Languex: most-reported complaints
Automated analysis of 252 public Trustpilot reviews published 2017-08-26 to 2026-08-28. TrustScore 4.7 from 1,696 total reviews — see the Trustpilot page. Quick answer: is Languex legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report that support is unreachable, with 17 out of 53 identified complaints citing this issue. The second most frequent complaint is that services are not as described, accounting for 13 reports. Delivery delays and unhelpful support follow, with 9 and 8 reports respectively. Trends indicate that reports of unreachable support and late deliveries are rising, while complaints about unhelpful support are falling.
How to reach Languex
These are the contact details Languex publishes on its Trustpilot profile, as of our last check on 2026-09-24 — phone 833-551-1381, email [email protected], address 6605 longshore street, Dublin, 43017, US.
The company claimed its Trustpilot profile on 2018-09-07. Trustpilot ranks it 4 of 17 in Translator. We last checked this profile on 2026-09-24 and found 1 new review. These are facts Trustpilot publishes about the profile, as of our last harvest.
TrustScore over time
4.8 → 4.7 across 5 census measurements since 2026-08-17. Our own record, independent of Trustpilot’s display.
Reply behaviour over time
Solid: % of negative reviews replied to. Dashed: typical days to reply. Both as reported on this company’s Trustpilot profile, recorded whenever our census re-checked it and a figure had changed — the gaps between points are not equal: 2026-08-24 (0%, 0.0d) · 2026-08-30 (0%, 0.0d) · 2026-09-18 (0%, 0.0d) · 2026-09-24 (0%, 0.0d).
Severity: 26% of this company’s 53 graded complaints were classified as severe (money lost, an essential service cut off, or a problem unresolved for months). See the harm index.
Reviewers here waited a median of 1.2 days between the experience and publishing their negative review (27 reviews record both dates).
What their policy promises
delivery promise: 24 hours
“delivery within 24 hours”
refund window: unlimited
“Unlimited free revisions”
Quoted verbatim from the company’s own published policy (source page); complaint counts are census classifications. As of 2026-09-17.
Policy-page monitoring
We monitor this company’s published policy page for changes. No changes have been detected since we started watching on 2026-09-01.
Automated change detection on the company’s own published policy page — a record of when the page changed, not a judgement on what changed.
Measured reply time: across 43 negative reviews that received a public reply, the median wait was 2.3 days — the company profile reports an average of under a day. The two are measured differently: ours counts only replies we captured to negative reviews.
Reply quality: of 43 company replies to negative reviews analysed, 30% engaged with the specific problem and 35% were generic templates.
74% of its 186 recent 5★ reviews came from accounts that had written only that one review when we captured it (the median across companies is about 39%). A high share is a reason to look closer, not evidence of fake reviews.
Sector benchmark: support unreachable makes up 32% of this company’s complaints vs a 19% median across 80 ranked companies in its sector.
Review velocity: 71 of this company’s 1,696 Trustpilot reviews (4%) were written in the last 12 months.
What are the most common complaints about Languex?
Support unreachable
17 reports · 32% of complaintsrising since 2023-07“it's been 5 days and no one is even replying to my emails or relying the chatbot on their website”
The company replied on 2022-05-16: “Hi Willy, Our records show that you placed the order on our website on May 10, 2022 @ 18:23 and our project manager sent the translation to your email on May 11, 2022, 2:33 PM which is earlier than…”
Our classifier read this reply as a deflection.
2 readers marked this review helpful on Trustpilot.
“No emails are answered the phone line is dead as well”
The company replied on 2022-09-04: “Hi Natalya, We're sorry to hear that you had a negative experience with us. Your feedback is valuable to us. We checked with the account manager who has received your order and she advised the…”
Our classifier read this reply as a deflection.
1 reader marked this review helpful on Trustpilot.
“After I asked for a refund they blocked me from contacting them through their chat messenger link.”
The company replied on 2022-07-19: “Hi OH, We have investigated the issues you mentioned in your feedback and we believe there was a misunderstanding. We did not block you from our chat platform. We saw that you were actually able to…”
Our classifier read this reply as a deflection.
1 reader marked this review helpful on Trustpilot.
Not as described
13 reports · 24% of complaintssteady“I had to send the document back for corrections TWICE.”
The company replied on 2019-09-11: “Hi Auspice, We appreciate your feedback and we would like to address and resolve your concern immediately. As mentioned in our cover letter when we sent you the translation, our translations are…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
3 readers marked this review helpful on Trustpilot.
“As another customer pointed out, their translation from Ukrainian into English is pretty poor.”
The company replied on 2018-12-21: “Hi Olena, We're sorry to hear that you had a negative experience with us. Here at Languex, we always do our best to address our customers concerns immediately and resolve any issues as soon as…”
Our classifier read this reply as a deflection.
3 readers marked this review helpful on Trustpilot.
“Never arrived. Interacting with support they said it was sent in time.”
The company replied on 2019-10-07: “Hi Daniel, We're sorry to hear that you had a negative experience with us. We appreciate your feedback as this will help us become better at what we do. It is important for us to regain you as a…”
Our classifier read this reply as a template response.
2 readers marked this review helpful on Trustpilot.
Delivery late
9 reports · 17% of complaintsrising since 2023-07“More than one month and I have not received the document.”
The company replied on 2025-03-25: “I sincerely apologize for the delay in delivering your requested translation. We understand how important this is for you, and I assure you that we are actively looking into the issue to resolve it…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
“STILL HAVE NOT RECIEVED MY ORIGINAL NOTARIZED COPY BY MAIL”
The company replied on 2023-01-30: “Hi Larry, We sent you a request via Trustpilot to provide us with more information about your experience with Languex However, based on the initial information you provided in your review, we have…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
“The order came 48 hours late.”
The company replied on 2021-11-15: “Hi Auspice, We recognize that the fact that there was a delay in the delivery of your translation. However, our project manager was upfront in updating you with the status of your order. Due to an…”
Our classifier read this reply as a deflection.
Support unhelpful
8 reports · 15% of complaintsfalling“I had to send the document back for corrections TWICE.”
The company replied on 2019-09-11: “Hi Auspice, We appreciate your feedback and we would like to address and resolve your concern immediately. As mentioned in our cover letter when we sent you the translation, our translations are…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
3 readers marked this review helpful on Trustpilot.
“Many rudimentary mistakes, they tried 3 times and even after I pointed out more mistakes, failed.”
The company replied on 2018-11-21: “Hi Meryem, We believe that every effort has been exerted to resolve your concerns. We have spoken with you on the phone, assisted you via email. The translation has been assigned to our leading…”
Our classifier read this reply as a deflection.
2 readers marked this review helpful on Trustpilot.
“The translator fixed only 1 or 2 mistakes, but I mentioned tons of them.”
The company replied on 2021-11-29: “Hi Salisa, We're sorry to hear that you have a negative experience with us. We have investigated this matter and we will further evaluate the issues to make sure they do not re-occur in the future.…”
Our classifier read this reply as a template response.
1 reader marked this review helpful on Trustpilot.
Faulty product
7 reports · 13% of complaintsfalling“Many rudimentary mistakes, they tried 3 times and even after I pointed out more mistakes, failed.”
The company replied on 2018-11-21: “Hi Meryem, We believe that every effort has been exerted to resolve your concerns. We have spoken with you on the phone, assisted you via email. The translation has been assigned to our leading…”
Our classifier read this reply as a deflection.
2 readers marked this review helpful on Trustpilot.
“The translator fixed only 1 or 2 mistakes, but I mentioned tons of them.”
The company replied on 2021-11-29: “Hi Salisa, We're sorry to hear that you have a negative experience with us. We have investigated this matter and we will further evaluate the issues to make sure they do not re-occur in the future.…”
Our classifier read this reply as a template response.
1 reader marked this review helpful on Trustpilot.
“there were several mistakes in the translation including misspelling, completely wrong surnames, and wrong sex.”
The company replied on 2019-10-28: “Hi Max, We're sorry to hear that you had a negative experience with us. It is important for us to keep you as a satisfied client. We are investigating the issue and we will be in touch with you soon.…”
Our classifier read this reply as a template response.
1 reader marked this review helpful on Trustpilot.
Delivery failed
7 reports · 13% of complaintsfalling“Never arrived. Interacting with support they said it was sent in time.”
The company replied on 2019-10-07: “Hi Daniel, We're sorry to hear that you had a negative experience with us. We appreciate your feedback as this will help us become better at what we do. It is important for us to regain you as a…”
Our classifier read this reply as a template response.
2 readers marked this review helpful on Trustpilot.
“I never get my translation. First I didn't get initial draft within 24 hours”
The company replied on 2021-04-17: “Hi Bei, We're sorry to hear that you had a negative experience with us. As discussed with you by our customer support rep, this issue has been escalated to our management and is currently being…”
Our classifier read this reply as a template response.
1 reader marked this review helpful on Trustpilot.
“They don’t reply and I never got my full order.”
The company replied on 2023-03-30: “Dear Steve, Thank you for taking the time to leave us a review. We take all feedback seriously and we apologize for any inconvenience caused. We would like to clarify that we have replied to all…”
Our classifier read this reply as a deflection.
Compare Languex with…
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-09-07.