BOXT: most-reported complaints
Automated analysis of 2,583 public Trustpilot reviews published 2025-05-19 to 2026-09-23. TrustScore 4.7 from 63,868 total reviews — see the Trustpilot page. Quick answer: is BOXT legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report that support is unhelpful, with 253 instances noted out of 707 total complaints. Missed appointments are the second most frequent issue, cited in 231 complaints. Poor core service is a rising concern, appearing in 178 reports, while faulty products account for 137 complaints.
How to reach BOXT
These are the contact details BOXT publishes on its Trustpilot profile, as of our last check on 2026-09-23 — phone 0800 193 7777, email [email protected], address 3320 Century Way, Leeds, LS15 8ZB, GB.
The company claimed its Trustpilot profile on 2017-03-10, uses Trustpilot’s paid features, and uses Trustpilot’s AI-assisted replies. Trustpilot ranks it 68 of 118 in Boiler and Heating Service. We last checked this profile on 2026-09-23 and found 200 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
Companies House: BOXT LIMITED (no. 16523796), active, incorporated 2025 (1.2 years); next accounts due 2027-09-30, last accounts filed 2026-09-17. 3 current officers; 13 filings in the last 12 months (14 filings on record). official record — public register facts, not an indicator of wrongdoing; officer changes are routine in many company structures. Live Companies House status as of 2026-09-23.
Forum footprint: 0 MoneySavingExpert forum discussions mention this company (browse). Roughly 0 of the top, relevance-sorted search results were posted in the last 90 days — an approximate figure by construction, not a true recency count.
Elsewhere: 3.7★ on Google (0 reviews) · 4.1★ Google Play (213)
TrustScore over time
4.7 → 4.7 across 13 census measurements since 2026-08-11. Our own record, independent of Trustpilot’s display.
Reply behaviour over time
Solid: % of negative reviews replied to. Dashed: typical days to reply. Both as reported on this company’s Trustpilot profile, recorded whenever our census re-checked it and a figure had changed — the gaps between points are not equal: 2026-08-11 (0%, 0.0d) · 2026-08-14 (0%, 0.0d) · 2026-08-20 (0%, 0.0d) · 2026-08-24 (0%, 0.0d) · 2026-08-27 (0%, 0.0d) · 2026-09-01 (0%, 0.0d) · 2026-09-04 (0%, 0.0d) · 2026-09-07 (0%, 0.0d) · 2026-09-11 (0%, 0.0d) · 2026-09-14 (0%, 0.0d) · 2026-09-17 (0%, 0.0d) · 2026-09-20 (0%, 0.0d) · 2026-09-23 (0%, 0.0d).
Severity: 36% of this company’s 707 graded complaints were classified as severe (money lost, an essential service cut off, or a problem unresolved for months). See the harm index.
1★ share of negative reviews over time
Share of 1–3★ Trustpilot reviews that were 1★
In June 2026, 60% of 97 one-to-three-star reviews were 1★; in September 2026, 67% of 82.
Counted from June 2026 onward — the period for which our capture of 1★, 2★ and 3★ reviews is complete for all three. Months with fewer than 10 such reviews are omitted.
Reviewers here waited a median of 2.8 days between the experience and publishing their negative review (727 reviews record both dates).
What their policy promises
refund window: 30 days — meanwhile 15 reviewers in our census window reported refund delays.
“within 30 days of job completion and sign-off”
Quoted verbatim from the company’s own published policy (source page); complaint counts are census classifications. As of 2026-09-12.
Policy-page monitoring
We monitor this company’s published policy page for changes. No changes have been detected since we started watching on 2026-09-01.
Automated change detection on the company’s own published policy page — a record of when the page changed, not a judgement on what changed.
What employees say
Employees rate BOXT 3.2★ overall from 23 reviews on Glassdoor — the inside view, kept separate from customer complaint statistics. Read the reviews there.
Review provenance: 1716 company-invited reviews in the recent window average 4.78★, while 302 organic (uninvited) reviews average 4.09★.
13% of its 1759 recent 5★ reviews came from accounts that had written only that one review when we captured it (the median across companies is about 39%). A high share is a reason to look closer, not evidence of fake reviews.
Sector benchmark: support unhelpful makes up 36% of this company’s complaints vs a 29% median across 111 ranked companies in its sector.
Review velocity: 16,397 of this company’s 63,868 Trustpilot reviews (26%) were written in the last 12 months.
What are the most common complaints about BOXT?
Support unhelpful
253 reports · 36% of complaintssteady“engineer was unavailable and offered their next available slot of 25th June, 2 weeks later”
5 readers marked this review helpful on Trustpilot.
“3 of my electrical sockets are now dead since the install”
3 readers marked this review helpful on Trustpilot.
“I have contacted the company 46 times by phone”
2 readers marked this review helpful on Trustpilot.
Missed appointments
231 reports · 33% of complaintssteady“engineer was unavailable and offered their next available slot of 25th June, 2 weeks later”
5 readers marked this review helpful on Trustpilot.
“they even sent the a.c unit ready to install without the engineer present”
4 readers marked this review helpful on Trustpilot.
“Appointment booked and paid for but installation date cancelled due to lack of Engineers!!!!”
4 readers marked this review helpful on Trustpilot.
Poor core service
178 reports · 25% of complaintsrising since 2026-05“BOXT was unable to provide an installation service that would allow for the safe use of the product.”
3 readers marked this review helpful on Trustpilot.
“BoxT messed up the component delivery, meaning the electrician could not complete the hookup work on the day”
2 readers marked this review helpful on Trustpilot.
“Engineer arived late however that is the least of the issue.”
2 readers marked this review helpful on Trustpilot.
Faulty product
137 reports · 19% of complaintssteady“3 of my electrical sockets are now dead since the install”
3 readers marked this review helpful on Trustpilot.
“BOXT was unable to provide an installation service that would allow for the safe use of the product.”
3 readers marked this review helpful on Trustpilot.
“I have contacted the company 46 times by phone”
2 readers marked this review helpful on Trustpilot.
Support unreachable
79 reports · 11% of complaintsfalling“BoxT messed up the component delivery, meaning the electrician could not complete the hookup work on the day”
2 readers marked this review helpful on Trustpilot.
“Boxt are just ignoring any messages so now I will have to make a formal complaint after 2 years getting the run around from Boxt”
2 readers marked this review helpful on Trustpilot.
“virtually no response to emails except to say they allow up to 12 weeks to put things right!”
2 readers marked this review helpful on Trustpilot.
Delivery late
62 reports · 9% of complaintsrising since 2026-05“installation has been significantly delayed”
3 readers marked this review helpful on Trustpilot.
“BoxT messed up the component delivery, meaning the electrician could not complete the hookup work on the day”
2 readers marked this review helpful on Trustpilot.
“Aircon installation date moved 3 weeks in the future 2 working days before it was due.”
2 readers marked this review helpful on Trustpilot.
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-09-23.