% of complaints“He continued “that is why we have family rooms” [in the airport].”
1 reader marked this review helpful on Trustpilot.
“Portions reduced, prices ridiculous and now a 12% service charge!”
1 reader marked this review helpful on Trustpilot.
“food was ok but arrived tepid, lukewarm at best”
1 reader marked this review helpful on Trustpilot.
Support unreachable
2 reports · 6% of complaints“I wrote directly to the company prior to writing this review and they have not even acknowledged the email”
“my waiter ignores me”
Compare Comptoir Libanais with…
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-09-05.