Acorn Property Group: most-reported complaints
Automated analysis of 100 public Trustpilot reviews published 2021-10-15 to 2026-08-12. TrustScore 3.7 from 117 total reviews — see the Trustpilot page. Quick answer: is Acorn Property Group legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report issues with poor core service and unhelpful support, each cited in 9 out of 27 identified complaints. Support being unreachable was another frequent concern, appearing in 8 reports. The remaining 6 reports were categorized under other issues. No specific trend could be established for these complaints due to insufficient review volume.
How to reach Acorn Property Group
These are the contact details Acorn Property Group publishes on its Trustpilot profile, as of our last check on 2026-09-26 — phone 020 8341 2222, address 1 Frederick Place, London, N8 8AF, GB.
Trustpilot lists this business as no longer collecting reviews. New reviews are not currently being gathered for its profile. See the Trustpilot page for the current status.
The company claimed its Trustpilot profile on 2021-07-08 and last replied to a negative review on 2026-07-03. We last checked this profile on 2026-09-26 and found 0 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
Forum footprint: 0 MoneySavingExpert forum discussions mention this company (browse). Roughly 0 of the top, relevance-sorted search results were posted in the last 90 days — an approximate figure by construction, not a true recency count.
Elsewhere: 3.3★ on Google (16 reviews)
Severity: 52% of this company’s 27 graded complaints were classified as severe (money lost, an essential service cut off, or a problem unresolved for months). See the harm index.
Reviewers here waited a median of 0.7 days between the experience and publishing their negative review (26 reviews record both dates).
What their policy promises
complaint process: acknowledged and progress updates
“Once completed, your complaint will be acknowledged, and you will be kept advised of its progress.”
complaint process: everything possible to reach a reasonable resolution
“Acorn will do everything possible to reach a reasonable resolution.”
Quoted verbatim from the company’s own published policy (source page); complaint counts are census classifications. As of 2026-09-08.
Policy-page monitoring
We monitor this company’s published policy page for changes. No changes have been detected since we started watching on 2026-09-14.
Automated change detection on the company’s own published policy page — a record of when the page changed, not a judgement on what changed.
Measured reply time: across 26 negative reviews that received a public reply, the median wait was 5.2 days — the company profile reports an average of 4 days.
Reply quality: of 26 company replies to negative reviews analysed, 42% engaged with the specific problem and 46% were generic templates.
33% of its 61 recent 5★ reviews came from accounts that had written only that one review when we captured it (the median across companies is about 39%). A high share is a reason to look closer, not evidence of fake reviews.
Sector benchmark: poor core service makes up 33% of this company’s complaints vs a 14% median across 70 ranked companies in its sector.
Review velocity: 17 of this company’s 117 Trustpilot reviews (15%) were written in the last 12 months.
Not enough reviews to establish a trend.
What are the most common complaints about Acorn Property Group?
Poor core service
9 reports · 33% of complaints“3 weeks later we are all still without heating and hot water.”
The company replied on 2023-02-20: “Hi there, we're sorry to hear about your experience. We will always endeavour to get in touch when we have the details of the resident leaving the review. We will request your details via Trust Pilot…”
Our classifier read this reply as a template response.
5 readers marked this review helpful on Trustpilot.
“Acorn no longer respond to any residents at all”
The company replied on 2022-11-24: “We're sorry to hear this. We will contact you privately to discuss the matter and find a solution for you as soon as possible.”
Our classifier read this reply as a template response.
5 readers marked this review helpful on Trustpilot.
“waits of 4 months for simple but essential repairs is just not good enough.”
The company replied on 2021-11-09: “Thak you for taking the time to write this review and I am sorry to read that you have had a negative experience with us. If you are willing to, please email [email protected] with your details and…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
5 readers marked this review helpful on Trustpilot.
Support unhelpful
9 reports · 33% of complaints“3 weeks later we are all still without heating and hot water.”
The company replied on 2023-02-20: “Hi there, we're sorry to hear about your experience. We will always endeavour to get in touch when we have the details of the resident leaving the review. We will request your details via Trust Pilot…”
Our classifier read this reply as a template response.
5 readers marked this review helpful on Trustpilot.
“waits of 4 months for simple but essential repairs is just not good enough.”
The company replied on 2021-11-09: “Thak you for taking the time to write this review and I am sorry to read that you have had a negative experience with us. If you are willing to, please email [email protected] with your details and…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
5 readers marked this review helpful on Trustpilot.
“Many issues have been around for many months, and they try to drag on issues until property owners give up chasing.”
The company replied on 2022-11-24: “We're sorry to hear you haven't had a good experience. Our team will follow up with you privately to resolve any issues.”
Our classifier read this reply as a template response.
4 readers marked this review helpful on Trustpilot.
Support unreachable
8 reports · 30% of complaints“Acorn no longer respond to any residents at all”
The company replied on 2022-11-24: “We're sorry to hear this. We will contact you privately to discuss the matter and find a solution for you as soon as possible.”
Our classifier read this reply as a template response.
5 readers marked this review helpful on Trustpilot.
“I'm getting no response to emails regarding our defective windows”
The company replied on 2023-06-12: “I am sorry to hear that you have had issues speaking with the relevant team. I have contacted the Cardiff aftercare team who have said they will be in contact with you within the next 24 hours. Thank…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
4 readers marked this review helpful on Trustpilot.
“major leaks in the whole property remaining unaddressed for several months”
The company replied on 2023-02-02: “Hi there, Thank you for your feedback, we are very sorry to hear about your experience. I will share this with our Aftercare team who will be in touch.”
Our classifier read this reply as a template response.
3 readers marked this review helpful on Trustpilot.
Other
6 reports · 22% of complaints“Acorn’s post shows that it doesn’t consider it “untoward” that its wholly owned and controlled SPV has breached agreements”
The company replied on 2024-10-16: “This is our final comment on this matter. We reiterate what we have said before on this platform. This came about as a result of a bona fida dispute with the Council. On receipt of legal and planning…”
Our classifier read this reply as a deflection.
2 readers marked this review helpful on Trustpilot.
“Acorn have been useless at addressing these”
The company replied on 2024-03-13: “Good Morning Due to an ongoing dispute with the former landowner, we were unfortunately forced to stop works on site. We understand that our team are in communication with residents and are working…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
2 readers marked this review helpful on Trustpilot.
“Underground drains were installed incorrectly and many properties were not linked up to the waste pipes”
The company replied on 2024-01-23: “Hello, we're really sorry to hear about your experience. We understand that our team are in communication with the residents at the development in question and are working to get the issues resolved.…”
Our classifier read this reply as a template response.
2 readers marked this review helpful on Trustpilot.
Faulty product
4 reports · 15% of complaints“ACORN BLUE are no longer responding to my emails”
The company replied on 2024-03-11: “Good Evening We're really sorry to hear about your experience. We have advised our customer care team - they were aware of the issues are awaiting costs for a suitable solution. If they haven't been…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
2 readers marked this review helpful on Trustpilot.
“Acorn has continued to deny responsibility and refuses to replace the damaged pane.”
The company replied on 2025-08-20: “We are sorry to read your review and to hear how disappointed you feel with your experience. We take all feedback seriously, as we are committed to improving the service we provide to our homeowners.…”
Our classifier read this reply as a substantive response.
1 reader marked this review helpful on Trustpilot.
“shockingly poor build quality with non- existent follow up re snag list”
The company replied on 2025-11-10: “Thank you for sharing your feedback. We’re really sorry to hear of your son’s experience and would like to look into this further so we can understand the situation more clearly. As previously…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
1 reader marked this review helpful on Trustpilot.
Billing errors
2 reports · 7% of complaints“leaving me being taxed at source and losing over £2800 which i was never told about.”
The company replied on 2025-01-30: “Thank you for your feedback which has been passed on to our Investment team who we believe are in direct contact with you.”
Our classifier read this reply as a template response.
3 readers marked this review helpful on Trustpilot.
“residents are being threatened with debt recovery”
The company replied on 2025-01-28: “Thank you for sharing your feedback. As the previous Management Company instructed was a concern, based on feedback a new Management Company selected by residents took over at the end of last year…”
Our classifier read this reply as a template response.
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-09-08.